HD and DVD Drive failure

I was on my computer when it froze. I tried to reboot it but I had the screen with the question mark/finder folder. I put in my install CD but it wouldn't boot from the CD. I tried to eject the CD: eject key, mouse button during startup, open firmware but none worked.
I held down option during start up but it would't recognize anything: HD, cd, or netboot.
it failed to boot in target disk mode. and it wouldnt boot from another computer into target disk mode or external HD.
I was able to hold down N and netboot from a Mac OSX server. While in netboot, i opened disk utility and it didn't detect the hard drive.
So, in conclusion I realized my dvd drive and HD are not recognized.
Do you think this might involve the logicboard or something else?
What would be the best route to get it up and running again?
Thanks,
Kasey

At least one recent poster had similar symptoms and discovered that a hard drive gone bad had caused it all:
http://discussions.apple.com/thread.jspa?threadID=1411109&tstart=50

Similar Messages

  • What's the Difference Between Logic Board Failure and Hard Drive Failure

    Hi!
    So I wanted to know the difference between a Logic Board Failure and Hard Drive Failure because a couple of days ago I tried starting my computer up and I was welcomed by the Apple chime and a grey screen. I have been researching and most people say its either the hard drive or the logic board. So I am curious to know what are the symptoms of both. Thanks a lot, in advance!

    The hard drive is where the OS resides, if it dies there is no OS loading, so you can't boot. If you hook up your external drive with your clone of the internal drive, boot up and hold down the option key, select your clone drive as the startup drive in boot manager that then appears, and the computer boots normally, then the computer is OK, it is just the internal drive that has gone south. You don't have a clone to boot from? Now you know why you should.
    You could try booting from the DVD that came with the computer, hold down the "D" key to run diagnostics and see what the results are. If you can't boot into the diagnostics then a trip to the Apple store is probably in order.
    Francine
    Francine
    Schwieder

  • My Macbook Pro has a black screen when running in Bootcamp Windows 7. Since I updated the mac side my windows side now starts up with completely black screen - no prompt, nothing, Cap keys still light up as does mouse and DVD drive seems to run.

    My Macbook Pro has a black screen when running in Bootcamp Windows 7. Since I updated the mac side my windows side now starts up with completely black screen - no prompt, nothing, Cap keys still light up as does mouse and DVD drive seems to run.
    Will not show up in safe mode, will not show when started from Windows 7 DVD.
    I suspect the Mac update wiped out my PC video drivers but can not think of a way to re-install?
    Can see the PC volume from Mac side with files.
    I've looked at all the online solutions so far and have tried most of them without success. Please help!
    Specs:
    2009 Macbook Pro, 3.06 GHz Intel 2 core, Max 10.6.8.
      Model Name:          MacBook Pro
      Model Identifier:          MacBookPro5,2
      Processor Name:          Intel Core 2 Duo
      Processor Speed:          3.06 GHz
      Number Of Processors:          1
      Total Number Of Cores:          2
      L2 Cache:          6 MB
      Memory:          4 GB
      Bus Speed:          1.07 GHz
      Boot ROM Version:          MBP52.008E.B05
      SMC Version (system):          1.42f4
      Serial Number (system):          7302300GANE
      Hardware UUID:          B2D4B4B4-CD92-5C7A-BDC2-527D30DD8DF3
      Sudden Motion Sensor:
      State:          Enabled

    EDIT: RESOLVED
    For anyone else who finds their way here like I did, this link did it for me: https://forums.geforce.com/default/topic/527599/windows-8-issues-solved-please-r ead-if-you-39-re-having-black-screen-and-or-flickering-/
    Specifically, the posts by Dunsany and valkyr did the trick.  I booted in safe mode, uninstalled and deleted the Nvidia driver, disabled automatic driver installation, and restarted normally.  I then manually downloaded and installed the previous Nvidia driver for my graphics card (which at the time of this writing was 335.23, rather than the latest which was 337.88), and everything is now bueno!
    Two hiccoughs along the way: First, when I tried to uninstall the Nvidia driver the first time, when I restarted I got the login screen (which was a good sign), but it quickly went black again.  I powered down, restarted in safe mode again, and repeated the uninstallation process, and it worked the second time.  Second, when I started the manual install of the 335.23 driver, the computer played a sound similar to the one for disconnecting a USB device, and the screen went black.  I'd seen a lot about trying to increase the brightness (though it hadn't worked up to this point; but if you haven't tried it yet, might as well); I tried it, and it worked! So far I'm back up and running. [/fingers crossed]
    Hope this helps someone else!

  • Legacy IDE Hard Drive and DVD Drive

    I wondered if anybody could send me in the right direction with this...
    I have got the A55M-E33 motherboard and try to connect my old hard-drive and DVD drive (both IDE) to the motherboard using IDE to SATA converters. The BIOS detects both drives, however I don't think I got the right BIOS settings to accommodate the way the drives should be addressed. Has somebody used this kind of setup and would kindly share their experience please?
    Thanks

    what doesn't work?
    also provide detailed system specifications, see >>Posting Guide<<

  • Secondary hard drive and dvd drive have the same location id's.

