Having trouble with CS5 tech support in India: want to contact US support or customer service

I am sorry to post this question, but I have tried everything else I can think of to solve my problem. I think that I am suffering from a minor bug in updater. When I run it, it seems to install everything except Embedder 3.1[sic?]. I called tech support to report the issue. I reached the service center somewhere in India. A very polite individual ran me through an extensive (over an hour) series of diagnostics, including uploading a log of my problem. He had no solution, but said it was not either my hardware or software. I figured that the bug would be reported, and Adobe would get back to me sooner or later with a fix.
Unfortunately, the service center does not seem to have a procedure in place to deal with a problem for which there is no known cause, or solution. Three days later, I received a follow up call. Another hour on the phone, running diagnostics. Same result as before. Three days later, another call from a level 1 tech support representative. Same questions. At this point, I requested to speak to a supervisor. A week later, I tried to explain to the supervisor that they needed a procedure to programmers, or someone who keeps track of unsolved bugs. Guess what, I'm getting called again by level 1 tech support, with the same diagnostic routines. Speaking of infinite loops.
No one will put me in touch with someone at Adobe, in the US, to whom I can report the procedural issue. I really appreciate the follow up, but the pointlessness is driving me crazy. If I decline to run the same diagnostic for the fourth time, they want to close the case. I have been using some of these products since Photoshop 2. I am at least marginally competent on a Mac. Can someone tell me how to contact Adobe in the US to give a real live person feedback on what I perceive to be a procedural problem. Every number I try puts me back in India. Finally, and with all due respect, most of the representatives, while very polite, have trouble speaking and understanding English (especially colloquial English words like "sure", "OK" and "right").
Bottom line, I would like to speak to someone in the US about the tech support service. Their effort is good, but the results are driving me crazy.

I realize this. When calling prepaid cus service it only gives you the option to input your #. If you dont the system hangs up on you. When I input my number the system doesnt recognize it and hangs up on me.

Similar Messages

Worst tech support and customer service i have ever experienced in my life

almost two hours of my time was wasted on tech support. rude, inconsiderate people from the philipines. i have filopino friends. they are nothing like these people.
after wasting my time through endless transfers, being hung up on multiple times, transferred to the worng number more than ten times i got india somehow, and the women told me my is faulty. the numbers lock key doesn't work and i can't punch any buttons on the right side where the numeric keypad is.
dell and your other competitors must love this because the abusrdity of this experience is resulting in my returning this pc. i bought it two days ago.
wow ...
sad, sad, state of affairs. worst call centre i have ever had the displeasure of dealing with. especially some guy named 'ricky'. what an abnoxious human being.
i have apple products but prefer pc, but with service like this ... man ...
anyway, terrible way to lose a customer.
have i mentioned i often advise on what computers to buy? hear that sucking sound? bad customer service results in bad business.
good luck. selling my stock.

Hi unhappywithHP2,
I have sent you a private message. If you are not sure how to check your private Messages this post has instructions that will guide you through the process.
http://h30434.www3.hp.com/t5/First-Time-Here-Learn-How-to-Post-and-More/How-to-check-your-messages/t...
Regards,
George
I work for HP

I am having trouble with my iphone 3GS,contact list andphone icon, Help Please

I am having trouble with my iphone 3GS, when i select my contact list or the phone icon, they open with a white screen and close almost immidiately meaning that i am unable to call or save contacts however i can recieve calls. Help Me Please

Basic troubleshooting from the User's Guide is reset, restart, restore (first from backup then as new). Has any of this been tried?

I am also having trouble with my cursor freezing after installing Mavericks. Never did it before. I called tech support at Apple and they had me restart computer and mouse together from a complete shut down. So far has seemed to work.

I am having trouble with my cursor freezing between applications after installing Mavericks. Called Apple on my 3 year warranty and opened a case. They suggested a complete shut down of computer and turning off mouse. Then a reboot and turn on mouse. So far iit has seemed to work. Hope this continues??
Hope it helps others.

