HBO GO and NBC sports

After prompting me for MYVERIZON username and password, both HBO GO and NBC Sports are telling me I'm not subscribed to FIOS TV.

You should call in / chat with tech support so they can look at your account and see if something is missing. Good luck!

Similar Messages

  • NBC Sports Extra Live fails

    Hello,
    I am subscribed to FIOS with TV programming plan that should enable me to watch NBC Sports Live Extra online. Last time I did it was last year. Worked OK.
    Today I attempted using it and got into an endless loop that looks like failure to recognize my login (I am doing this from home on FIOS Internet connection). There is no issue with my username/password as I can login to MyVerizon properly. Also, if I intentionally enter wrong username or password to NBC site it properly fails with proper error message. However, when I attempt to login with proper username and password, site just goes back to the login page and does not allow me to watch content, no error message.
    Checked NBC FAQ and all should be well (latest supported browser, Firefox and Flash version, confirmed finctional; cleared cookies and cache, restarted browser and PC; all cookie and other browser settings set as they require and all add-ons disabled).
    There is no support contact on NBC site and , anyway I am paying for this feature to Verizon... What is the problem? How to solve it?

    Just posted about this for HBO.  I tried this for NBC SPORTS and hit the Problem UNLESS I FIRST SIGNED OUT of Verizon website.
    From my HBO post
    A bunch of things lead to problems loging into HBO GO and many other Online Channel sites.
    You must get HBO (or whatever channel you are trying to use) from Verizon
    At least the first time you may first have to sign out of the Verizon site.  It gets confused easily.
    You must allow third party cookies
    You must be running Flash, Flash must be allowed to store info for third parties.
    You must not have your Browser options set to delete Information when exiting Browser.  Flash takes this as deleting information when exiting a site.
    The general way it works is for you to go to HBO GO site.  Ask to look at something and it switches in a FRAME pointing to VERIZON and you signin. Verizon stores some information in flash and returns. That information must still be there so that HBO accepts you as authorized

  • IPad won't open comments function of NBC sports talk.

    Why won't the IPad open the comments or the make a comment section of the app NBC sports talk? It began after os6 installation.

    My iPad started doing that same problem in many apps (Mail, Safari, etc -- can't remember iPod or not).
    The Apple Genius bar person said that the OS was complaining about lack of available memory to run. He said this was nearly impossible since it was a freshly rebooted iPad and I hadn't gone into any other app before showing it to him.
    We ended up dong the hard reset, but setting it up as a NEW iPad in iTunes and NOT restoring from the old backups. I WAS able to copy over all my old apps, PDFs and songs by dragging them from the "App Store" under iTunes to the new iPad.
    What I am NOT going to do is restore the old image - since this is the second system with this problem, we're guessing that there was some glitch in the previous system OS on the iPad that was getting restored and causing the memory glitch.
    In my case it's only been since Friday night, so if this keeps working well until next week I may be in the clear.
    I'll try to keep you posted.
    Try doing the full restart but don't restore from a previous backup, just make it a new iPad and drag-and-drop the apps onto the new iPad.
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  • NBC Sports channel -Flyers Devils listed but not shown!!!!

    I'm in the Philadelphia market and last night I went to watch the Flyers Devils game listed on channel 590 NBC Sports and was dissapointed to see MMA boxing.  Was the game blacked out for some reason? I called Verizon support and was on hold for an hour and gave up. Very frustrating!! Any info would be appreciated
    Solved!
    Go to Solution.

    spacekowboy wrote:
    I thought I got Comcast Sportsnet. I know I've watched Phliies game on it.
    The game you wanted to watch was on TCN (The Comcast Network) NOT Comcast Sportsnet - Comcast uses this as an "overflow" channel when 2 Philly teams are playing at the same time.  TCN is an SD only channel on FiOS so I never watch games on it.
    If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer as Accepted Solution so others can see the solution to the problem.

  • NBC Sports Extra Time?

    When will the NBC Sports Extra Time channel be available? We would like to have more options for seeing English Premier league games. We already know about the Live Extra app and do sometimes use that but we've been waiting for this extra channel and still nothing. 

