Having trouble with windows update

I was given a Windows 7 Laptop that hasn't been used in over a year when i try to update, it downloads the updates with 1 failure and then go to restart after that i get stage 1 of 4 configuring service pack gets to about 30% shuts down restarts then
it goes to preparing to update that gets to 30% restarts into startup repair and then back to preparing to update and then just loops and i cant access Safe Mode during this time so i have to dism.exe /image:C:\ /cleanup-image /revertpendingactions to
get back into normal mode

Log Name:      Application
Source:        Microsoft-Windows-Wininit
Date:          5/14/2014 5:19:06 PM
Event ID:      1001
Task Category: None
Level:         Information
Keywords:      Classic
User:          N/A
Computer:      computer
Description:
Checking file system on C:
The type of the file system is NTFS.
Volume label is eMachines.
A disk check has been scheduled.
Windows will now check the disk.
CHKDSK is verifying files (stage 1 of 5)...
323072 file records processed.
File verification completed.
1710 large file records processed.
0 bad file records processed.
0 EA records processed.
43 reparse records processed.
CHKDSK is verifying indexes (stage 2 of 5)...
386574 index entries processed.
Index verification completed.
0 unindexed files scanned.
0 unindexed files recovered.
CHKDSK is verifying security descriptors (stage 3 of 5)...
323072 file SDs/SIDs processed.
Cleaning up 1170 unused index entries from index $SII of file 0x9.
Cleaning up 1170 unused index entries from index $SDH of file 0x9.
Cleaning up 1170 unused security descriptors.
Security descriptor verification completed.
31752 data files processed.
CHKDSK is verifying Usn Journal...
36042832 USN bytes processed.
Usn Journal verification completed.
CHKDSK is verifying file data (stage 4 of 5)...
323056 files processed.
File data verification completed.
CHKDSK is verifying free space (stage 5 of 5)...
45843815 free clusters processed.
Free space verification is complete.
Windows has checked the file system and found no problems.
231506209 KB total disk space.
47588268 KB in 146934 files.
    106876 KB in 31753 indexes.
         0 KB in bad sectors.
    435805 KB in use by the system.
     65536 KB occupied by the log file.
183375260 KB available on disk.
      4096 bytes in each allocation unit.
57876552 total allocation units on disk.
45843815 allocation units available on disk.
Internal Info:
00 ee 04 00 0a ba 02 00 8b 25 05 00 00 00 00 00 .........%......
d9 00 00 00 2b 00 00 00 00 00 00 00 00 00 00 00 ....+...........
00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 ................
Windows has finished checking your disk.
Please wait while your computer restarts.
Event Xml:
<Event xmlns="
<System>
    <Provider Name="Microsoft-Windows-Wininit" Guid="{206f6dea-d3c5-4d10-bc72-989f03c8b84b}" EventSourceName="Wininit" />
    <EventID Qualifiers="16384">1001</EventID>
    <Version>0</Version>
    <Level>4</Level>
    <Task>0</Task>
    <Opcode>0</Opcode>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2014-05-14T21:19:06.000000000Z" />
    <EventRecordID>70852</EventRecordID>
    <Correlation />
    <Execution ProcessID="0" ThreadID="0" />
    <Channel>Application</Channel>
    <Computer>computer</Computer>
    <Security />
</System>
<EventData>
    <Data>
Checking file system on C:
The type of the file system is NTFS.
Volume label is eMachines.
A disk check has been scheduled.
Windows will now check the disk.
CHKDSK is verifying files (stage 1 of 5)...
323072 file records processed.
File verification completed.
1710 large file records processed.
0 bad file records processed.
0 EA records processed.
43 reparse records processed.
CHKDSK is verifying indexes (stage 2 of 5)...
386574 index entries processed.
Index verification completed.
0 unindexed files scanned.
0 unindexed files recovered.
CHKDSK is verifying security descriptors (stage 3 of 5)...
323072 file SDs/SIDs processed.
Cleaning up 1170 unused index entries from index $SII of file 0x9.
Cleaning up 1170 unused index entries from index $SDH of file 0x9.
Cleaning up 1170 unused security descriptors.
Security descriptor verification completed.
31752 data files processed.
CHKDSK is verifying Usn Journal...
36042832 USN bytes processed.
Usn Journal verification completed.
CHKDSK is verifying file data (stage 4 of 5)...
323056 files processed.
File data verification completed.
CHKDSK is verifying free space (stage 5 of 5)...
45843815 free clusters processed.
Free space verification is complete.
Windows has checked the file system and found no problems.
231506209 KB total disk space.
47588268 KB in 146934 files.
    106876 KB in 31753 indexes.
         0 KB in bad sectors.
    435805 KB in use by the system.
     65536 KB occupied by the log file.
183375260 KB available on disk.
      4096 bytes in each allocation unit.
57876552 total allocation units on disk.
45843815 allocation units available on disk.
Internal Info:
00 ee 04 00 0a ba 02 00 8b 25 05 00 00 00 00 00 .........%......
d9 00 00 00 2b 00 00 00 00 00 00 00 00 00 00 00 ....+...........
00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 ................
Windows has finished checking your disk.
Please wait while your computer restarts.
</Data>
</EventData>
</Event>

