Having trouble showing responses using #WFM_OPEN_MAIL template override

My client has a requirement on the format of notifications requiring response. We are using HTML email on Lotus Notes. The requirement is to put the response links (Approve, Reject, Request Info) on PO Approvals in a cell along with text instructing mobile device users to select one of the links. Another box instructs non-mobile users to click the link that takes them to their notification screen in the application.
Sounds easy enough but when I provide a &RESPONSE token inside of a <table> tags I still see the response links (apparently they come with the &HISTORY token) but inside the table all I see are the text-only responses with empty quotes, like I am supposed to type in APPROVE or REJECT inside the quotes and reply. While this is not a great deal different that what you get when you click on the links, it is not what the client had in 11i and they expect exactly that in R12. Unfortunately they won't let me see the definition in their existing 11i instance (don't even ask ;-( )
Any idea how to surround the existing links immediately after the &HISTORY section in a frame with some extra text?

Hi,
I too want to modify that message. However I am struggling to find where the message is coming from? It is not in the System: Mailer template as #WFM_OPEN_MAIL message attribute is causing it to override.
Thanks.

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