Having trouble with CS 5.1 Photoshop. Im using a Mac Pro that was recently upgraded to Yosemite.

I tried to open Photoshop and an alert box said I needed to download JavaForOSX2014-001.dmg. After installing the downloaded file, I tried to open Photoshop again and was presented with another alert box that read: An unexpected and unrecoverable problem has occurred. Photoshop will now exit. Can you help with this

Look under this link in your account for your products https://www.adobe.com/account/my-products-services.html
You should have previous versions registered there. Click on the triangle next to the product to see your serial number.
If you come up with nothing, you can call them and try a Challenge Code to unlock your upgrade.
Apparently, Adobe has a challenge code system. So, if you have the old serial number from the upgrade and you call customer support. Customer support has a challenge code procedure where they give you a code that overrides the problem. Unfortunately, it took me 5 calls to customer support before I founds someone who knew how to do it. The key term is "Challenge Code"
Adobe phone numbers Adobe - Adobe worldwide customer support and technical support phone numbers
Gene

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I currently use CS Photoshop 5.1 on Mac. I have just upgraded to Yosemite 10.1.0. In order to run CS Photoshop 5.1 I need to downgrade to Java 6. Is this safe, or will I become exposed to security risks?

I currently use CS Photoshop 5.1 on Mac. I have just upgraded to Yosemite 10.1.0. In order to run CS Photoshop 5.1 I need to downgrade to Java 6. Is this safe, or will I become exposed to security risks?

Photoshop does not use any external java it has it own "ScriptingSupport" plug-in, Some thitd Party plug-in and perhaps Adobe installer may use an external Java. I don't use a Mac, The latest Java I have on Windows is version 8 there are security issues in prior versions.

Just bought a brand new Airport Extreme and having trouble with it being recognized. I have a Mac version 10.5.8. Is my computer compatible? I have the Airport Express now and it works fine.

Just bought a brand new airport extreme and having trouble with it being recognized. My mac is version 10.5.8. What should I do?

The new AirPort Extreme needs the 6.x version of AirPort Utility, which comes packed in with Lion 10.7.5 or Mountain Lion 10.8.x......or......you can also configure the device using an iPhone or iPad running a recent iOS.
From Apple's Specifications:
Setup and Administration
iPhone, iPad, or iPod touch with iOS 5 or later and AirPort Utility 1.3
Mac with OS X Lion v10.7.5 or later and AirPort Utility 6.3
A few options.....
Borrow another Mac running Lion or Mountain Lion for 10-15 minutes and set it up. The Mac running 10.5.8 will be able to connect to the wireless....but it will not be able to make any changes to the configuration of the Extreme.
Update to Lion or Mountain Lion.....but check first to make sure that your Mac will support the operating system first.
Use....or borrow an iPhone or iPad to set up the Extreme

Is anyone else having trouble with the iPhone 5 recognizing the "p?" I thought it was afar thumb issue.......but alas it is not

Is any one else having trouble with the "p" on the iPhone 5 keyboard?

No, my "P" or "p" works just fine. If you think there is something wrong with your new iPhone 5 contact AppleCare or return it to your local Apple Store without delay, the longer you wait the harder it will be to get a replacement.

TS3276 i am having trouble with my exchange emails. I use the latest exchange 2010 and am having trouble downloading all my emails on the macbook

I use a microdost exchange 2010 in my office. I just bought a macbook pro and try to syn my office mail. While it has been set up properlly and it has started downloading some of my older emails, it is taking very long and does not download all the mails especially the new ones. The ones it has downloaded take a long time to load and open.
I bought the laptop to use it on the go. What is the solution? Please help.
Thanks.

Startup your Mac while holding down the Option key. That should prompt the Startup Manager window where you can select the startup disk then click Restart.
If the startup disk is not available from that window, you may be able to repair the disk.
Help here > A flashing question mark appears when you start your Mac

I am having trouble with syncing my iMessage on my iphone and Mac

. It was working perfectly yesterday but now all of the sudden my phone number is not showing up on my Mac Pro. I have tried logging in and out on both devices and I have deleted my apple ID from both and re-added them. It is still not working. I am confused because it was working perfectly the other day and I did not change a thing and then it started to mess up. Help??