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Having trouble with itunes update. Error with itunes64.msi. Windows 8.1 64 bit. Thanks.

Having trouble with itunes update. Error with itunes64.msi. Windows 8.1 64 bit. I tried uninstalling, but I am stuck now trying to reinstall.
It says itcan't find the itunes64.msi destination folder.

(1) Download the Windows Installer CleanUp utility installer file (msicuu2.exe) from the following Major Geeks page (use one of the links under the "DOWNLOAD LOCATIONS" thingy on the Major Geeks page):
http://majorgeeks.com/download.php?det=4459
(2) Doubleclick the msicuu2.exe file and follow the prompts to install the Windows Installer CleanUp utility. (If you're on a Windows Vista or Windows 7 system and you get a Code 800A0046 error message when doubleclicking the msicuu2.exe file, try instead right-clicking on the msicuu2.exe file and selecting "Run as administrator".)
(3) In your Start menu click All Programs and then click Windows Install Clean Up. The Windows Installer CleanUp utility window appears, listing software that is currently installed on your computer.
(4) In the list of programs that appears in CleanUp, select any iTunes entries and click "Remove", as per the following screenshot:
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I am having trouble with app updates on my iOS 5 iPhone never getting beyond the "waiting" state.

I am having trouble with app updates on my iOS 5 iPhone never getting beyond the "waiting" state. I have tried signing out/in of my account, rebooting and removing/re-installing the apps. This started shortly after going to iOS 5 but I am not certain if that is related. All updates that I try now are stuck in "waiting". I also tried removing the apps and then installing via iTunes desktop sync with no improvement. The only thing that I have not tried so far is a restore to a prior iPhone backup. I have not been able to find anything to indciate what the updates on waiting on. There is plenty of space on the iPhone (16gb available). Any suggestions on what to try next?

Hello there, Missy.
First thing I would recommend is to check your downloads queue to make sure there is not an interrupted download per the following Knowledge Base article:
iTunes: How to resume interrupted iTunes Store downloads
http://support.apple.com/kb/HT1725
If your download was interrupted using your iPhone, iPad, or iPod touch
1. From the Home screen, tap the iTunes app.
2. For iPhone or iPod touch, tap More > Downloads. For iPad, tap Downloads.
3. Enter your account name and password if prompted.
4. Tap the blue download arrow to resume.
If you can't complete the download on your iOS device, you can download it in iTunes on your Mac or PC and then sync it to your iOS device. You can also transfer purchases from your iPhone, iPad, or iPod to a computer.
For Apps, you can also try tapping on the application icon to resume the download, as outline in this featured discussion:
App updates won't download on my...: Apple Support Communities
https://discussions.apple.com/thread/4111336
Try tapping the App, so that it changes to Paused instead of Waiting, then tap it again to resume the install.
Make sure you don't have any paused downloads in other apps either, like the App Store or iTunes Store.
If that doesn't do it, try resetting or restoring the iPhone.
via whatheck
Thanks for reaching out to Apple Support Communities.
Cheers,
Pedro.

TS5376 I am having trouble with an update. Now my Itunes won't open. i see the instructions to uninstall Itunes. My concern is will I loose all my music by doing so?

