Having trouble printing from windows 8.1

not printing from elements after upgrading to 8.1

Hi maryrfry,
“we've uninstalled and reinstalled the print drivers and still the laptop can't connect to the wireless printer”
The printer is not listed in the “Devices and Printers” or it is listed but cannot work ?
If it is not listed ,please check whether the "Turn on network discovery" has been checked (Control Panel\All Control Panel Items\Network and Sharing Center\Advanced sharing settings)?
You may need to manually add the printer from the “Devices and Printers” interface again. To do this :
Control Panel\All Control Panel Items\Devices and Printers\Add a printer \The printer that I wasn`t listed  and add it again and follow the wizard.
At the same time ,it is recommended to download the driver for the printer from the manufacturer website.
If the issue persists ,clear the printer cache to have a check :
a. Search “Service.msc” and navigate to “Printer Spooler” service and stop it.
b. Look for this folder "%WINDIR%\system32\spool\printers" and delete all files in it.
c. Restart “Printer Spooler” service.
Best regards 

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