HAVING TROUBLE WITH MY TOSHIBA TV 55INCH MODEL NUMBER 55SL417U ..

HAVING TROUBLE WITH MY TOSHIBA TV 55INCH MODEL NUMBER 55SL417U ...I SET IT UP RIGHT I THINK BUT CANT GET THE HI -DEF CHANNELS ....LIKE (3-45)...THE THREE DIGIT CHANNELS...ALSO DOES THE GUIDE BOTTON EVER WORK WHY PUT IT ON THE TV IF NOT...ALL I GET WHEN I TRY IT IS      !NOT AVAILABLE.....ALSO I CANT EVEN FIND THIS MODEL ON THIS SITE BUT I KNOW THIS IS THE RITE MODEL NUMBER...ITS BRAND NEW....

That model is on the support site.
LED TV 55SL417U
You can't get the HD versions of the standard 3-45 channels, or you can't get those channels at all? 
- Peter

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