Having trouble using ExportPDF through Adobe Reader.

I cant export my PDF to word through the Adobe Reader.
Only can export it through the website online.
Thank you!

Hi Jane,
Unfortunately our forums don't accept attachments. That said, it sounds like you're getting an error even before you initiate the conversion process. From within Adobe Reader, could you try opening Adobe Reader XI and choosing Edit > Preferences (Windows) or Adobe Reader > Preferences (Mac), then select 'Adobe Online Services' from the left-hand side. Click 'Sign Out...', then sign back in with your Adobe ID and password.
Please let us know how it goes!
Thanks,
David

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Cannot sign in to use ExportPDF from Adobe Reader

I've seen this error reported a number of times. I get a network error when trying to sign in to convert a pdf file into Word in Adobe Reader. I have the latest version of Adobe Reader XI (11.0.08).
Can someone please look into this? I do not want to go through the Adobe web site to do this. I used to be able to do it right from the file on my computer.
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Please try logging out and logging back in from Reader. It's odd that simply upgrading/renewing your subscription would affect your ability to sign in. But, you certainly have the right version of Reader (there was another update just today, so you may want to install that first).
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need help
file failed to be converted using Adobe ExportPDF online

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Does it occur with all files or a specific file?
Are you trying to convert from within Reader or from Browser?
If from Reader then make sure you are signed in within Reader, also try updating Reader to the latest v11.0.09 and check.
If from Browser then have you checked with a different browser if possible?
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Hi,
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