Having trouble getting refund on closed account-BT...

Hi, I recently moved house and ordered a home move. In doing so I arranged to pay a years line rental in advance, but for reasons I have never got to the bottom of the order was canceled and once I finally managed to reorder I was given a new account number. However, I have had trouble getting Bt to close my old account and pay me the £220 they owe me (£141 line rental and a further £60 in direct debit charged to my old account). BT acknowledge that they owe me the money but tell me it will only be paid back to me once a final bill is generated but each time I call I am given a different time scale as to when this will be-first call said in 2-3 working days, next call 7-8 days and today's call it was increased to 40 days. I have twice called the customer complaint number only to be directed to billing where I have asked to speak with a manager. Each time. I am told that the manager will phone me back and they never call. Tonight I was told that the manager will phone back within 2 mins - 39 mins later I'm still waiting. I'm pretty much at my wits end with this-how can I get my money back? Any ideas?

Hi SuzannaDale,
Welcome to the forum and thanks for your post. Please use the 'contact the mods' link in my forum profile under the 'about me' section to send in your details and we'll be happy to help you get this sorted. You can find the link by clicking on my username.
Thanks
Neil
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

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