Having trouble with the security questions for iTunes. Tried to reset them, but the mail from Apple never comes . . .

You need to ask Apple to reset your security questions; ways of doing so include clicking here and picking a method for your country, and filling out and submitting this form.
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I am having trouble with my security questions, I want to change them, so it says that it sent me an email to change it but it never shows up, so I can't buy anything now?

I am having trouble with my security questions, I want to change them, so it says that it sent me an email to change it but it never shows up, so I can't buy anything now?

This issue was resolved! I didnt think about restoring my computer to factory settings but I did and now my computer works like brand new. basically, just back up your files and do the following:
http://www.youtube.com/watch?v=yPmT5Xbb8p0

TS1424 How do i reset the security questions for iTunes ?

I have forgotten the answers to the security questions for ITunes .what to do?

If you have a rescue email address set up on your account then you can try going to https://appleid.apple.com/ and click 'Manage your Apple ID' on the right-hand side of that page and log into your account. Then click on 'Password and Security' on the left-hand side of that page and on the right-hand side you might see an option to send security question reset info to your rescue email address.
If you don't have a rescue email address set up then go to Express Lane and select 'iTunes' from the list of 'products' in the middle of the screen.
Then select 'iTunes Store', and on the next screen select 'Account Management'
Next choose 'iTunes Store Account Security' and fill in that you'd like your security questions/answers reset.
You should get an email reply within, I think, about 24 to 48 hours (and check your Spam folder as well as your Inbox)

HT2589 I forgot the answers for the security questions, so i'm not able to purchase any thing from apple store. What can i do?

I forgot the answers for the security questions, so i'm not able to purchase any thing from apple store. What can i do?

If you have a rescue email address (which is not the same thing as an alternate email address) set up on your account then the steps half-way down this page should let you reset them : http://support.apple.com/kb/HT5312
If you don't have a rescue email address (you won't be able to add one until you can answer 2 of your questions) then you will need to contact iTunes Support / Apple to get the questions reset.
Contacting Apple about account security : http://support.apple.com/kb/HT5699
When they've been reset (and if you don't already have a rescue email address) you can then use the steps half-way down the HT5312 link above to add a rescue email address for potential future use

Having trouble with music apps shutting down, even after I swipe them off the screen. They go off then come back on in a few minutes. This happens in my car either ubs plugged in, or bluetooth. ANy one else have that issue?

Having trouble with music apps shutting down, even after I swipe them off the screen. They go off then come back on in a few minutes. This happens in my car either ubs plugged in, or bluetooth. ANy one else have that issue?

Hi, beth.lau.gr.
Thank you for visiting Apple Support Communities.
I understand you have been experiencing issues with your iPhone restarting and showing you a blue screen. I wont be able to give you an exact answer as to why this is happening. However, this is the most relevant troubleshooting article for this issue. This article also provides options to reach out to us via phone for additional assistance.
If your iOS device restarts, displays the Apple logo, or powers off while you're using it
http://support.apple.com/en-us/HT203899
Cheers,
Jason H.

Redeemed an iTunes gift card. New computer, need to answer security questions. Forgot answers, tried to reset them, but the reset email is being sent to an email that is deactivated. HELP.

Redeemed an iTunes gift card. New computer, need to answer security questions. Forgot answers, tried to reset them, but the reset email is being sent to an email that is deactivated. HELP.

You need to contact Apple to get the questions reset. Click here, phone them, and ask for the Account Security team, or fill out and submit this form.
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OK so i need to reset my security questions because i do not remember them,but the link that is given for my email is incorrect. i do not know how to change that?

OK so i need to reset my security questions because i do not remember them,but the link that is given for my email is incorrect. i do not know how to change that?

You need to ask Apple to reset your security questions; ways of contacting them include clicking here and picking a method for your country, phoning AppleCare and asking for the Account Security team, and filling out and submitting this form.
They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
(103340)

I forgot my security questions. I went to reset them, but I did not recieve any email address, even in the spam folder.

I wanted to download a certain book that was in the iBooks store. I bought an iTunes gift card ($25) and when I tried to buy the book, it said that I had to answer my security questions, which I forgot. I went to my apple id and tried to click on the link that would send an email to you to reset your security questions and for the past hour I didn't recieve a single email. I even checked my spam/junk folder!

