Having Troubles With Restoring Refurbished iPhone 4.

I have just received a refurbished phone as my iPhone 4 went for a swim. Now I am trying to restore my phone through iTunes, and after three tries its still saying my phone needs to be restored. My contacts have transfered but none of my apps will and it doesnt give me any sync button or anything. After I go through the whole restore process, iTunes says yet again "This computer has previously been synced with an iPhone or another iOS device." Then gives me an option to either set it up as a new phone, or restore from back up. What am I doing wrong?

Anyone have any ideas what I could do?

Similar Messages

  • HT1414 hi everyone , having trouble with restoring my iphone, i did follow the step untul extracting the update software but when the iphone start to restoring my iPhone always turn off and it say Error 21 on my PC monitor ...please help me icannot get my

    hi everyone , having trouble with restoring my iphone, i did follow the step untul extracting the update software but when the iphone start to restoring my iPhone always turn off and it say Error 21 on my PC monitor ...please help me i cannot get my iPhone turn on

    Error 20, 21, 23, 26, 28, 29, 34, 36, 37, 40
    These errors typically occur when security software interferes with the restore and update process. FollowTroubleshooting security software issues to resolve this issue. In rare cases, these errors may be a hardware issue. If the errors persist on another computer, the device may need service.

  • Switched from a PC to a MBP, having trouble with iTunes syncing iPhones, iPods. Devices are still linked to the PC ?

    Switched from a PC to a MBP, having trouble with iTunes syncing iPhones, iPods. Devices are still linked to the PC. How do I undo the PC link without a restore / reformat?

    Post in the iTunes forum:
    https://discussions.apple.com/community/itunes
    Read:
    http://www.apple.com/support/switch101/
    http://www.macworld.com/article/1153952/superguide_switchingtoamac.html

  • I'm having trouble with my new iPhone.it seems it likes to turn it self off for no reason at all.i would like to know is this a hardware or software problem or just a iPhone problem i don't know.

    I'm having trouble with my new iPhone.it seems it likes to turn it self off for no reason at all.i would like to know is this a hardware or software problem or just a iPhone problem i don't know.

    basic troubleshooting steps from the User Guide are restart, reset, restore from backup, restore as new.
    Have ANY of these been tried?

  • I am having trouble with my disabled iphon

    I am having trouble with my disabled iphone PLEASE HELP

    What problem are you having with it ?
    There are instructions on this page for how to reset a disabled device by connecting it to your computer's iTues : http://support.apple.com/kb/HT1212 - you can then restore/resync your content to it

  • I'm having problems with restoring my iphone 4. when i try to restore

    i'm having problems with restoring my iphone 4. when i try to restore

    unfortunately there are tons of people with this issue but Apple has not given any answers for us to fix this issue yet. I wish they would allocate more people to solving these problems when they roll out new versions of itunes along with new hardware.

  • I am having trouble with syncing my iPhone to another computer and I can't change the settings on the other computer to 'manually manage.....' because the computer is not working!

    I am having trouble with syncing my iPhone to another computer because the computer that my iPhone is currently synced with is not working

    You can sync/manually mange iphone with one and only one computer.  If you sync/manually mange to anther, then it will erase the current content and replace with content from the new computer.
    What "trouble" are you having?

  • Having trouble with the "SIMYO" iPhone 4 internet configuration.. Anybody could help me?

    I am having trouble with the "SIMYO" iPhone 4 internet configuration.. I've been trying to do the configuration 10-15 times now and still, it doesn't work. Anybody could help me please!!

    I don't see SIMYO anywhere on the list of supported carriers: http://support.apple.com/kb/ht1937
    Unless you're talking about a carrier on this list, you're going to have to work it out with them. It's possible their network is just not compatible. They are definitely not a supported carrier.

  • Having problems with restoring my iphone 4 to iphone 4s

    Hi everyone, I have been having a nightmare with backup and restoring my from my iphone 4 to iphone 4s since Friday night.
    Naturally, I got home with my new Iphone 4s and wanted to get it up and running with my current contacts, sms and notes (and apss, etc) off my iphone 4. 
    I upgraded itunes to 10.5 plugged in my iphone 4 and did a backup and sync to my PC.
    Once this completed, I plugged in my iphone 4s and did a restore from a previous backup and selected the iphone 4 recent backup.
    This went through the usual process for 30 mins to an hour and then errored out, saying that it cannot complete the restore because....wait for it...the backup maybe corrupt or I am restoring to an incompatible device, something along those lines.  I have tried various things and various backups and restoring the iphone back to factory settings.  I think on the most recent back up, I got the backup error (-50) which I have naturally gone through all the Apple forums and looked at the resolves for that but it says it is USB and timeout related, but it is not that as I have manged to restore from a backup from April this year and that works perfect.
    I know what you are thinking, why not plug your iphone 4 back in and do another back up and then try and do a restore again to the iphone 4s.  I would if I could but icloud has turned out to be my enemy in this case.  When I was at work and I got my new iphone 4s, I set it up at work as a new phone to see how Siri works and the icloud.  Obviously, it asks you to sign in with an apple account before you can go any further into using the phone for the first time. I did this and eventually got the phone on to look at the features.  The phone had the new ios5 and I played around with it for a bit.  Now when I got home and did the backup of the iphone 4, I connect and disconnect different phones and itunes likes to sync your phone as soon as I plug it in.  Now with the combination of icloud backing up the new iphone 4s which is blank and then the new itunes has icloud funtionality, when I replugged the iphone 4 in, it synced with icloud and gave me the new iphone 4s settings which are blank!!!!  I then had a blank iphone 4 and a blank iphone 4s, by blank I mean no contacts, sms, notes, etc and everytime I try to do a restore it give me the above errors.
    I have since set itunes to back up to the PC, turned off icloud and played around with different restores,  It is now Sunday and I have not got my phone back to its more recent settings (Been on it for 3 days!!)
    I was wondering if anyone knows what file my contacts, sms, notes is stored in and can I import just that file into my new iphone?  As for apps, music, etc, I can always sync them up afterwards using itunes.  My main concern is my contacts, sms and notes; email accounts would be useful to restore aswell as I had about 8-10 email accounts in there too (work, personal, domains I own, in case you're wondering).
    I have worked in IT for many years and have put all my skills to the test but nothing gets my recent files back.  Is there anyone who knows a bit about the programming side of iphone backup files, although any suggestions would be greatly appreciated.
    For now I will probably revert back to an April backup until someone can help.
    Many thank in advance.