I am havign trouble with an update. Now my Itunes will not open. I see the instructions on how to uninstall and reinstall Itunes. will I loose my music as a result fo uninstalling Itunes?

You music is safe. You should backup the library anyway.
See Troubleshooting issues with iTunes for Windows updates.
tt2

Having trouble with installing updates

Hello,
I am having trouble installing updates. I checked the windowsupdate.log file and I see:
2015-03-13
11:52:43:075       956
680         Agent
* Criteria = "(DeploymentAction=* AND Type='Software') OR (DeploymentAction=* AND Type='Driver')"
In reading others' posts, I noticed in their logs contain "DeploymentAction=Install" .. could this potentially be the issue why it will not install the update?   If so, where does this get set at so I can modify it? I looked around
but was not able to find this setting.
Thanks for the help!

Hello,
Here is what I see in the logs. Can you please take a look and see if anything stands out? There are a lot of errors/failures/warnings in the
WindowsUpdate.log. Please look at the last 4 lines of this log listed below -- looks like it is looking for approval or "WARNING: There are no approved updates to install". Where is this coming from? Is this
why the updates do not get installed?    Thanks for any help in reviewing these logs. Thanks.
<looks good>Scanagent.log = No errors/fail/warnings
<![LOG[ScanJob({70E7DB5B-44CF-4BC0-B73F-B89A9AB557BF}): CScanJob::OnScanComplete - Scan completed successfully, ScanType=1]LOG]!><time="23:48:18.177+300" date="03-02-2015" component="ScanAgent"
context="" type="1" thread="2876" file="utils.cpp:477">
WUAHandler.log =
<![LOG[Unable to read existing resultant WUA policy. Error = 0x80070002.]LOG]!><time="05:57:24.588+300" date="02-26-2015" component="WUAHandler" context="" type="2"
thread="4148" file="sourcemanager.cpp:920">
<![LOG[Search Criteria is (DeploymentAction=* AND Type='Software') OR (DeploymentAction=* AND Type='Driver')]LOG]!><time="02:26:17.774+240" date="03-11-2015" component="WUAHandler"
context="" type="1" thread="4240" file="cwuahandler.cpp:2916">
<![LOG[Async searching of updates using WUAgent started.]LOG]!><time="02:26:17.774+240" date="03-11-2015" component="WUAHandler" context="" type="1" thread="4240"
file="cwuahandler.cpp:579">
<![LOG[Async searching completed.]LOG]!><time="02:26:24.339+240" date="03-11-2015" component="WUAHandler" context="" type="1" thread="4048" file="cwuahandler.cpp:2068">
<![LOG[Successfully completed scan.]LOG]!><time="02:26:25.651+240" date="03-11-2015" component="WUAHandler" context="" type="1" thread="4240" file="cwuahandler.cpp:3557">
-------------------------------------------------------------------------------------------------------------------------WindowsUpdate.log
= A lot of errors here --
2015-03-11
05:55:59:437       956
1194       AU
WARNING: Failed to get Wu Exemption info from NLM, assuming not exempt, error = 0x80240037
2015-03-11
05:55:59:437       956
1194       AU
WARNING: Failed to get Network Cost info from NLM, assuming network is NOT metered, error = 0x80240037
2015-03-11
05:57:22:655       956
144c       EP
FATAL: EP: Failed to obtain element node, error = 0x80245002
2015-03-11
05:57:22:780       956
144c       EP
FATAL: Failed to obtain plugin interfaces using CLSID 7D5F3CBA-03DB-4BE5-B4B3-6DBED19A6833, error = 0x8024000E
2015-03-11
05:57:22:821       956
144c       Agent
WARNING: WU client failed Searching for update with error 0x8024000e
2015-03-11
05:55:59:296       956
1194       Agent
WARNING: SleepStudyTracker: Machine is non-AOAC. Sleep study tracker disabled.
2015-03-11
05:55:59:358       956
1194       Misc
WARNING: Network Cost is assumed to be not supported as something failed with trying to get handles to wcmapi.dll
2015-03-11
05:57:22:749       956
144c       Agent
WARNING: Failed to obtain the authorization cab URL for service 855e8a7c-ecb4-4ca3-b045-1dfa50104289, hr=0
2015-03-11
05:57:22:811       956
144c       PT
WARNING: PTError: 0x8024000e
2015-03-11
05:57:22:811       956
144c       PT
WARNING: Initialization failed for Protocol Talker Context: 0x8024000e
2015-03-11
05:57:22:811       956
144c       Agent
* WARNING: Exit code = 0x8024000E
2015-03-11
06:21:56:594       968
e8c         Report
WARNING: CSerializationHelper:: InitSerialize failed : 0x80070002
2015-03-16
04:14:17:850       968
1660       EP
FATAL: Failed to obtain 9482F4B4-E343-43B6-B170-9A65BC822C77 redir SecondaryServiceAuth URL, error = 0x80245002
2015-03-16
04:14:17:850       968
1660       Agent
WARNING: Failed to obtain the authorization cab URL for service 855e8a7c-ecb4-4ca3-b045-1dfa50104289, hr=0
2015-03-11
05:57:23:321       956
17f8       Report
REPORT EVENT: {D462FFC9-CF2C-4EB8-91DC-4EB946A903A1}
2015-03-11 05:57:22:811-0400     1
148 [AGENT_DETECTION_FAILED]
101         {00000000-0000-0000-0000-000000000000}
0
8024000e
AutomaticUpdates
Failure Software Synchronization
Windows Update Client failed to detect with error 0x8024000e.
<as seen earlier in the logs>2015-03-11
02:26:24:027       956
1274       Report
REPORT EVENT: {F5A3CD05-8B66-4806-BAF7-48AD2E8012E8}
2015-03-11 02:26:24:027-0400     1
147 [AGENT_DETECTION_FINISHED]
101         {00000000-0000-0000-0000-000000000000}
0
0
CcmExec
Success
Software Synchronization
Windows Update Client successfully detected 40 updates.
2015-03-18
06:40:25:397       968
5fc          AU
## START ## AU: Install updates
2015-03-18
06:40:25:397       968
5fc          AU
2015-03-18
06:40:25:397       968
5fc          AU
# Initiating scheduled install
2015-03-18
06:40:25:428       968
5fc          AU
WARNING: There are no approved updates to install

