Having trouble finding return information

Would like to return my ipod touch, it is new and unused however the box has been opened.
Apple does not provided clear return information for open box items for the UK.
I would like to know whether I am able to return this item for a refund or store credit, or if I am able to exchange.

Call Apple and ask.
I typed "return" in the search bar of the Apple Store online and it explained the process.

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