Having trouble re-installing adobe Premiere elements

Question

So I got my first new computer in six years, and bought adobe premiere elements 13. I signed up for adobe, got it all sorted and then my brand new computer blue screened. I got it wiped and exchanged at best buy, but now I can't re-install it! I have the instillation code, but I am always told that it is invalid despite triple checking and trying across multiple days; so I can't get a serial number. Additionally the product does not show up in my account for some reason. I was also told that I can install each product on two computers... This was bought brand new in plastic wrap at best buy, and only ever transferred onto my one, broken computer, so why is it already maxed out?
And if I have this many problems so soon, I am definitely not paying premium for phone support! So do I even have options, or did I just waste $80?

Answer 1

If you bought the software at Best Buy then the chances are you received a redemption code with it rather than a serial number.  That redemption code is used once (only once) to acquire the serial number for your software.  If you had the software installed and activated on the original machine before it blue-screened then the serial number you used for that is the serial number you need... it is tied to your license for its lifetime.  If you did not deactivate the original installation due to not being able to, then there is at least one activation that is sitting in limbo.  You need to contact Adobe Support thru chat or phone to get the activations reset to regain it.  If you did not register your product with Adobe then it is not likely to be listed under your account.
You can always try contacting Best Buy to see if they can provide a new redemption code.
You can always try to contact Adobe Support thru chat or phone (when they are available) to see if they have any record of your software whereby they might be able to provide you with a new serial number.