Having trouble to join the Creative Cloud Student Plan

I've been trying to join the Creative Cloud student plan, but after i provide all my personal information like address, college name, credit card etc and confirm that i want to join it, the website shows an error message and tells me to try again. How should i proceed?

John, the error message was basically:
"There was a problem processing your request, please contact our Customer Service team on the number 0800 8921704 for assistance." (translated)
''Houve um problema ao processar o seu pedido, entre em contato com nossa equipe de Atendimento ao cliente no número 0800 8921704 para obter assistência.'' (original in portuguese)

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