I think you can solve your problems by removing your AppleID email address from BOTH the Messages setting on your iPhone and the iMessages settings on your Mac.
On iPhone:
Settings > Messages > iMessage > Dissabled
Settings > Messages > Send & Receive > touch the "(i)" < touch "Remove This Email"
On Mac:
Open "Messages" application
Click "Messages menu > Preferences
Click "Accounts"
Select your AppleID account
Under the "You can be reached for messages at" settings, uncheck your AppleID email address and your phone number
Then uncheck the "Enable this account" setting
And lastly, ask all of your friends with iPhones to delete all iMessage conversations (blue bubbles) in their entirety.
To test, send a friend a new text using their phone number (not their email address) and watch the color of the bubble. If it's green then you are using SMS.

Having trouble with Color Swatches - InDesign CS5 to CS6

This may be a repeat - I'm not sure I posted properly the first time.
Having trouble with the Swatches in CS6. When I add our institution's colors, they look dull/gray in CS6. I know it's not just my screens because I created a quick EPS in CS5 for comparison. When I add the EPS file to my doc, the colors pop into the Swatches box but they are clearly different colors. The most remarkable is Pantone 484, which used to be a bright scarlet. Now it's a strange, dull mauve.
I took a screen shot to show a colleague with more experience, but he's stumped. There are very few of us that use InDesign on our campus and we're all self taught. Our tech folks usually come to US for solutions.
I did try the instructions under "Display or Output Spot Colors Using Lab Values" in the Help menu, but nothing changed. That seemed to be the only applicable FAQ that I could find on my own.
Here is the relevant chunk of the screenshot I took - can anyone see what's gone wrong? Color blocks are "old" colors, next to Swatches which show the "new" hues.
Thanks for any help!

Answered in your other thread...
Problems with Color Palette/Swatches in InDesign CS6

I'm using Adobe Photoshop CS5 Extended and am having trouble with it.

I just reinstalled Photoshop CS5 Extended from my original disk because I was having trouble with it. I did do an uninstall before installing. Every time I quit Photoshop I get this message: "Could not save Preferences because the file is locked or you do not have the necessary access privileges. Use the ‘Get Info’ command in the Finder to unlock the file or change permissions on the file or enclosing folders." Can you tell me what to do to fix this? I went to get info and made changes to read and write, but it made no difference. Thanks for your help.
Richard

Some folders are hidden in the Finder. Use the "Go to Folder" command for that.
Go menu > Go to Folder, enter:
/Users/YOURUSERNAME/Library/Preferences/Adobe Photoshop CS5 Settings
Gene

I have a Lucid 2 LG. I have been having trouble with insuffient storage. I have a 8G phone and have spent hours with Tier 2 tech trying to move info from the internal storage to the SD card with no luck, When I go to storage in the settings it states t

I have a Lucid 2 LG. I have been having trouble with insuffient storage. I have a 8G phone and have spent hours with Tier 2 tech trying to move info from the internal storage to the SD card with no luck, When I go to storage in the settings it states that over 4 gigs is for Misc? System data takes up over 4 gigs. No one can tell me what system data consist of. So My question is does anyone know what system data is? I am assuming I have a 8 gigphone but can only use 4 gigs???

System data is the OS or operating system. That is where the recovery stays separated from the rest of the storage so that it doesn't get corrupted. It is not accessible and non-movable.

I'm working with Illustrator CS5 and am having trouble with basic graphics textures.

I'm working with Illustrator CS5 and am having trouble with basic graphics textures. The illustrator drawings look fine with the pattern fills and when I bring the drawing into quark 9.1 they are still fine. When I print the quark file to lo res pdf drawing is still fine, but when I print to hi res pdf (press quality for print) the patterns disappear. I cannot figure out what the problem is.
just a note. Other textures and artistic fills work fine. It seems to be just the basic ones. I'm wondering if for some reason they may not be saved completely in my libraries?

Its just a drawing in black and white with some basic graphic texture to show “dirt” The pattern consists of a bunch of small lines. I save the file as an eps. And bring it into quark. When I print from quark I say print to pdf as press quality. I don’t think the problem has to do with acrobat because I’ve never encountered these problems before CS5. These drawings have been around for years and all of a sudden they don’t work.
Does this help?
Cath
Graphic Specialist
[email protected] 905-403-8658 x297
P Is it necessary to print this e-mail?