    Product Name: HP Pavilion dv7 Notebook PC (DV7t-7000)
    PRODUCT NUMBER: A5F92AV
    SERIAL NUMBER: [removed for privacy]
    My Secondary hard drive and dvd drive have the same location id's. The dvd drive can not write to any disk because of it. Had the dvd drive replaced and that did not help. Tried 3 different HDD and all the same outcome.
    Secondary hard drive and dvd drive have the same location id's. The dvd drive can not write to any disk because of it. Had the dvd drive replaced and that did not help. Tried 3 different HDD and all the same outcome.
    Please help,
    Thank you
    -Rick

    This is what chat support said... Its like talking to yourself sometimes!!
    [Wednesday, October 24, 2012 10:33 PM] -- Automatically generated message:
    Your support request has been submitted and is in queue. Please wait momentarily while the system connects you with the next available support specialist.
    [Wednesday, October 24, 2012 10:46 PM] -- Automatically generated message:
    You are now chatting with support specialist JOLLY R.
    [Wednesday, October 24, 2012 10:46 PM] -- JOLLY R says:
    Welcome to HP Total Care for Notebook and Desktop support. My name is Jolly. I will be your technical support specialist today. Please give me a few moments to review your issue description details.
    NOTE: For security reasons, PLEASE DO NOT send credit card information via chat.
    [Wednesday, October 24, 2012 10:46 PM] -- JOLLY R says:
    How are you doing today ?
    [Wednesday, October 24, 2012 10:46 PM] -- Rick Friedman says:
    Hi Jolly, I tried 3 different HDD's all of them were reformated and reimaged with the HP image from this laptop. When I try to populate the drive, it just closes the window. Same with the dvd drive. Other then no able to write to the dvd/cd drive, everything else is perfect. But that is not good enough...
    [Wednesday, October 24, 2012 10:46 PM] -- Rick Friedman says:
    Great, you?
    [Wednesday, October 24, 2012 10:46 PM] -- JOLLY R says:
    I am fine. Thank you for asking.
    [Wednesday, October 24, 2012 10:48 PM] -- JOLLY R says:
    Please let me know if the following details are correct for the notebook in question.
    PRODUCT NUMBER: A5F92AV
    SERIAL NUMBER: {Private Information Removed}
    EMAIL ADDRESS: {Private Information Removed}
    Am I correct?
    [Wednesday, October 24, 2012 10:48 PM] -- Rick Friedman says:
    Yes
    [Wednesday, October 24, 2012 10:48 PM] -- JOLLY R says:
    Thank You for confirming the details.
    [Wednesday, October 24, 2012 10:49 PM] -- JOLLY R says:
    Are you using the same notebook to chat with me which is in question?
    [Wednesday, October 24, 2012 10:49 PM] -- Rick Friedman says:
    Yes
    [Wednesday, October 24, 2012 10:51 PM] -- JOLLY R says:
    May I know since when you are facing the issue?
    [Wednesday, October 24, 2012 10:51 PM] -- Rick Friedman says:
    I few weeks ago now
    [Wednesday, October 24, 2012 10:52 PM] -- Rick Friedman says:
    HP swapped out the DVD drive and I swapped out the HDD's
    [Wednesday, October 24, 2012 10:53 PM] -- JOLLY R says:
    Please click on the start button and click on computer.
    [Wednesday, October 24, 2012 10:53 PM] -- Rick Friedman says:
    Reimaged, renamed, removed, rotated them to different bays.
    [Wednesday, October 24, 2012 10:53 PM] -- Rick Friedman says:
    ok
    [Wednesday, October 24, 2012 10:53 PM] -- Rick Friedman says:
    Open\
    [Wednesday, October 24, 2012 10:53 PM] -- JOLLY R says:
    Is the CD/DVD drive getting detected ?
    [Wednesday, October 24, 2012 10:54 PM] -- Rick Friedman says:
    Yes
    [Wednesday, October 24, 2012 10:54 PM] -- Rick Friedman says:
    Yes
    [Wednesday, October 24, 2012 10:55 PM] -- JOLLY R says:
    So you need te reseat the CD/DVD drive and the hard drive .
    [Wednesday, October 24, 2012 10:55 PM] -- Rick Friedman says:
    I did, over and over and over
    [Wednesday, October 24, 2012 10:55 PM] -- JOLLY R says:
    Okay
    [Wednesday, October 24, 2012 10:56 PM] -- Rick Friedman says:
    I have swapped out the dvd drive and hard drives
    [Wednesday, October 24, 2012 10:57 PM] -- JOLLY R says:
    Since you have already reseated the hard drive and CD/DVD drive, you need to send the notebook in for a bench repair.
    [Wednesday, October 24, 2012 10:57 PM] -- JOLLY R says:
    It will be a mail in repair service. I will send you a box along with packaging materials and a prepaid shipping label. Once you pack your notebook in the box you can drop it off at you nearest fedex drop box or you can schedule a pickup.
    [Wednesday, October 24, 2012 10:57 PM] -- JOLLY R says:
    Box would contain- packaging material, shipping instructions &amp; pre-paid shipping label.
