Having trouble downloading free 30 day trial. Need help.

Trying to download the free 30 day trial. I get error message saying "Update Failed - Download error. Press Retry to try again or contact customer support. (49)" When I press Retry, I get the same error message. What else can I do?

Does the download run for several minutes and then fail or fail immediately? 
Failing after some minutes usually means an iffy internet connection or a global internet outage.
Failing immediately usually indicates an issue on the local computer with an internet security app or firewall blocking the download, though if the download is finishing, sometimes an internet security product will block the executable from running.
A suggestion would be to turn off any internet security apps temporarily and retry the update process.

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