Having trouble with installing updates

Question

Hello,
I am having trouble installing updates.  I checked the windowsupdate.log file and I see:
2015-03-13         
11:52:43:075       956       
680         Agent   
  * Criteria = "(DeploymentAction=* AND Type='Software') OR (DeploymentAction=* AND Type='Driver')"
In reading others' posts, I noticed in their logs contain "DeploymentAction=Install" .. could this potentially be the issue why it will not install the update?   If so, where does this get set at so I can modify it?  I looked around
but was not able to find this setting.
Thanks for the help!

Answer 1

Hello,
Here is what I see in the logs.  Can you please take a look and see if anything stands out?  There are a lot of errors/failures/warnings in the
WindowsUpdate.log.  Please look at the last 4 lines of this log listed below -- looks like it is looking for approval or  "WARNING: There are no approved updates to install".  Where is this coming from?  Is this
why the updates do not get installed?    Thanks for any help in reviewing these logs.  Thanks.
<looks good>Scanagent.log = No errors/fail/warnings
<![LOG[ScanJob({70E7DB5B-44CF-4BC0-B73F-B89A9AB557BF}): CScanJob::OnScanComplete - Scan completed successfully, ScanType=1]LOG]!><time="23:48:18.177+300" date="03-02-2015" component="ScanAgent"
context="" type="1" thread="2876" file="utils.cpp:477">
WUAHandler.log =
<![LOG[Unable to read existing resultant WUA policy. Error = 0x80070002.]LOG]!><time="05:57:24.588+300" date="02-26-2015" component="WUAHandler" context="" type="2"
thread="4148" file="sourcemanager.cpp:920">
<![LOG[Search Criteria is (DeploymentAction=* AND Type='Software') OR (DeploymentAction=* AND Type='Driver')]LOG]!><time="02:26:17.774+240" date="03-11-2015" component="WUAHandler"
context="" type="1" thread="4240" file="cwuahandler.cpp:2916">
<![LOG[Async searching of updates using WUAgent started.]LOG]!><time="02:26:17.774+240" date="03-11-2015" component="WUAHandler" context="" type="1" thread="4240"
file="cwuahandler.cpp:579">
<![LOG[Async searching completed.]LOG]!><time="02:26:24.339+240" date="03-11-2015" component="WUAHandler" context="" type="1" thread="4048" file="cwuahandler.cpp:2068">
<![LOG[Successfully completed scan.]LOG]!><time="02:26:25.651+240" date="03-11-2015" component="WUAHandler" context="" type="1" thread="4240" file="cwuahandler.cpp:3557">
-------------------------------------------------------------------------------------------------------------------------WindowsUpdate.log
= A lot of errors here --
2015-03-11         
05:55:59:437       956       
1194       AU         
WARNING: Failed to get Wu Exemption info from NLM, assuming not exempt, error = 0x80240037
2015-03-11         
05:55:59:437       956       
1194       AU         
WARNING: Failed to get Network Cost info from NLM, assuming network is NOT metered, error = 0x80240037
2015-03-11         
05:57:22:655       956       
144c       EP          
FATAL: EP: Failed to obtain element node, error = 0x80245002
2015-03-11         
05:57:22:780       956       
144c       EP          
FATAL: Failed to obtain plugin interfaces using CLSID 7D5F3CBA-03DB-4BE5-B4B3-6DBED19A6833, error = 0x8024000E
2015-03-11         
05:57:22:821       956       
144c       Agent   
WARNING: WU client failed Searching for update with error 0x8024000e
2015-03-11         
05:55:59:296       956       
1194       Agent   
WARNING: SleepStudyTracker: Machine is non-AOAC. Sleep study tracker disabled.
2015-03-11         
05:55:59:358       956       
1194       Misc      
WARNING: Network Cost is assumed to be not supported as something failed with trying to get handles to wcmapi.dll
2015-03-11         
05:57:22:749       956       
144c       Agent   
WARNING: Failed to obtain the authorization cab URL for service 855e8a7c-ecb4-4ca3-b045-1dfa50104289, hr=0
2015-03-11         
05:57:22:811       956       
144c       PT          
WARNING: PTError: 0x8024000e
2015-03-11         
05:57:22:811       956       
144c       PT          
WARNING: Initialization failed for Protocol Talker Context: 0x8024000e
2015-03-11         
05:57:22:811       956       
144c       Agent   
  * WARNING: Exit code = 0x8024000E
2015-03-11         
06:21:56:594       968       
e8c         Report 
WARNING: CSerializationHelper:: InitSerialize failed : 0x80070002
2015-03-16         
04:14:17:850       968       
1660       EP          
FATAL: Failed to obtain 9482F4B4-E343-43B6-B170-9A65BC822C77 redir SecondaryServiceAuth URL, error = 0x80245002
2015-03-16         
04:14:17:850       968       
1660       Agent   
WARNING: Failed to obtain the authorization cab URL for service 855e8a7c-ecb4-4ca3-b045-1dfa50104289, hr=0
2015-03-11         
05:57:23:321       956       
17f8       Report 
REPORT EVENT: {D462FFC9-CF2C-4EB8-91DC-4EB946A903A1}               
2015-03-11 05:57:22:811-0400     1             
148 [AGENT_DETECTION_FAILED]           
101         {00000000-0000-0000-0000-000000000000} 
0             
8024000e            
AutomaticUpdates         
Failure  Software Synchronization           
Windows Update Client failed to detect with error 0x8024000e.
<as seen earlier in the logs>2015-03-11 
02:26:24:027       956       
1274       Report 
REPORT EVENT: {F5A3CD05-8B66-4806-BAF7-48AD2E8012E8}    
2015-03-11 02:26:24:027-0400     1             
147 [AGENT_DETECTION_FINISHED]      
101         {00000000-0000-0000-0000-000000000000}
0             
0             
CcmExec             
Success               
Software Synchronization           
Windows Update Client successfully detected 40 updates.
2015-03-18         
06:40:25:397       968       
5fc          AU         
## START ##  AU: Install updates
2015-03-18         
06:40:25:397       968       
5fc          AU         
2015-03-18         
06:40:25:397       968       
5fc          AU         
  # Initiating scheduled install
2015-03-18         
06:40:25:428       968       
5fc          AU         
WARNING: There are no approved updates to install