    • Once you receive the box you need to put the notebook inside the box (without any accessories), call fed-ex- (1800-463-3339).
    • Fed-ex would come at your place pick it up and send it back to hp.
    • This service will cost you $0.00
    • Standard turn around time for service is 7-9 business days.
    You can check the status of your order by going to: www.hp.com/go/csostatus or by calling HP Customer Care at 1-800-hpinvent (1-800-474-6836).
    Your repair service has an estimated turn around time of 7 to 9 business days from when we receive your product at our repair center.
    [Wednesday, October 24, 2012 10:57 PM] -- JOLLY R says:
    In order to set up a service request please provide the following information:
    * Full Name:
    * Mailing Address (No P.O. Boxes):
    * Apartment/Building/Mailstop:
    * City:
    * State:
    * Zip/Postal Code:
    * E-Mail address
    * Phone Number (including area code):
    * Best time to call
    * Time zone of your region
    [Wednesday, October 24, 2012 10:57 PM] -- Rick Friedman says:
    Dont I have on-site?
    [Wednesday, October 24, 2012 10:58 PM] -- JOLLY R says:
    Let me check.
    [Wednesday, October 24, 2012 10:59 PM] -- Rick Friedman says:
    This laptop is my life, my livelyhood.
    [Wednesday, October 24, 2012 10:59 PM] -- Rick Friedman says:
    I can not be without iot...
    [Wednesday, October 24, 2012 11:00 PM] -- JOLLY R says:
    I do understand that .
    [Wednesday, October 24, 2012 11:02 PM] -- JOLLY R says:
    Yes, you do have onsite , but a technician can be sent to your place only if any part needs to be replaced .
    [Wednesday, October 24, 2012 11:02 PM] -- JOLLY R says:
    As the notebook needs to be repaired , you have to send it to the HP service center.
    [Wednesday, October 24, 2012 11:02 PM] -- Rick Friedman says:
    It is the motherboard
    [Wednesday, October 24, 2012 11:03 PM] -- Rick Friedman says:
    What is the difference between repair and replaced?
    [Wednesday, October 24, 2012 11:03 PM] -- JOLLY R says:
    It will be repaired and returned back to you .
    [Wednesday, October 24, 2012 11:04 PM] -- Rick Friedman says:
    But what is there to be repaired if your not replacing anything?
    [Wednesday, October 24, 2012 11:04 PM] -- JOLLY R says:
    If any hardware part needs to be replaced , a technician can be sent to your place .
    [Wednesday, October 24, 2012 11:04 PM] -- JOLLY R says:
    But since the notebook needs to be repaired ,you have to send it .
    [Wednesday, October 24, 2012 11:05 PM] -- Rick Friedman says:
    What is the difference between repaired and replacing something... So you mean that nothing will be repaired on my laptop?
    [Wednesday, October 24, 2012 11:06 PM] -- Rick Friedman says:
    This is NOT right
    [Wednesday, October 24, 2012 11:06 PM] -- JOLLY R says:
    I mentioned earlier that you need to send the notebook for repair.
    [Wednesday, October 24, 2012 11:06 PM] -- Rick Friedman says:
    I would like to talk to someone about this.
    [Wednesday, October 24, 2012 11:06 PM] -- JOLLY R says:
    It will be repaired and returned back to you .
    [Wednesday, October 24, 2012 11:07 PM] -- Rick Friedman says:
    What is the turn around time on this?
    [Wednesday, October 24, 2012 11:07 PM] -- JOLLY R says:
    It is 7 to 9 business days.
    [Wednesday, October 24, 2012 11:08 PM] -- Rick Friedman says:
    NO WAYYYY!
    [Wednesday, October 24, 2012 11:08 PM] -- JOLLY R says:
    If you want to talk to someone , you need to call our voice support in the direct number 1-800-474-68386 and refer to serviceticket number - {Private Information Removed}.
    [Wednesday, October 24, 2012 11:08 PM] -- Rick Friedman says:
    OK, thx
    [Wednesday, October 24, 2012 11:08 PM] -- JOLLY R says:
    We also have an expedite shipment, where the turn around time is 4 to 6 business days .
    [Wednesday, October 24, 2012 11:09 PM] -- JOLLY R says:
    Please take down the service ticket number {Private Information Removed} and SR ID {Private Information Removed} for future reference.
    [Wednesday, October 24, 2012 11:09 PM] -- JOLLY R says:
    You are welcome.
    [Wednesday, October 24, 2012 11:09 PM] -- JOLLY R says:
    Is there anything else apart from this I can help you with now ?
    [Wednesday, October 24, 2012 11:09 PM] -- Rick Friedman says:
    No
    [Wednesday, October 24, 2012 11:09 PM] -- JOLLY R says:
    Thank you

  • Compaq presario f750us sound and dvd drive issues

    i have a compaq presario f750us runnin windows 7 ultimate 32-bit  when i first turn on the machine the sound and dvd drive work correctly but after about a hour of it being on both devices stop working an they dont appear in device manager.