HI,
Is the number now absent from the Messages > Preferences > Accounts pane for the iMessages account or is it just Unticked ?
Normally deleting the Apple ID on the phone gets a prompt that it will be deleted from "all Devices" (I have presumed that mean the Mac as well as it leaves an email listed but unticked on mine).
However on an iPhone it should also then Unlink the iPhone Number and Apple ID link which you then have to recreate.
I would delete the Apple ID from the iPhone and then restart it.
I would also restart the Messages app
Then I would re-add the Apple ID to the iPhone.
7:52 PM Saturday; October 6, 2012
Please, if posting Logs, do not post any Log info after the line "Binary Images for iChat"
 iMac 2.5Ghz 5i 2011 (Mountain Lion 10.8.2)
 G4/1GhzDual MDD (Leopard 10.5.8)
 MacBookPro 2Gb (Snow Leopard 10.6.8)
 Mac OS X (10.6.8),
 Couple of iPhones and an iPad
"Limit the Logs to the Bits above Binary Images."  No, Seriously

Having trouble with sound while watching video clips using Internet Explorer?

sound & video pausing
while watching video clips using Internet Explorer

I answered your other thread. Locking this duplicate one.

I'm having trouble connecting to my school's wifi using my MacBook Pro!

My school has a wi-fi network allowing students to connect all over campus. I am able to connect mostly everywhere accept for the library, which is where I would like to access internet. Everyone around me is able to connect, but I continue to have issues. What normally should happen once connected is a screen will pop up prompting you to enter your school I.D # and password. When I attempt to connect, a screen will pop up saying something like "connection time out!" I've tried almost everything, even asked the IT department who obviously weren't able to help me. Can anyone offer any suggestions?

i think you should try resetting and reconfiguring the router...
try the following wireless settings :
ssid : any non-linksys name
channel : either 1 or 11
beacon interval : 50
Fragmentation threshold : 2306
RTS threshold : 2307

Trouble with clipping paths in Photoshop CS5

Hello everyone, I am having trouble with clipping paths in Photoshop CS5. When I start a new path both path and anchor points are not visible. working on a Layer not background 0 and a Path Layer was created.I've also noticed that Photoshop started running pretty slow. All other programs are fine. Any Ideas or suggestions? Thank You

edtGrfx wrote:
Hello everyone, I am having trouble with clipping paths in Photoshop CS5. When I start a new path both path and anchor points are not visible. working on a Layer not background 0 and a Path Layer was created.
What do you mean by "a Path Layer was created"? Path are in the path palette, there is a path in shape layers and they is a path in a vector layer mask. I have never seen a reference to a path layer before this. When a path in the path palette is selected activate it wall also be shown in the image window. Does not matter if there is a targeted layer or not. Control points may or may not be displayed. Using Path tool you can select and select segments and show some or all control points, Path are editable.
View the following image in a new tab and scale to actual pixels for a clear image this site scales image poorly.

Having trouble with Flash Player in regards to youtube

Hello,
Recently I started having trouble with Flash Player in regards to using it with youtube. Sometimes all I see is a blank white screen and sometimes I do see the video with no surrounding youtube webpage or suggested videos etc. Nothing has changed on my computer as far as I know except the usual updates etc. I have tried uninstalling Flash Player and reinstalling with no luck. I even tried an older version. I am running windows XP and IE and have McAfee for my anti-virus. I am not the most computer savy person in the world and could sure use some help.
Thanks,
Ron

Hitomi,
Thanks for the links. I am pretty sure it is not a problem with Flash Player itself but something else that is causing this. I don't know how to do a "screen shot", but even if I did I don't know that it would do anygood to show that because the youtube video screen and surrounding webpage only show for a second and then it goes totally white.
Pat,
Here is what I found:
Intel(R) 82915G/GV/910GL Express Chipset Family
Driver Provider          Intel corporation
Driver Date               6/8/2005
Driver Version          6.14.10.4332
Digital Signer               Microsoft Windows Hardware Compatability Publis
Update:
This morning after doing some further reading and research on the Internet I tried running youtube in the "InPrivate Browsing" window and youtube worked fine. So thinking I should delete my Internet Browing History, Cache, and Cookies, based on what I read I went ahead and did that but it still doesn't want to work. I think I did the deletions correctly? As I mentioned above I am not very computer savvy but can get by on the basics. Where should I go from here based on this info?
Thanks,
Ron

Im having trouble with my ipad wifi connection my mac air has no issues but ipad not working

hello,
Im having trouble with my wifi connection.
Ive reset the router, reset all my connections, still no good.
It keeps spinning when trying to connect
my mac air and other apple products are fine on same internet connection
the cellular connection works just having issue with ipad3

i did the reset of network settings.. still no good. recently upgraded to new os 6.1 version any way to go back to older version of os?

