Having trouble ingesting media- Prelude gives error message

In Adobe Prelude, everytime I click on "Ingest Media" or go to File---Ingest Media, I get an error message that says that Adobe Prelude has encountered a serious error and needs to shut down.

The trouble I am having is when I am on the computer, logged in to MyVerizon. I use my hotspot to connect to the internet via my computer. My phone is an LG Enact. I have had other problems with the cloud. it is extremely frustrating, as my business depends on these photos. I must be able to download them onto my computer.
Thanks so much for the help!
Sally Smith
Sally A. Smith

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Message was edited by: bigboy5049

I temporarily disabled Avast anti virus and the Windows Defender anti spyware programs and still got the same error message. I also spent considerable time looking into these two programs' preferences and was unable to see any specific mention of Itunes.

I'm having trouble accessing my pdf. Error message: "There was an error opening this document..."

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Having trouble installing itunes, keep getting error message R6034

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Hi kstnza,
Thanks for using Apple Support Communities. This article has steps you can take for the errors you're seeing:
iTunes 11.1.4 for Windows: Unable to install or open
http://support.apple.com/kb/TS5376
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Like many others I have been reading about online I am having the same error. I tried the fix listed above and simply wasted 30 minutes of my time. I scheduled a time for Apple to call and help me through this and their solution was for me to call Microsoft for some reason?!! iTunes made me upgrade then stopped working - I really don't see how this is a Microsoft problem??
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Hi all
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Having trouble ingesting media- Prelude gives error message

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