    Have you looked at your AutoPlay settings?
    what is autoplay: http://windows.microsoft.com/en-us/windows/change-autoplay-settings#1TC=windows-7
    FAQ tutorial: http://windows.microsoft.com/en-us/windows/autoplay-faq#1TC=windows-7
    I am a volunteer. I am not an HP employee.
    To say THANK YOU, press the "thumbs up symbol" to render a KUDO. Please click Accept as Solution, if your problem is solved. You can render both Solution and KUDO.
    The Law of Effect states that positive reinforcement increases the probability of a behavior being repeated. (B.F.Skinner). You toss me KUDO and/or Solution, and I perform better.
    (2) HP DV7t i7 3160QM 2.3Ghz 8GB
    HP m9200t E8400,Win7 Pro 32 bit. 4GB RAM, ASUS 550Ti 2GB, Rosewill 630W. 1T HD SATA 3Gb/s
    Custom Asus P8P67, I7-2600k, 16GB RAM, WIN7 Pro 64bit, EVGA GTX660 2GB, 750W OCZ, 1T HD SATA 6Gb/s
    Custom Asus P8Z77, I7-3770k, 16GB RAM, WIN7 Pro 64bit, EVGA GTX670 2GB, 750W OCZ, 1T HD SATA 6Gb/s
    Both Customs use Rosewill Blackhawk case.
    Printer -- HP OfficeJet Pro 8600 Plus

  • CD and DVD Drives no longer visible in "my computer"

    After loading the i-pod software, the CD and DVD drives are no longer visible in My Computer. They say they are present but not accessible.
    Can any one shed any light on this subject
    Thanks
    Nick

    My Father-In-Law is running into the same issue. He can use his nano fine, but he can't see his CD drive. He has discovered that if iTunes is open, then he can access the drive, but if iTunes isn't launched, the drive is not recognized.
    He already had an existing version of iTunes on his laptop (it's an HP btw), and his problems started after he used the install CD that came with the iPod.
    We are going to try and uninstall iTunes and then just download it off Apple's website to see if that corrects the problem.

  • Satellite p775-s5390 not work fan and harddisk and dvd driver

    hi my lap top toshiba
    model : satellite p775-s5390
    my problem when tarn on laptop not work fan and harddisk and dvd driver but laptop is work data  and after 2 minutes the laptop is turn off becouse the fan not work
    I hope to find a solution to this problem
    thanks

    If you can't solve your issue and no one in the community can help, contact support to speak with a tech support agent at (800) 457-7777.
    - Peter

  • CD-ROM and DVD drives recognised but not working after iTunes uninstall

    I recently uninstalled iTunes. The CD-ROM and DVD drives are present on "My Computer" but will not recognise when a CD or DVD is inserted into the drive.
    According the the Device Manager both are working propoerly. I already tried Update Driver, Roll Back Driver and Uninstall Driver but continue to have the problem.
    Any ideas please?

    Has anyone found a solution to this? I'm running into the same problem. My DVD drive can read CD's but no DVDs at all. I tried all the suggestions like deleting the System Registers and loading new drivers/firmware, etc, and nothing. This all started after installing iTunes!

  • Which CD and DVD drives are burn compatible with 7.02.16

    Upgraded to this version and now my DVD RW drive cannot burn CDs anymore from iTunes. Worked fine with previous versions.
    Which CD and DVD drives are burn compatible with 7.02.16? I want to get an USB external drive that I know Apple supports and will support with iTues.

    Upgraded to this version and now my DVD RW drive cannot burn CDs anymore from iTunes.
    are you getting an error message? if so, what does it say?
    could you also post your DVD/CD diagnostics for us? in itunes, go "help > run diagnostics", select DVD/CD diagnostics, and paste the complete results into a reply.

  • Cd drive and dvd drive~~~~help

    i have install the software that come with the ipod
    after i reboot the pc,
    my cd drive and dvd drive are disappear in my computer
    what can i do, to get my cd drive and dvd drive back?
      Windows XP  

    Happens, its a commonly documented error with Windows and alot of burning software installed on one machine.
    Your going to have to work thru this article to resolve it. Now it is going to be in the registry to fix it. Which is pretty indepth. The document works tho. Used to work for a company that wrote burning software and we did this on a hourly basis. If your not comfortable, your going to need to find someone who is experenced in the registry.

