Having trouble with screen activation
I am having problems accessing my voicemail, when I touch the message button to listen, the screen goes black and locks me out. Also, when I am speaking with someone, if I need to pull the phone away from my ear to use the keypad, the Iphone stays black and locks me out. The final problem is when I need to end a call, upon pulling the phone away from my ear, the screen is very sporadic and cuts in and out of the black screen, locking me out. Does anyone have similar problems or know what to do about this?
Also, when I am speaking with someone, if I need to pull the phone away from my ear to use the keypad, the Iphone stays black and locks me out.
This is normal. The iPhone includes a proximity sensor near the earpiece. When you hold the iPhone up to your ear and face, the screen turns off to prevent your face from accidentally touching a button on the screen such as End Call.
Are you using a case that might be blocking or partially blocking your iPhone's proximity sensor?
The rest doesn't sound good.
Standard troubleshooting steps in order are power your iPhone off and on.
Reset, which is done by pressing and holding the home button and the sleep/wake or on/off button simultaneously until you see the Apple logo and then release - ignoring the slide to turn off prompt when doing so.
Restore with iTunes.
If no change after any or all, call AppleCare or make an appointment at an Apple Store if there is one nearby.
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