I have gone though this process yesterday and worked for me.
I would suggest you to have following things handy before calling Apple
1. Serial number of apple device which is associated with ur apple id
2. At least one answer to your old security questions
3. And you should be logged on to my account page of apple Id so that when customer care demands generation of 4 digit code you can do it.
This complete process is very simple but may take some time but apple guy was very helpful in my case.
Also remember the answers to the security questions are case sensitive.
Good luck

What if I forgot my security questions. I know one of them but the other I had forgotten

So what do I do if I forgot my security questions

You need to ask Apple to reset your security questions; ways of contacting them include clicking here and picking a method for your country, phoning AppleCare and asking for the Account Security team, and filling out and submitting this form.
They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
(101775)

HT5035 It's been a year & a half since I set up this account. I don't remember, but really don't think I set up the security questions. I feel somebody reset them.

If you have a rescue email address (which is not the same thing as an alternate email address) set up on your account then you can try going to https://appleid.apple.com/ and click 'Manage your Apple ID' on the right-hand side of that page and log into your account. Then click on 'Password and Security' on the left-hand side of that page and on the right-hand side you might see an option to send security question reset info to your rescue email address.
If you don't have a rescue email address then see if the instructions on this user tip helps : https://discussions.apple.com/docs/DOC-4551

HT5312 I forgot my answers to my sercirity questions and I want to reset them but the link to reset them is not there. What do I do?

I was going to getusic off of iTunes but right before it started to download it told me I needed to answer sercirity questions (which it never did before). Since I didn't rember the answers I couldn't get my music, so I came on the website looking for the link to rest the question and it wasn't there.

Help here > Rescue email address and how to reset Apple ID security questions

HT5312 I have bought a iTunes gift card and went to buy something then it asked for my security questions. I don't remember them and the prompt is not coming up to reset them. What can I do?

I have tried to reset them but the prompt is not coming up.

Go back to the article you asked this question from and use the link to contact the iTunes Store staff in the 'Additional Information' section. If you don't already have a valid rescue email address, you can't reset the questions yourself, and nobody on these boards can reset them for you.
Setting up a rescue email address requires correctly answering two of the questions.
(93197)

I forgot my apple account security questions and i can't reset them because there is no link under

hello
i forgot my apple account security questions and i can't reset them because the link forget your security question ****@apple.com doesn't show need help

Hope this helps.
https://discussions.apple.com/message/24202564#24202564

Im having trouble changing my security questions, they are from years ago so i do not remember them and the reset email is no longer active,and i dont know how i can use the account because i added money to it but it asks for the questions. anybody help??

im having trouble changing my security questions, they are from years ago so i do not remember them and the reset email is no longer active.., and i dont know how i can use the account because i added money to it but it asks for the questions. anybody help??
this says it all..

Welcome to the Apple Community.
Contact Apple through iTunes Store Support, and explain that you have forgotten your 3 security questions, that you can reset your password, but doing so doesn't reset your security questions.
Remember, support will receive hundreds, if not thousands of requests per day, some from people trying it on, others with little explanation and others that are written extremely poorly. Take the time to explain your situation properly, be precise and concise, brief but comprehensive.

I have been having trouble with my iphone 4 for the past day . i tried to update it to 7.0.4 then the screen went blank and it keeps telling me to connect to itunes . I have connected it to 2 computers , using different cords

I have been having trouble with my iphone 4 for the past day . i tried to update it to 7.0.4 then the screen went blank and it keeps telling me to connect to itunes . I have connected it to 2 computers , using different cords and it doesnt recognize it . It says it is in recovery mode and i need to restore . after clicking restore it says that my iphone cannot be restored . I am very frustrated because i have been online searching for solutions all day and nothing seems to work . As soon as i turn on my phone it goes to the apple logo for about 2 seconds then the connect to itunes screen . SOMEBODY PLEASE HELP ! my phone is my life and i need it back on .

Connect the device to iTunes and restore from the most current backup.
If the issue continues, restore as new.

Having trouble with the security questions for iTunes. Tried to reset them, but the mail from Apple never comes . . .

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