  • Hard drive and dvd drive - simultaneous failure

    Hi
    I'm running a 2yr 8 month old PowerPC. G4 1.67ghz with 2gb RAM. Until today, it's been pretty much faultless. I have had issues in the past related to installing updates from Mac. ie. on two separate occasions I took updates only to find that the machine wouldn't re-boot. Issues were resolved using install disks, disk warrior and/or repeated booting.
    Anyway - today:
    I installed the update (Security Update 2008-003 (power PC)). Restarted and all was fine. Sometime later, after considerable use, the machine went to sleep. When I tried to wake it it wouldn't do anything. Eventually a blank grey screen came up with the file icon which alternately flashed a question mark and the finder icon.
    I looked on these boards for suggestions. The best one seemed to be boot from the install disks. Unfortunately there is already an audio disk in the drive. I looked for suggestions to eject but none worked. Eventually, I plugged in my bootable clone of my harddrive. The machine took matters into its own hands and booted from it.
    Once up and running I ran disk utility to check the status of the internal drive. It doesn't come up in the display. Nor does it show on the desktop or the in the finder. Which suggests to me that it's died.
    I then looked to see if I could eject the cd from the DVD drive. i found no icon for the cd on the desktop or in the finder. I checked the "about this mac page" and it tells me "No burning device was found." This in turn suggests that the DVD burner has failed along with the hard drive.
    My immediate thought would be that both parts have just reached the end of their time and given up the ghost. I'm a bit surprised/suspicious though that they seem to have done so in the same moment. And on the day that I downloaded a Security Update.
    Has anyone had a similar problem, if so what did you do? Can anyone suggest anything I may not have thought of to find my missing HD and DVD burner? Would I be best off going to the Mac store in London? Ultimately, is replacing them myself a realistic proposition?
    Help appreciated.
    Ewan

    Thanks Arnie
    Have been thinking along those lines. Especially as, when I boot the machine from the external drive, I can hear the DVD drive whirring. So it's clearly not completely dead.
    e

