Having trouble installing Photoshop  Elements 13. [was: I wonder if somehow I might have went to Creative cloud because something crossed my screen, but I am not used to doing this so]

I could really use Customer Service help. I received Photoshop Elements as a gift for Christmas...I waiting until i got a new laptop so that I could use that as i was having trouble with older computer. However, I am having trouble installing the software...I swear the dvd added the programs, and I saw them in files explorer i think, but then I cannot find or I was not even able to add the serial number to my knowledge, because it was blank...no keystrokes were shown...and i don't see the program anywhere...Could I have down something wrong and it is somewhere in the cloud?

Thank you. That's what I first thought that I didn't need to do anything
but install from the dvd drive. However after the agreement, it asks me to
sign in at adobe. (Sorry, I'm a little tired of looking at this right
now)...I'll try again tomorrow.
There is no one that I see how to start using the program as I must sign
in. However, I have never been able to get the number to your firm. Or get
the correct number... I think I clicked on a learning tutorial or browsed
Adobe's website to learn more, but got caught up in all the details.
I never uninstalled virus protection to run it because I thought that it
would ask. I'll try again tomorrow I am frustrated. Thank you for your
patience. I appreciate it totally. It's really sad cause I really wanted to
create. I have wanted this for a very long time and I can't believe how
difficult this has been. It would be really nice to know what is really
wrong. I must not be seeing something or I've done something.
On Mon, Apr 6, 2015 at 10:08 PM, Ned Murphy <[email protected]>

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