    I don't get it. So many other systems carry extra time. Given the time of day, there must be lots of unused space that FiOS could use for this. For example, the MLS channels. We should have had this a long time ago.

  • NBC Sports App disappeared

    ATV 3. Had the app since it was released no problems, worked fine. Went to change the Apple TV menu seeing for it from ask to show and the app disappeared. Reboot or power reset did not bring it back.
    Still working fine on my Roku stick. 

    Hey everyone, stop resetting and other troubleshooting steps. It's a waste of your time. I spent over an hour on the phone with the Apple techs. In the end a manager admitted that the same thing with HBOGo happened here. NBC Sports was released, we all rushed to activate, and we crashed things. So now they are doing a structured roll out where customers will get it at random times in order to prevent another crash. That's why most of the older AppleTv's already have it back (less users). Just sit around and wait. I know it *****. I'm ****** off too. But it will come back. In the meantime, I'll just be happy I have a Roku too..

  • Nbc sports live extra not playing video

    I just bought a new macbook pro in Jan 2014, and it has all the requirements that are requested by nbc sports live extra website but the video doesn't play...is anyone else having this issue?  I reached out to nbc but was hoping someone on hear would be more responsive.
    thanks

    I haven't seen it on my Apple TV yet. I restarted the Apple TV so many times and even reset it to factory settings... but still it is not showing up...

  • NBC Sports Live Extra Error

    I recently acquired a Nexus 7 and downloaded the NBC Sports Live Extra Android app to watch soccer games. After inputing my Fios credentials I was able to watch replay content, but live events generate a "User Not Authorized Error" after trying to authenticate. I changed my password and uninstalled/reinstalled the app, but the error persists. I am able to watch live games on the computer and on my old iPad, so I am certain my account is authorized. Thoughts/suggestions?

    Essentially this app is crap.
    The last time I was able to stream any EPL games consistently was last August when I first switched to verizon. For the past 3-4 months it just give that stupid user not authorised error no matter if I am on home wifi or outside.
    Somehow I was able to catch the Manchester United game vs. Norwich yesterday (a miracle) but it stopped working again today.
    Verizon Customer Service Has Been helpful and patient but nothing has been fixed.
    Don't hold your breath on this one.

  • Content not authorized on NBC Sports

    I'm using the NBC Extra app on my Windows smartphone to watch sports, and for the past month or so it's been fine. 
    This weekend however I've tried to watch the Barclays Premier League and on every game I've gotten the following message:
    "you are not authorized to watch this content.  Check with your provider for more information"
    No other content is affected, (I can get NHL etc) and my programming package has all the channels.   If I watch the same game on the website, which uses the same Fios login to authorize, it works fine.
    So to sum up, I only have a problem with Premier League, and just on the NBC Extra Windows phone APP.   No problem on the website for this programming, and no other problems on the app.
    I've not been able to find a way to contact Fios about this via email or chat.   Will try calling when I get a chance but I figure I'm not the only one having this.   
    Seems to be some sort of problem with the authorization for this category of content not getting cleared to the app.

    I have been unable to watch any NBC Sports Netweork programming on this app eventhough I have the Prime HD package which includes NBC Sports Network. This happens with a Windows or Android phone. I think there is an authorization problem between Verizon and the app. I have tried deleting and re-installaing with same result.

  • NBC Sports Live Extra app (Apple TV) not showing live play

    Sunday 3rd May 7am to 9.30am - tying to watch WGC Cadillac golf event at San Francisco using NBC Sports Live Extra application on the Apple TV, but live coverage does not show (replay videos work fine - just not live).  I was able to view live coverage of same event yesterday using same setup.  Live coverage does work in Safari on same internet connection using xfinitytv.comcast.net, so something is broken with the NBC Sports Live Extra application.

    I haven't seen it on my Apple TV yet. I restarted the Apple TV so many times and even reset it to factory settings... but still it is not showing up...

  • NBC Sports Live Extra app requires Golf Extra?