To All IPod Users having Trouble with Live Updating playlists.

I thought I should share this with other IPod users as there is quite a bit of discussion on the net about it.
After 3 days trying to get "Smart Playlists"to live update on my IPod touch, reading, researching and reading more, I finally got my Ipod playlist to live update.
I've discovered that certain rules break live updating.
OK it is only a basic set of rules, but it is working.
The 1st thing I did was group all my songs using the "Composer" field. Do not use sorting, it breaks live updating.
example: All songs were composed by Music, all Soundtracks were composed by Soundtrack. And so on. I did this in ITunes using "Get Info".
I placed two rules in my playlist:
Composer is Music
Last Played is not in the last 6 months.
I ticked "Live Update"
Do not use Limit to as this breaks Live Updating as well.
If your list is in a different order on your IPod then in ITunes just select any other column in ITunes other than the numbered column, e.g. Name. Your list should match now in both ITunes and your IPod.
Just use shuffle within the playlist to mix things up.
Once played your track should drop off your playlist.
Hope this helps.

I live by my Smart playlist to sort out all my TV shows and Video Podcast but it suddenly stopped updating after I paid $25 for the iTunes Match service.
It stopped in iTunes. I don't worry to much about my iPhones because I plug them in every day and it will update iTunes.
If iTunes doesn't work the apple TV, iPads and iPhones don't work.
Do I need to cancel the iTunes Match service?
Please someone find a fix.

IM HAVING TROUBLE WITH THE UPDATE! I UPDATED MY PHONE 3G. NOW MY SCREEN IS LOCKED WITH A PICTURE OF THE USB CABLE POINTING TO THE ITUNES SYMBOL

i

SCREEN IS LOCKED WITH A PICTURE OF THE USB CABLE POINTING TO THE ITUNES SYMBOL
You need to put the device in recovery mode...
iPhone and iPod touch: Unable to update or restore

Having trouble with downloading updates for Firefox 4

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See "Firefox connection settings" in [[Server not found]]
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HT1222 Anyone having trouble with this update? My open / save dialogs stopped working after this update...