    unfortunately there are tons of people with this issue but Apple has not given any answers for us to fix this issue yet. I wish they would allocate more people to solving these problems when they roll out new versions of itunes along with new hardware.

  • Having trouble with synching (iTunes/iPhone) & Security software

    I use ZoneAlarm Security Suite on my PC.  Ihave been using iTunes/iPhone successfully for a couple of years with this software, but after the most recent iPhone o/s upgrade I get communications errors that prohibit my iPhone from syching properly.  It often comes up saying that I need to restore my iPhone.
    Any suggestions on firewall settings that may be causing these issues?

    Find a new friend. If you don't have access to the last computer your phone synced with, you will have to force your phone into recovery mode & restore it as a new device to remove the passcode. All data on your phone will be lost:
    Turn the phone off using the Sleep/Wake button, then the slide to power off. If you are unable to do that, press and hold the Sleep/Wake and Home buttons at the same time. When your phone turns off, release the Sleep/Wake and Home buttons. Then, leave the USB cable connected to your computer, but NOT your phone, iTunes running, press & hold the home button while connecting the USB cable to your dock connector, continue holding the home button until you see “Connect to iTunes” on the screen. You may now release the home button. iTunes should now display that it has detected your phone in recovery mode, if not quit and reopen iTunes. If you still don’t see the recovery message repeat these steps again. iTunes will give you the option to restore from a backup or set up as new. In your case, you will only be able to restore as new.

  • TS3694 Having issues with restoring my iPhone 4, error mssg 9006?

    I am attempting to restore my iPhone 4 to unlock!
    Having difficulty, error mssg 9006!

    Error 9006 is often related to third party security software:
    Error 2, 4 (or -4), 6, 40, 1000, 9006
    Follow Troubleshooting security software. Often, uninstalling third-party security software will resolve these errors.
    There may be third-party software that modifies your default packet size in Windows by inserting a TcpWindowSize entry into your registry. Your default packet size being set incorrectly can cause these errors. Contact the manufacturer of the software that installed the packet size modification for assistance or follow this article by Microsoft: How to reset Internet Protocol (TCP/IP).
    Verify that access to ports 80 and 443 are allowed on your network.
    Verify that communication to albert.apple.com or photos.apple.com is not blocked by a firewall, or other Internet security setting.
    Discard the .ipsw file, open iTunes and attempt to download the update again. See the steps underAdvanced Steps > Rename, move, or delete the iOS software file (.ipsw) below for file locations.
    Restore your device while connected to a different network.
    Restore using a different computer.
    This comes from the article you referenced above (TS3694).

  • HT201210 Having problems with restoring my iphone 3g can anyone help?

    When I am trying to restore my iPhone 3g iTunes first states that an iphone has been detected in 'recovery mode' so I click ok, then it starts restoring the iPhone and before it is complete a pop-up box comes up and says unknown error (1015)
    Can anybody help??

    That error almost always indicates your phone was jailbroken.
    If that's the case, you can't get help here. Try google or the hacking community.
    If you are absolutely positive that your phone was not jailbroken or hacked, and that you are not attempting to downgrade iOS, then you have a hardware failure.

  • I am having trouble with syncing my iPhone 5 to my iTunes on my macbook

    I have been trying to sync my iphone 5 with my macbook but itunes keeps saying 'error (-54)'. I downloaded new albums and they will not sync onto my iphone, and this has never been a problem in the past. Also, on my itunes, when i click on 'Iphone' it shows some of the song titles faded out with a dotted circle beside them, indicating that they cannot be played. I have tried restarting my mac but it has not worked. Could anyone help me?

    Hello, katieokane1. 
    Thank you for visiting Apple Support Communities.
    This sounds like a possible permission issue with the iTunes Media Folder.  Follow the steps in the article below to make sure the permissions are set to read and write.  You can also navigate to ~/music/iTunes/iTunes Media and get info on to make sure permissions are set to read and write.
    Troubleshooting permissions issues in Mac OS X
    http://support.apple.com/kb/ht2963
    iTunes: Missing folder or incorrect permissions may prevent authorization
    http://support.apple.com/kb/ts1277
    Cheers,
    Jason H.

  • Having trouble with restoring factory settings

    attempting to restore my factory settings and erase my data transfered from my old Imac G5.......tried to complete this in disk utilities, but wont allow me to erase the disk..someone mentioned installing the OS X disk....however my computer came preinstalled and i dont see a disk in the box...

    All G5s came with install discs. Call AppleCare and request replacement discs. You can't repair/erase a disk's volume when booted with it.

  • Anybody having trouble with facebook on iphone 4?

    While on facebook, I am unable to scroll on friends walls, but...It will allow me to scroll on pages..Any ideas?

    Apple are working on it, many people have been having this probleme mainly on 4 an 4s. All you can do is wait for an upgrade, check this link for better battery lifehttp://www.apple.com/batteries/iphone.html or pick up a mophie juice pack.

Maybe you are looking for