Having troubles with extension manager and new add-on

Hi,
bought a new add-on (never done that before, so it's new to me).
Extension manager CS6 will not load the add-on.
I checked both manager and add-on, both CS6, so it should work.
Updated the manager this morning, which helped a bit, as it is now loading
80%, asking me to accept the disclaimer.
When I do, I get "unexpected error while trying to install".
Then it's loading and installing again. When it's finished there is no new add-on (extension) loaded or to be seen.
Could you help me with this problem, please?
Thanks a lot in advance!
Anne

Hi Anne, what is the add-on called? What build of Extension Manager do you have installed? Are you on Windows or Mac?

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