Affected applications seem to be Rosetta ones...
HT1222: Apple security updates

Security Update 2012-001 Bricks Rosetta programs
Restore method.
#1 Backup your personal data off the machine.
Backup files off the computer (not TimeMachine) and disconnect. If you don't have a external drive, get one and connect to the USB port and simply drag and drop copy your User folder to the external drive, it will copy all your files. But installed programs are more complicated and best left to reinstalling via original sources.
#2 Try Restoring from a TimeMachine or option bootable clone
If you have TimeMachine drive, or a hold the option key bootable clone use that to erase and restore from.
Note: A TM restore can take a awfully long time, a clone restore takes under 2 hours in most cases.
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If no TM or bootable clone then:
Get out your 10.6 install disk and make sure it's clean and polished (very soft cloth and a bit of rubbing alcohol, no scratches) If your disk is borked, you'll have to order a new one from Apple with your serial number.
Hold c boot off the 10.6 disk (wired keyboard, internal optical drive), use Disk Utility to >Repair Disk and Permissions (do not format or erase!!), Quit DU and simply re-install 10.6.
Note: If Disk Repair gives a error that is not repaired, then you have to consider erasing the drive (with Zeros) and try reinstalling 10.6 fresh or replacing the drive.
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Reboot and log in, update to 10.6.8 via Software Update, but EXCLUDE THE Security Update 2012-001.
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When you reboot, make sure to reinstall any programs that require kext files installed into OS X, you'll know, they won't work when you launch them or hang for some reason.
If you get gray screen at any time when booting (possible it might occur when you reinstall old programs), hold the shift key down while booting (Safe Mode, disables kext files) and update your installed third party software so it's compatible with 10.6.8.
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Learn how to clone here
http://www.bombich.com/get_ready_for_lion.html
TM help here
http://pondini.org/OSX/Home.html
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Learn how to make copies of your 10.6 disks here
http://www.walterjessen.com/make-a-bootable-backup-snow-leopard-install-disc/
Learn how to make a bootable SL USB
http://www.maciverse.com/install-os-x-snow-leopard-from-usb-flash-drive.html
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Learn which programs ARE NOT compatible with Lion
http://roaringapps.com/apps:table
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The above methods I outline are Apple approved restore methods + based upon experience here and not a quick fix, but are sure to work as Apple recommends such steps themselves.
https://support.apple.com/kb/TS2570
If at any time you feel this is beyond your capability, please seek local professional assistance before you lose your data.
Please maintain at least a TM drive, just hook up a external drive and TM will ask you to make a backup
If your a bit more skilled, a option bootable clone is much superior than TM drive.
Good luck
<Edited by Host>

I am having trouble with windows installer, it will not let me up date my I tunes, it appears to be using xp and I have vista do you have a solution

My windows installer will not let me upgrade I tunes

Clear the cache and the cookies from sites that cause problems.
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"Remove Cookies" from sites causing problems:
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Having trouble with software update today for ipod touch

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I get an error that the unit is in recovery mode and needs to be restored, but that operation never completes either....runs indefinitely and never completes. Looking online, I found a method to reset the touch by holding down both buttons, but that doesn't help either. I never get the normal touch interface just the picture onscreen to reconnect it to itunes.
During the restore process, I get the apple logo and the little circle motion that turns (like an hourglass, but not that shape) but nothing ever happens beyond that.

Try:
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Apple Retail Store - Genius Bar

Anyone having trouble with Flash updater 11.4?

I received a message in Safari that my Flash was out-of-date and downloaded the new version (v 11.4.something) on my Mac Pro.
I have no programs running but the installer freezes at 95%. I am not able to quit the installer or restart or shut down. Only a "hard" reset works (holding the power button for a number of seconds).
Running the installer again produces the same result.
Any ideas what's going on here?
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I have plenty if space on my hard drive for the partition.
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Hi,
ok then. At least that rules out that my eyes gone bad
How is your internal harddisk organized ?
Do you have one single OSX volume on it, or is it partitioned ?
The mentioned 'Disk 1' and 'Disk 2' are irritating me, do you have any external harddisks connected and running ?
If so, disconnect them all and every other external device except mouse and keyboard when installing Vista.
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A simple search would have answered such a silly question.

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