Having trouble inputting email in iCloud...

I'm having trouble inputting my email address in iCloud. It says "Your email address must be less than 21 characters", mine is 25 characters, and I can't change it because it's a standardised work email. Can I somehow bypass this?

Hi Csound1,
I have tried cutting down the email to less than 21 characters and it says...
'Your email address can only contain non-accented Roman letters, numbers, underscores (_), and periods (.)'
I have tried everything but it won't let me set up an email address!
Re the contacts - I have restored from my back-up then, merged with the cloud again and the same thing has happened - all my contacts have disappeared and I am left with only Apple Inc.

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