I'm having trouble with My adobe Creative Suite 4 Design Standard programs opening. They will bounce to open but won't open up and eventually I will need to force quit as they aren't responding. I'm thinking it may be a font issue but need some support A

I'm having trouble with My adobe Creative Suite 4 Design Standard programs opening. They will bounce to open but won't open up and eventually I will need to force quit as they aren't responding. I'm thinking it may be a font issue but need some support ASAP!

Nobody can tell you anything without proper system info or other technical details like the crash logs.
Mylenium

Having trouble with my screen becoming larger than the phone supports. Can this be fixed easily?

Having trouble with my screen becoming larger than my phone supports. Can this be corrected without taking the phone to an Apple store?

The sign on screen (where the current time and the slide to unlock) and if I can get it to open, the next screen that show all the apps. Have been unable to get any further that that second screen. The screen contents appear to be about twice the size they should be. I have been able to "reset" the phone by turning it off, but the problem happening several times a day and now occasioanally the reset does not work. This just started happening about 3 days ago and is increasing in frequency. I have had this phone about 14 months.

Having trouble with my Airport Utility not supporting either of my Airports Expresses or Basestation. Do i have to update Firmware of airports or is the issue with my version of Utility which i believe is the latest. Thank you.

having trouble with my Airport Utility not supporting either of my Airports Expresses or Basestation. Do i have to update Firmware of airports or is the issue with my version of Utility which i believe is the latest. Thank you.

AirPort Utility in Mountain Lion will not support the older versions of the AirPort Express.....model numbers A1084 and A1088. Check on the side of the Express for the model number.
In addition, AirPort Utility in Mountain Lion will not support the older "round" or "dome" shaped versions of the AirPort Extreme.
Can you check to see how your devices might be affected?

Having trouble with Dreamweaver and fireworks willing to pay for support

I'm new to the forum and i was hoping to get some help with
dreamweaver and fireworks.
I built a site on my own using dreamweaver 3 years ago but
have forgotten almost everything. I am planning on building a new
web site and have been messing with dreamweaver for over a week
trying to figure it out, with little success. I bought a web
building package years ago that included fireworks, dreamweaver,
freehand and maybe more, but i lost my books on dreamweaver and
fireworks somehow.
Anyways, I was trying to learn dreamweaver 3 and fireworks
and was having a lot of trouble with it. The dreamweaver bible
assumes you know how to make a navigation bar using fireworks and
that simply isnt the case for me. So I need help with that.
Also, i have been having trouble with my template. This is
how you save your basic page correct? For some reason it doesnt
save the whole page for me. I figured out the editable regions
part, I think, but since i didnt know how to make a navigation bar
I made my own links out of text, and this part isnt saving with the
template.
I have a lot more questions but i think ive taken enough of
your time. I am willing to pay someone to help me build this site,
i cant afford a lot but i think my questions are pretty basic.
Thanks

There is a recent thread on the FW forum that may interest
you - it's called
"Firworks and HTML". The advice there applies in your case,
too.
One problem with your use of DW3 is this -
the browser world has changed quite a bit in the almost 10
years since DW3
was released. Some (many?) of the behaviors in DW3 simply
won't work any
more because of these (significant) changes. Are you
absolutely locked into
using DW3?
Murray --- ICQ 71997575
Adobe Community Expert
(If you *MUST* email me, don't LAUGH when you do so!)
==================
http://www.dreamweavermx-templates.com
- Template Triage!
http://www.projectseven.com/go
- DW FAQs, Tutorials & Resources
http://www.dwfaq.com - DW FAQs,
Tutorials & Resources
http://www.macromedia.com/support/search/
- Macromedia (MM) Technotes
==================
"jfmalewitz" <[email protected]> wrote in
message
news:[email protected]...
> I'm new to the forum and i was hoping to get some help
with dreamweaver
> and
> fireworks.
> I built a site on my own using dreamweaver 3 years ago
but have forgotten
> almost everything. I am planning on building a new web
site and have been
> messing with dreamweaver for over a week trying to
figure it out, with
> little
> success. I bought a web building package years ago that
included
> fireworks,
> dreamweaver, freehand and maybe more, but i lost my
books on dreamweaver
> and
> fireworks somehow.
> Anyways, I was trying to learn dreamweaver 3 and
fireworks and was having
> a
> lot of trouble with it. The dreamweaver bible assumes
you know how to make
> a
> navigation bar using fireworks and that simply isnt the
case for me. So I
> need
> help with that.
> Also, i have been having trouble with my template. This
is how you save
> your
> basic page correct? For some reason it doesnt save the
whole page for me.
> I
> figured out the editable regions part, I think, but
since i didnt know how
> to
> make a navigation bar I made my own links out of text,
and this part isnt
> saving with the template.
> I have a lot more questions but i think ive taken enough
of your time. I
> am
> willing to pay someone to help me build this site, i
cant afford a lot but
> i
> think my questions are pretty basic.
> Thanks
>

