HBR rule not appearing in Planning application after has been created.

Hello All,
I am having an issue with HBR rule with Planning application. I´ve created a new rule and after set its location and access privileges when I log into Planning, the rule does not appear.
Someone could help on that ?
Thanks,
Alvaro

Are the Database server and applications server in different time zones?
When the database server and web application server are in different time zones, the HBRCacheEvents will be deleted the moment entries (new change events) are written to it. Planning also has a HBR engine that keeps polling HBRCacheEvents table for new events and delete old events to update the cache on the fly.
A Planning Web service restart will force the cache to be refreshed and thus the changes to be visible after this restart.
To solve this, you will need to either move one of the servers to be in same timezone as the other, or to anticipate the changes by scheduling restarts more frequently.
Refer: Planning Web Services Requires Restart to Show Changes to Business Rules or New Business Rules (Doc ID 1228673.1)
HTH-
Jasmine.

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