Having trouble with sound when streaming videos on Netflix and Hulu

When I watch videos on Hulu or Netflix my audio is very bad (as well as my video). It stops and starts and has a horrible robotic background sound, like a speaker is blown (though I know that's not the case because the sound is the same through my TV when connected via HDMI cord). My audio and video files are all up to date... What can I do??

 HI @MKC2287
Thank you for your response.
To try and rule out hardware as the issue here is a link to Testing for Hardware Failures (Windows 7)
Have you checked for viruses and malware? Malicious Software Removal Tool
You can try this step to try and find and repair corrupt files.
Go to the command prompt and right click and run as administrator
Type sfc /scannow and press enter.
You mentioned that it is generating a lot of heat so here is a link to Reducing heat inside the PC to prevent overheating
If the issue remains, you can try installing the original driver using the recovery manager
Using Recovery Manager to Restore Software and Drivers (Windows 7)
The next suggestion would be to do a full recovery back to factory.
Performing an HP system recovery (Windows 7)
During the recovery there is an option to  backup  your personal files to prevent data loss. If you have not done one recently I suggest you do one now.
Restoring Files that were Backed Up Using HP Recovery Manager (Windows 7)
Once this step has been completed, please run the HP support assistant to obtain any HP updates.
As you stated you are out of warrant and will not be contacting HP support for assistance you may wish to consider this option.   Smartfriend Your 24/7 solution for technology problems  
Best of Luck!
Sparkles1
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

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