    Hi there,
    I'm trying to use my iPad to access NBC Sports' coverage of English Premier League soccer, and I have Verizon (and can access this content on my computer).  The app, when I try to log in through Verizon, says I need to subscribe to Golf Extra.  This can't be accurate.  Emails to NBC support have gone unanswered.  I have tried restarting and reinstalling the app.  

    I can view NBC sports extra (premier league games) on a PC, but not on my iphone or android app.  Every time i try to log on through the apps it says I need to be subscribed to the golf channel to watch golf (higher packages than Prime HD to which I'm subscribed).  So, I touch the game i want to watch, it asks me to log in, then says because i'm not subscribed to a higher package that has golf, i can't use the app to watch soccer.
    Is that the way this is intended to work?  I don't want to watch golf, and my understanding is that you can stream through NBC Sports Live extra if you subscribe to NBC sports, which I do.  Did Verizon split the baby on this one, essentially forcing you to subscribe to a package with golf to get what you should already be entitled to?  Is this just an app problem that will clear itself up?
    Anyone else seeing this issue?

  • Can't watch NBC sports live extra

    I am watching NBC sports right now. ManU vs Stoke and saw the advertisement about nbc sports live extra and it's ability to let you watch live on ur iPad. I downloaded the app and got his msg:
    To watch videos, you will need to subscribe to FiOS TV with NBCSPORTS
    How is that so when I am watching it on the TV at this moment?

    I found out what to do. Verizon Live Chat's agent told me to uninstall and reinstall the NBC Sports Live Extra app on my iPad. I did that. When I did, I found that it still remembered that Verizon FiOS is my TV provider, so I didn't have to sign back in. And live feeds now work!

  • Yahoo is my home page and News, Sports, Business links now shows a few sentences after each main URL link. How do I put it back to show just the URL links?

    Yahoo is my home page and News, Sports, Business categories/links changed and now shows a few sentences after each main URL link/topic. How do I put it back to show just the URL links/topics without having to scroll down and down the page. All the extra sentences after the links causes too much scrolling to view the topics.

    Those steps did not solve my problem. Here is an example of what I see although it's not exact copy/paste. All I want to see are the links but I get all the verbiage after the links
    Firefox 17.0.1 version
    ''' '''Ask Stacy: How Can I Rebuild My Credit?''''''
    Here’s a question familiar to millions of Americans… Stacy, My wife and I recently filed for bankruptcy due to high medical bills we were unable to pay. We purposefully didn’t add our Wells Fargo credit ...
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    '''Analysis: High stakes for Cuba in Chavez's cancer battle'''
    HAVANA (Reuters) - As Venezuelan President Hugo Chavez recovers in Havana from his fourth cancer operation, Cubans face renewed worries about their economic future if the country's top ally dies or has to step down from office. Cuba has staked its economic well-being on the success - and generosity…
    41 mins agoReuters
    [$$] Playing FICC or Treat With Bank Investors
    '''Playing FICC or Treat With Bank Investors'''
    The Wall Street Journal
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    '''Cybergeddon
    A digital crime thriller from Anthony E. Zuicker, the creator of CSI. Only on Yahoo!
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    '''Molten gold signals mining's return to Calif.'s Mother Lode'''
    '''Century-old fight for Budweiser name hits new snag'''
    '''NRA goes silent after Connecticut school shooting'''
    '''.Authorities: Kansas man who killed 2 cops dies'''

  • I downloaded the app hbo go and does not have volume

    Downloaded the app hbo go and does not have volume.  Is that normal?

    Open the file in QuickTime Player and then open the Movie Inspector window.
    What does it say about your file?

  • Why no NBC Sports Extra?

    I was assured, before signing up, that these channels are carried.  When I looked for them today, the first day of the new EPL Soccer season, I find that I was lied to.  If every other carrier provides these free channels, why doesn't FiOS?  I know others have complained about this since this time last year (wish I'd known that before signing up).
    So what can I do to get FiOS to get with the program?

    I think the OP is referring to Premier League Extra time channels which currently are not available on FIOS. However it seems they are coming soon according to this story.
    http://www.multichannel.com/news/content/nbc-sport​s-group-set-premier-league-kickoff/383214

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