  • Desktop freezes and hard drives failure

    Hey i faced a recent problem with my Computer, when i log in it freezes/crash i got told its due to my sound drive failuring, i tryed to download HP assistant to upgrade my sound drive but it cames up saying " Error 1719. windows installer service could not be accessed" I went to the HP software website to see if theres any sound drive but there arnt. I cant do a system restore because an error pops up. I tryed everything, nothing seems not to work .
    Heres my computer specs
    Im in safe mod if u want to know ^ ^
    System Information
    Time of this report: 4/29/2011, 14:11:56
           Machine name: ASHDOWN-PC
       Operating System: Windows 7 Home Premium 32-bit (6.1, Build 7601) (7601.win7sp1_rtm.101119-1850)
               Language: English (Regional Setting: English)
    System Manufacturer: Compaq-Presario
           System Model: KQ318AA-ABU SR5414UK
                   BIOS: v5.03
              Processor: Intel(R) Core(TM)2 Duo CPU     E4600  @ 2.40GHz (2 CPUs), ~2.4GHz
                 Memory: 2048MB RAM
    Available OS Memory: 2046MB RAM
              Page File: 556MB used, 3536MB available
            Windows Dir: C:\Windows
        DirectX Version: DirectX 11
    DX Setup Parameters: Not found
       User DPI Setting: Using System DPI
     System DPI Setting: 96 DPI (100 percent)
        DWM DPI Scaling: Disabled
         DxDiag Version: 6.01.7600.16385 32bit Unicode
      DxDiag Previously: Crashed in system information (stage 4). Re-running DxDiag with "dontskip" command line parameter or choosing not to bypass information gathering when prompted might result in DxDiag successfully obtaining this information
    DxDiag Notes
          Display Tab 1: No problems found.
            Sound Tab 1: This computer cannot play audio because the Windows Audio service is not enabled.  Use the Sounds and Devices Properties control panel to enable audio. No sound card was found.  If one is expected, you should install a sound driver provided by the hardware manufacturer.
              Input Tab: No problems found.
    DirectX Debug Levels
    Direct3D:    0/4 (retail)
    DirectDraw:  0/4 (retail)
    DirectInput: 0/5 (retail)
    DirectMusic: 0/5 (retail)
    DirectPlay:  0/9 (retail)
    DirectSound: 0/5 (retail)
    DirectShow:  0/6 (retail)
    Display Devices
              Card name:
           Manufacturer:
              Chip type:
               DAC type:
             Device Key: Enum\
         Display Memory: n/a
       Dedicated Memory: n/a
          Shared Memory: n/a
           Current Mode: 1600 x 1200 (32 bit) (1Hz)
            Driver Name:
    Driver File Version:  ()
         Driver Version:
            DDI Version: unknown
           Driver Model: unknown
      Driver Attributes: Final Retail
       Driver Date/Size: , 0 bytes
            WHQL Logo'd: n/a
        WHQL Date Stamp: n/a
      Device Identifier: {D7B70EE0-4340-11CF-B123-B03DAEC2CB35}
              Vendor ID: 0x0000
              Device ID: 0x0000
              SubSys ID: 0x00000000
            Revision ID: 0x0000
     Driver Strong Name: Unknown
         Rank Of Driver: Unknown
            Video Accel:
          Deinterlace Caps: n/a
           D3D9 Overlay: n/a
                DXVA-HD: n/a
           DDraw Status: Not Available
             D3D Status: Not Available
             AGP Status: Not Available
    Sound Devices
                Description:
     Default Sound Playback: No
     Default Voice Playback: No
                Hardware ID:
            Manufacturer ID:
                 Product ID:
                       Type:
                Driver Name:
             Driver Version:
          Driver Attributes:
                WHQL Logo'd:
              Date and Size:
                Other Files:
            Driver Provider:
             HW Accel Level: Emulation Only
                  Cap Flags: 0x0
        Min/Max Sample Rate: 0, 0
    Static/Strm HW Mix Bufs: 0, 0
     Static/Strm HW 3D Bufs: 0, 0
                  HW Memory: 0
           Voice Management: No
     EAX(tm) 2.0 Listen/Src: No, No
       I3DL2(tm) Listen/Src: No, No
    Sensaura(tm) ZoomFX(tm): No
    Sound Capture Devices
    DirectInput Devices
          Device Name: Mouse
             Attached: 1
        Controller ID: n/a
    Vendor/Product ID: n/a
            FF Driver: n/a
          Device Name: Keyboard
             Attached: 1
        Controller ID: n/a
    Vendor/Product ID: n/a
            FF Driver: n/a
          Device Name: Razer Arctosa
             Attached: 1
        Controller ID: 0x0
    Vendor/Product ID: 0x1532, 0x010B
