Having trouble with an iPhone6 back up

I synced my phone yesterday, assuming it created a back up file.  It is stated that the back is the first step when syncing your device to your computer using iTunes.   Why did a file not get created?   Is there a chance that a files exists somewhere on my computer?  ( I checked under preferences/devices/back up)
I received a new phone and it only found an old back up, now I have no current data.  Is there anything I can do ?
Why would the back up fail in the first place?  Help!

If you can't update or restore your iOS device
http://support.apple.com/kb/ht1808
 Cheers, Tom

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