Anyone else having trouble with pinch scrolling randomly going away?

Anyone else having trouble with "pinch scrolling" randomly going away on a macbook pro?

After going away does it come back randomly too? if that is the case, maybe to do with trackpad sensing your gesture correctly?

I am having trouble with disk space,

I am having trouble with disk space, I am always getting the error message that I need to delete files on my start up disk, I am all out of space. I cant even save a file to my desktop without getting the message, Is there a way I can free up space. I am not very computer savvy, being a pensioner I cannot afford expensive options. I was familiar with the old apple imac, but I was given a macbook pro for my birthday, and am trying to work it out. I use it mostly for photos and web.

Jillian,
I'm assuming this is a second-hand machine. If it is brand new, get it to Apple because it's their problem, not yours.
First thing you should do is go to Programs: Utilities: Disk Utlity and choose "Repair Permissions." If you don't have the OS X system disk (a DVD) go ahead and verify the Disk. It can't fix itself, so to speak, but can tell you if there is a problem. iIf you have the OS X system disk then boot off the disk, go to Disk Utility, and run Repair Disk. Assuming all is OK:
You don't need to download any programs to get started on figuring out why all your space is gone. Try this first:
Oh, when deleting, especially at first, you may have to move only small folders or even files, of 100 MB or so to the trash, then empty the trash. As the free space increases, you can trash progressively larger files. To delete files, the computer needs to create even more files to tell it what files it is deleting before it deletes them. I know, go figure.;)
It would not be a bad idea, and is in fact a very good idea, to run the disk utility "Repair permissions" after every half-dozen trash/empty trash cycles and then restart the computer.
The basic plan is to search for unreasonably sized folders.
From the Finder:
Open a window, click in the window and then:
Go to menu item View. (If you click on the desktop instead of a window, you'll get a different set of view options, none of which is the one you want.)
Click on it and move the cursor to the bottom choice, Show View Options (alternative Apple (Command)-J). Make sure the checkbox "Calculate all sizes" is checked. If it isn't, check it and then click on "Use as default" When checked, it will show you the size of a folder. If it was unchecked, don't be surprised if nothing seems to be happening as it will take awhile for the computer to calculate the size of, literally, thousands of folders. But some will start to show up right away. If you open a new window and don't see any folder sizes, Repeat the Show View Options routine above and if Calculate all sizes is checked, just wait.
I've heard you Aussies enjoy a beer or two. If your Mac has to calculate all the folder sizes, this might well be a good time to have a cold one or two, as it will take some time.
Go to the root level, which is "Computer" or "_Your Disk Name_," generically Macintosh under Devices in the sidebar.
Make sure you are in list view and can have the size column visible. Click on it (turns blue-grey) and it will sort by size, large to small or the reverse. Click again to reverse the sort order.
On my 10.6.8 machine, I have
98 GB under Users.
22 GB under Applications. If you only have the Apple-supplied applications, you probably have between 4 and 6 GB here.
Library is 24.5 GB
System is 4.6 GB
Other than a few trivially small files or folders, that should be about it for the root level.
If you have two System files, you shouldn't, and will need to get rid of one. Ask for advice before deleting one or the other. If you have a, "Previous System," or "Old System," -- can't remember the language, you can proably safely delete it if you are satisified with how your computer is working.
The Library is a candidate for bloat. Some applications, especially those that manipulate audio or video, store the bulk of their code, generally resources of one type or the other, in the Application Support folder. For instance, I have a 10.5 GB folder of Live Type in my Application Support folder. Honestly, I don't know what program it is for, but don't care because I upgraded to a 3/4 TB drive. In contrast, on my 10.7.1 computer, which has little more than the Apple supplied software on it at this point, uses only 1.5 GB for Application Support. The support folders will remain even if the program itself is deleted. As a general rule, I wouldn't bother checking out anything under 300 MB or so. Any folders over that, you should note for possible deletion _but_ be sure to ask someone with more knowledge about this what it is used for before deleting. If it is used for some program that isn't on your machine, meaning the program has been deleted, you can safely delete it. If the program is still on the machine, decide if you will use that program and, if not, delete the program and its application support files.