            FF Driver: n/a
          Device Name: Razer Arctosa
             Attached: 1
        Controller ID: 0x0
    Vendor/Product ID: 0x1532, 0x010B
            FF Driver: n/a
    Poll w/ Interrupt: No
    USB Devices
    + USB Root Hub
    | Vendor/Product ID: 0x8086, 0x27C9
    | Matching Device ID: usb\root_hub
    | Service: usbhub
    |
    +-+ USB Input Device
    | | Vendor/Product ID: 0x1532, 0x001C
    | | Location: Port_#0002.Hub_#0002
    | | Matching Device ID: generic_hid_device
    | | Service: HidUsb
    | |
    | +-+ HID-compliant mouse
    | | | Vendor/Product ID: 0x1532, 0x001C
    | | | Matching Device ID: hid_device_system_mouse
    | | | Service: mouhid
    Gameport Devices
    PS/2 Devices
    + HID Keyboard Device
    | Vendor/Product ID: 0x1532, 0x010B
    | Matching Device ID: hid_device_system_keyboard
    | Service: kbdhid
    |
    + Terminal Server Keyboard Driver
    | Matching Device ID: root\rdp_kbd
    | Upper Filters: kbdclass
    | Service: TermDD
    |
    + Terminal Server Mouse Driver
    | Matching Device ID: root\rdp_mou
    | Upper Filters: mouclass
    | Service: TermDD
    System Devices
         Name: Intel(R) 82801G (ICH7 Family) USB Universal Host Controller - 27CA
    Device ID: PCI\VEN_8086&DEV_27CA&SUBSYS_2A78103C&REV_01\3&241​1E6FE&1&EA
       Driver: n/a
         Name: Intel(R) G33/G31/P35/P31 Express Chipset PCI Express Root Port - 29C1
    Device ID: PCI\VEN_8086&DEV_29C1&SUBSYS_29C18086&REV_10\3&241​1E6FE&1&08
       Driver: n/a
         Name: Intel(R) 82801G (ICH7 Family) USB Universal Host Controller - 27C9
    Device ID: PCI\VEN_8086&DEV_27C9&SUBSYS_2A78103C&REV_01\3&241​1E6FE&1&E9
       Driver: n/a
         Name: Intel(R) G33/G31/P35/P31 Express Chipset Processor to I/O Controller - 29C0
    Device ID: PCI\VEN_8086&DEV_29C0&SUBSYS_2A78103C&REV_10\3&241​1E6FE&1&00
       Driver: n/a
         Name: Intel(R) 82801G (ICH7 Family) USB Universal Host Controller - 27C8
    Device ID: PCI\VEN_8086&DEV_27C8&SUBSYS_2A78103C&REV_01\3&241​1E6FE&1&E8
       Driver: n/a
         Name: Intel(R) 82801G (ICH7 Family) SMBus Controller - 27DA
    Device ID: PCI\VEN_8086&DEV_27DA&SUBSYS_2A78103C&REV_01\3&241​1E6FE&1&FB
       Driver: n/a
         Name: Intel(R) 82801GB/GR/GH (ICH7 Family) Serial ATA Storage Controller - 27C0
    Device ID: PCI\VEN_8086&DEV_27C0&SUBSYS_2A78103C&REV_01\3&241​1E6FE&1&FA
       Driver: n/a
         Name: High Definition Audio Controller
    Device ID: PCI\VEN_8086&DEV_27D8&SUBSYS_2A78103C&REV_01\3&241​1E6FE&1&D8
       Driver: n/a
         Name: Intel(R) 82801GB/GR (ICH7 Family) LPC Interface Controller - 27B8
    Device ID: PCI\VEN_8086&DEV_27B8&SUBSYS_2A78103C&REV_01\3&241​1E6FE&1&F8
       Driver: n/a
         Name: Intel(R) 82801G (ICH7 Family) PCI Express Root Port - 27D0
    Device ID: PCI\VEN_8086&DEV_27D0&SUBSYS_2A78103C&REV_01\3&241​1E6FE&1&E0
       Driver: n/a
         Name: Intel(R) 82801 PCI Bridge - 244E
    Device ID: PCI\VEN_8086&DEV_244E&SUBSYS_2A78103C&REV_E1\3&241​1E6FE&1&F0
       Driver: n/a
         Name: Intel(R) 82801G (ICH7 Family) USB2 Enhanced Host Controller - 27CC
    Device ID: PCI\VEN_8086&DEV_27CC&SUBSYS_2A78103C&REV_01\3&241​1E6FE&1&EF
       Driver: n/a
         Name: Realtek RTL8101E Family PCI-E Fast Ethernet NIC (NDIS 6.20)
    Device ID: PCI\VEN_10EC&DEV_8136&SUBSYS_2A78103C&REV_01\4&360​1B127&0&00E0
       Driver: n/a
         Name: Intel(R) 82801G (ICH7 Family) USB Universal Host Controller - 27CB
    Device ID: PCI\VEN_8086&DEV_27CB&SUBSYS_2A78103C&REV_01\3&241​1E6FE&1&EB
       Driver: n/a
         Name: NVIDIA GeForce 9600 GT
    Device ID: PCI\VEN_10DE&DEV_0622&SUBSYS_82A11043&REV_A1\4&1EA​08276&0&0008
       Driver: n/a
    DirectShow Filters
    DirectShow Filters:
    WMAudio Decoder DMO,0x00800800,1,1,WMADMOD.DLL,6.01.7600.16385
    WMAPro over S/PDIF DMO,0x00600800,1,1,WMADMOD.DLL,6.01.7600.16385
    WMSpeech Decoder DMO,0x00600800,1,1,WMSPDMOD.DLL,6.01.7600.16385
    MP3 Decoder DMO,0x00600800,1,1,mp3dmod.dll,6.01.7600.16385
    Mpeg4s Decoder DMO,0x00800001,1,1,mp4sdecd.dll,6.01.7600.16385
    WMV Screen decoder DMO,0x00600800,1,1,wmvsdecd.dll,6.01.7600.16385
    WMVideo Decoder DMO,0x00800001,1,1,wmvdecod.dll,6.01.7600.16597
    Mpeg43 Decoder DMO,0x00800001,1,1,mp43decd.dll,6.01.7600.16385
    Mpeg4 Decoder DMO,0x00800001,1,1,mpg4decd.dll,6.01.7600.16385
    WMT VIH2 Fix,0x00200000,1,1,WLXVAFilt.dll,15.04.3508.1109
    Record Queue,0x00200000,1,1,WLXVAFilt.dll,15.04.3508.1109
    WMT Switch Filter,0x00200000,1,1,WLXVAFilt.dll,15.04.3508.110​9
    WMT Virtual Renderer,0x00200000,1,0,WLXVAFilt.dll,15.04.3508.1​109
