Having trouble with synching (iTunes/iPhone) & Security software

I use ZoneAlarm Security Suite on my PC.  Ihave been using iTunes/iPhone successfully for a couple of years with this software, but after the most recent iPhone o/s upgrade I get communications errors that prohibit my iPhone from syching properly.  It often comes up saying that I need to restore my iPhone.
Any suggestions on firewall settings that may be causing these issues?

Find a new friend. If you don't have access to the last computer your phone synced with, you will have to force your phone into recovery mode & restore it as a new device to remove the passcode. All data on your phone will be lost:
Turn the phone off using the Sleep/Wake button, then the slide to power off. If you are unable to do that, press and hold the Sleep/Wake and Home buttons at the same time. When your phone turns off, release the Sleep/Wake and Home buttons. Then, leave the USB cable connected to your computer, but NOT your phone, iTunes running, press & hold the home button while connecting the USB cable to your dock connector, continue holding the home button until you see “Connect to iTunes” on the screen. You may now release the home button. iTunes should now display that it has detected your phone in recovery mode, if not quit and reopen iTunes. If you still don’t see the recovery message repeat these steps again. iTunes will give you the option to restore from a backup or set up as new. In your case, you will only be able to restore as new.

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