Having trouble using my imessage and FaceTime every time I try to log in it says wrong password or apple ID which I know it's the right one because I always use it.... Please help!?

Question

Trying to activate my imessage and FaceTime. I click on using my apple ID so it ask me for my password I put it in and it says its wrong which I know it's not cause I use it on other things and it works fine except for imessage and face time... So anyone please help!!!!

Answer 1

Hi brittney290,
Welcome to the Support Communities!
I'm sorry to hear you are having issues with your iMessage and Facetime activation.
The article below may be able to help you with this issue.
Click on the link below to see more details and screenshots.
I've quoted some helpful highlights for you:
iOS: Troubleshooting FaceTime and iMessage activation
http://support.apple.com/kb/ts4268
Troubleshooting Apple ID activation
After each step, toggle iMessage and FaceTime off and then on again in Settings > Messages and Settings > FaceTime.
Update to the latest version of iOS.
Ensure that you have an active Internet connection. You can complete activation using Wi-Fi or a cellular data connection. Check your Wi-Fi network using standard Wi-Fi network troubleshooting.
If you receive an error when signing in to your Apple ID, visit myinfo.apple.com, sign in to your account, and ensure that the primary email address has been verified.
Ensure that FaceTime has not been restricted: Settings > General > Restrictions > FaceTime.
In Settings > General > Date & Time, ensure that Set Automatically is on. If Set Automatically is on, but the incorrect time zone is displayed, turn Set Automatically off and then choose the correct time zone, date, and time. Then turn Set Automatically on again.
Enable iMessage and FaceTime while connected to another Wi-Fi network in a different location.
When enabling FaceTime or iMessage on an iPhone, you may see "Waiting for Activation". This message refers to the activation of your telephone number only. You can use FaceTime and iMessage with your Apple ID even if your phone number has not completed activation.You can see that you've activated FaceTime and iMessage with your Apple ID here:
Settings > FaceTime > You can be reached by FaceTime at:
Settings > Messages > Send & Receive > You can be reached by iMessage at:
Additional Information
To sign out of your Apple ID:
Go to Settings > FaceTime, tap your Apple ID, and select Sign Out.
Go to Settings > Messages > Send & Receive, tap your Apple ID, and select Sign Out.
Find information about linking your phone number to an Apple ID for use with FaceTime and iMessage.
Find help with issues you may encounter when using iMessage or FaceTime behind a firewall.
Recommended Wi-Fi router and access-point settings.
Note: FaceTime may not be available in all countries or regions.
On iPhone, SMS messaging is required to activate FaceTime and iMessage for use with your phone number. Depending on your carrier, you may be charged for this SMS.
I hope this information helps ....
Have a great day!
- Judy