Having trouble connecting from office to home

Question

So I downloaded ARD last night finally to address the daily questions from the kids and wife (how do I do this, Can you install this program, etc.) Played around with it a bit last night at the house (FIOS Router to Time Machine Bridge Mode) and locally it was working like a champ!
So excitied to get to work today and try things out and no go. IT say no outbound trafic is blocked and sent him the list of ports for ARD
I have the iMac's IP address and when I search by ip and try and log in it fails with the user name and password that worked locally last night.
Any thoughts from the community.
Thanks
Robert

Answer 1

Here the skinny, or catch. Some times a internet connection, may block ARD. So even if you configure every thing right. It may still not work. And even if it dose, soon as you go to another ineternet connection, you may be find yourself blocked. Also FiOS may change your IP, this is a very common and frequent practis for many ISPs.
Have you considered using a program like logmein.com ? It's really easy to use, and it's desgined to do just what your trying to do.
If you want to troubleshoot ARD:
When you say you have the iMacs IP address, is that the IP address from, System Prefrences, Network, Active network connection? or is that the IP address you get when your on the iMac and you go to a website like whatismyipaddress.com?
On the computer your using at work, have you tried:
1) opening Apple Remote Desktop
2) click on "All Computers"
3) Menu bar, File Menu, Add Computer by IP Address
4) Put the IP Address you got from whatismyipaddress.com in the address field
5) the login info you've been using at home.
6) click the advanced arrow
7) uncheck verify user namd and password
8) uncheck apply defualt offline reporting policy
9) click add
10) select the added record
12) click control, see what you get.
if your still not able to connect, you could try setting your iMac as the DMZ on your FIOS router. (to rule out your firewall)
Also the computer need to be on, and awake for you to be able to connect. So ether make sure the kids have it awake. OR configure your mac to stay awake.
if youw ant to configure your mac to stay wake:
Apple Menu, system prefrences, Enegery Saver, unlock, Slide computer sleep to "never".
You'll probable want screen slider set to sleep after some amount of time so the screen isn't always on.