Is anyone having trouble with iCloud email?

I am using iCloud for all of my mail. I use it on iCloud.com and also with iMail. I use it for my iPhone, iMac and MacBook Pro. For the past three days I have been having a terrible time receiving email from my personal friends. I can get email from commercial entities like DirectTV, Facebook, ASPCA, etc. but nothing when my friends try to email me. I have spent several hours on the phone with Apple advanced tech support but it's still not working and I am supposed to call them back today. After changing many settings, the tech told me it might be a corrupt email address and we would completely remove my email address from my computer and type it in fresh which we did. I then was able to send myself a test email and I did receive that. I am still able to send and receive to myself. I then went to my neighbor and did the same thing on his computer with my email address, removed it completely and then put it in anew. Then I sent myself an email from his computer but it didn't work. I haven't received the email. I have asked several people to email me today. I did not receive any of their emails but am still receiving emails from other entities. A friend of mine said they are having trouble with iCloud but when I asked the tech, he said he wasn't aware of it. So, I have no idea if it's something on my computer or if there is a problem with iCloud. Can anyone help me out? It's so discouraging. Thanks much.
By the way, this problem exists on all my products -- iPhone, MacBook Pro as well as my iMac

I'm having the same problem, except I'm not receiving ANY email (not even from businesses etc). This has been going on for a week now. I had not upgraded my OS, so that cannot be the cause. It was just suddenly not receiving emails. I can send, but cannot receive. I can log in to icloud.com but when I select MAIL, it will not load, and says application not availble. Today, I opened Mail Preferences and added a email account using my same email address ([email protected]) and it worked fine, gathered all my missing emails. But it was using the name iCloud instead of my name, and created a new mailbox for all the mail. I want to use my mailbox I've used for years...so I deleted it. It was just a test, but don't really know what was accomplished because my original email still does not receive mail.
Last week I had sent a msg to Apple Support about the problem, and got a reply...so I think they know there is a problem. Perhaps they just don't know what the solution is so will not acknowledge the issue yet.
I'm still waiting for a solution, too. Extremely inconvenient, most of us rely heavily on email.

Having trouble with in app purchases after ios7 upgrade?

I'm having trouble with in app purchases after ios7 upgrade

I'm having the exact same problem. Unfortunately, I can't tell you what is causing it, but I can tell you what it isn't(at least in my case). I made an in app purchase yesterday using a MasterCard I had linked to my account with no problems. This morning, my card from my new bank came in so I switched it over(American Express), and all of a sudden can't make IAP. I thought maybe there was an issue with the card, so I tried it out on a .99 app, and it worked no problem. So I got with tech support and they had me reset all of my phone settings -_-, then my network settings. No change. I tried restarting the phone obviously, closing the App and trying again, no luck. They suggested I call my bank and make sure the address I had on file for the card matched what I supplied for my Apple account, and that didn't fix it either. I tried IAP on two different apps and it was the same, could not connect to App Store error. I'm still trying to figure it out, and I'm sorry I can't be of more help, but I hope I at least save you some trouble of trying these things. If I find anything out I'll let you know.

I am having trouble with my adobe reader

I am having trouble with my adobe reader. I am not able to access my report I am supposed to be working on that is time sensitive. I have had tech support for 2 days trying to trouble shoot. They have done all they can do and told me to call Adobe. I cannot find an number anywhere.

Look on the "Contacts" page.
But you may get quicker help if you describe your problem (with all the details) here.

Having trouble with CS5 tech support in India: want to contact US support or customer service

Similar Messages

Maybe you are looking for