Having trouble connecting VPN to Macbook Air

Have not been able to connect to Exchange Server at office.
So far I have:
Gone to System Preferences and selected Network
Created Service Name
Entered Server Address number from administrator
Entered Account name (same as password?)
Clicked Authentication Settings
Selected Shared Secret
Entered password from administrator
Entered Group Name (same as Service Name?)
Clicked on "Show VPN status in menu bar"
Clicked Apply
BUT, I have not been able to connect.  Help.
Is this a common problem with Macbook Air?
What little secret am I missing?
Thanks

No, I never did!  I just haven't been able to use it so I've just left it for now, would appreciate an answer if anyone has one though!

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