My next largest folder in the Library is Audio at 2.7 GB. I have audio editing programs, so that makes sense. You probaby have one also, but shouldn't be over 500 MB or so.
Next is Printers at 1.4 GB. This is a good place to clear up space. You'll see folders with various printer brands. Do you have a Brother printer? No? Trash it. Just keep the folder with your printer brand and the PPD folder and trash the rest. If you want to get real fancy, open your brands folder and delete the files for every model other than the one you have.
My next largest is Fonts at 490 MB. Leave that alone. In fact, unless Fonts is something insane like 2 GBs, stop deleting from the Library.
Go to Users. There could be between one and more than one user. (Fudge of an answer there.) There is no such thing as a guideline for user folder size. Is there a previous user? If so, check with them and see if you can delete it. I have a "dummy" administrative - level user that can be used for some esoteric rescue operations and it takes up a trivial 33 KB or something like that while my own account is pushing 100 GB.
You'll see several folders, Music, Pictures, Desktop, etc. This is stuff you or the previous user have created. If you don't want it, delete it. You will also see, aha! another Library folder. There shouldn't be many folders over 100 MB here except for Mail and our friend Application Support. I get a lot of mail, rarely delete any, and have carried it over from 10.3 and measures out at 3.7GB. Still, if its someone elses mail and you don't want it, you can delete it, but again, check with more knowledgable people as there are probably some files and folders you absolutely should not delete, others that you should delete from within Mail, and some you can manually delete.
My Application Support Folder weighs in at 1.4 GBs, of which 1.2 GBs is for Final Vinyl. That's a lot. Sneaky sucker stored some untitled audio files in there. Bye! OK, now the Application Support folder is down to 145 MB. So, I'd say anything much over that should be investigated for possible deletion. Close up Library and move on.
Downloads may be very small or very large. Depends on how meticulous the previous user was in deleting or moving to a more appropriate location. Ask them if there is anything they want, and if no, delete it.
My Application folder has Zero KB because I always install at the root, administrative level. If there is anything there, figure out if you want to use it or not. If not, trash it.
Overall:
1) Don't sweat the small stuff. The days are long gone when searching a hard drive for a 100 K file to delete is worthwhile.
2) Start small. A disk that full is going to be pretty touchy, so once you have identified a bloated folder, go inside of it and trash the smaller files and folder, then empty the trash, then delete a few more files, empty the trash, etc.
3) Don't forget to periodically Repair Permissions and restarting the computer.
4) If you are unsure about whether a folder or file can be safely deleted, ask someone knowledgable or just knock off for the day and hit it again tomorrow. Seriously, an unanswerable question you have might well be answered by sleeping on it and attacking it the next day.
5) As Douglas Adams wrote: DON'T PANIC!
Best of luck!
Chris

I am having trouble with syncing my iPhone to another computer and I can't change the settings on the other computer to 'manually manage.....' because the computer is not working!

I am having trouble with syncing my iPhone to another computer because the computer that my iPhone is currently synced with is not working

You can sync/manually mange iphone with one and only one computer. If you sync/manually mange to anther, then it will erase the current content and replace with content from the new computer.
What "trouble" are you having?

All other websites come up fine; Twitter does not. No one else is having trouble with it.

Twitter does not load. All other websites are loading fine, but none of my friends are having trouble with Twitter.

Clear the cache and the cookies from sites that cause problems.
* "Clear the Cache": Firefox > Preferences > Advanced > Network > Offline Storage (Cache): "Clear Now"
* "Remove the Cookies" from sites causing problems: Firefox > Preferences > Privacy > Cookies: "Show Cookies"
See also:
* http://kb.mozillazine.org/Error_loading_websites

Having trouble with CS 5.1 Photoshop. Im using a Mac Pro that was recently upgraded to Yosemite.

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