    WMT DV Extract,0x00200000,1,1,WLXVAFilt.dll,15.04.3508.11​09
    WMT Virtual Source,0x00200000,0,1,WLXVAFilt.dll,15.04.3508.110​9
    WMT Sample Information Filter,0x00200000,1,1,WLXVAFilt.dll,15.04.3508.110​9
    DV Muxer,0x00400000,0,0,qdv.dll,6.06.7600.16385
    Color Space Converter,0x00400001,1,1,quartz.dll,6.06.7600.1649​0
    WM ASF Reader,0x00400000,0,0,qasf.dll,12.00.7600.16385
    DivX AAC Decoder,0x00800000,1,1,daac.ax,7.01.0000.0010
    Screen Capture filter,0x00200000,0,1,wmpsrcwp.dll,12.00.7600.1638​5
    AVI Splitter,0x00600000,1,1,quartz.dll,6.06.7600.16490
    VGA 16 Color Ditherer,0x00400000,1,1,quartz.dll,6.06.7600.16490
    SBE2MediaTypeProfile,0x00200000,0,0,sbe.dll,6.06.7​600.16724
    Microsoft DTV-DVD Video Decoder,0x005fffff,2,4,msmpeg2vdec.dll,6.01.7140.0​000
    AC3 Parser Filter,0x00600000,1,1,mpg2splt.ax,6.06.7600.16724
    StreamBufferSink,0x00200000,0,0,sbe.dll,6.06.7600.​16724
    Microsoft TV Captions Decoder,0x00200001,1,0,MSTVCapn.dll,6.01.7600.1638​5
    MJPEG Decompressor,0x00600000,1,1,quartz.dll,6.06.7600.1​6490
    CBVA DMO wrapper filter,0x00200000,1,1,cbva.dll,6.01.7600.16385
    MPEG-I Stream Splitter,0x00600000,1,2,quartz.dll,6.06.7600.16490
    SAMI (CC) Parser,0x00400000,1,1,quartz.dll,6.06.7600.16490
    VBI Codec,0x00600000,1,4,VBICodec.ax,6.06.7600.16385
    MPEG-2 Splitter,0x005fffff,1,0,mpg2splt.ax,6.06.7600.1672​4
    Closed Captions Analysis Filter,0x00200000,2,5,cca.dll,6.06.7600.16385
    SBE2FileScan,0x00200000,0,0,sbe.dll,6.06.7600.1672​4
    Microsoft MPEG-2 Video Encoder,0x00200000,1,1,msmpeg2enc.dll,6.01.7600.16​385
    DivX MKV Demux (unrestricted),0x00200000,0,1,DMFSource.ax,1.00.00​02.0006
    Internal Script Command Renderer,0x00800001,1,0,quartz.dll,6.06.7600.16490
    MPEG Audio Decoder,0x03680001,1,1,quartz.dll,6.06.7600.16490
    DV Splitter,0x00600000,1,2,qdv.dll,6.06.7600.16385
    Video Mixing Renderer 9,0x00200000,1,0,quartz.dll,6.06.7600.16490
    Microsoft MPEG-2 Encoder,0x00200000,2,1,msmpeg2enc.dll,6.01.7600.16​385
    ACM Wrapper,0x00600000,1,1,quartz.dll,6.06.7600.16490
    Video Renderer,0x00800001,1,0,quartz.dll,6.06.7600.16490
    MPEG-2 Video Stream Analyzer,0x00200000,0,0,sbe.dll,6.06.7600.16724
    Line 21 Decoder,0x00600000,1,1,qdvd.dll,6.06.7600.16385
    Video Port Manager,0x00600000,2,1,quartz.dll,6.06.7600.16490
    DivX H.264 Decoder,0x00800000,1,1,DivXDecH264.ax,9.00.0001.00​21
    Video Renderer,0x00400000,1,0,quartz.dll,6.06.7600.16490
    File Writer,0x00200000,1,0,WLXVAFilt.dll,15.04.3508.110​9
    DivX Decoder Filter,0x00800000,1,1,DivXDec.ax,7.01.0001.0014
    VPS Decoder,0x00200000,0,0,WSTPager.ax,6.06.7600.16385
    WM ASF Writer,0x00400000,0,0,qasf.dll,12.00.7600.16385
    VBI Surface Allocator,0x00600000,1,1,vbisurf.ax,6.01.7600.1638​5
    File writer,0x00200000,1,0,qcap.dll,6.06.7600.16385
    iTV Data Sink,0x00600000,1,0,itvdata.dll,6.06.7600.16385
    iTV Data Capture filter,0x00600000,1,1,itvdata.dll,6.06.7600.16385
    DVD Navigator,0x00200000,0,3,qdvd.dll,6.06.7600.16385
    Microsoft TV Subtitles Decoder,0x00200001,1,0,MSTVCapn.dll,6.01.7600.1638​5
    Overlay Mixer2,0x00200000,1,1,qdvd.dll,6.06.7600.16385
    DivX MKV Demux,0x00600000,0,1,DMFSource.ax,1.00.0002.0006
    AVI Draw,0x00600064,9,1,quartz.dll,6.06.7600.16490
    RDP DShow Redirection Filter,0xffffffff,1,0,DShowRdpFilter.dll,
    Microsoft MPEG-2 Audio Encoder,0x00200000,1,1,msmpeg2enc.dll,6.01.7600.16​385
    WST Pager,0x00200000,1,1,WSTPager.ax,6.06.7600.16385
    MPEG-2 Demultiplexer,0x00600000,1,1,mpg2splt.ax,6.06.7600​.16724
    DV Video Decoder,0x00800000,1,1,qdv.dll,6.06.7600.16385
    LAME Audio Encoder,0x00100000,2,1,lame.ax,1.00.0054.50801
    SampleGrabber,0x00200000,1,1,qedit.dll,6.06.7600.1​6385
    Null Renderer,0x00200000,1,0,qedit.dll,6.06.7600.16385
    MPEG-2 Sections and Tables,0x005fffff,1,0,Mpeg2Data.ax,6.06.7600.16385
    Microsoft AC3 Encoder,0x00200000,1,1,msac3enc.dll,6.01.7600.1638​5
    StreamBufferSource,0x00200000,0,0,sbe.dll,6.06.760​0.16724
    Smart Tee,0x00200000,1,2,qcap.dll,6.06.7600.16385
    Overlay Mixer,0x00200000,0,0,qdvd.dll,6.06.7600.16385
    AVI Decompressor,0x00600000,1,1,quartz.dll,6.06.7600.1​6490
    NetBridge,0x00200000,2,0,netbridge.dll,6.01.7600.1​6385
    AVI/WAV File Source,0x00400000,0,2,quartz.dll,6.06.7600.16490
    Wave Parser,0x00400000,1,1,quartz.dll,6.06.7600.16490
    MIDI Parser,0x00400000,1,1,quartz.dll,6.06.7600.16490
    Multi-file Parser,0x00400000,1,1,quartz.dll,6.06.7600.16490
    File stream renderer,0x00400000,1,1,quartz.dll,6.06.7600.16490
    Microsoft DTV-DVD Audio Decoder,0x005fffff,1,1,msmpeg2adec.dll,6.01.7140.0​000
    StreamBufferSink2,0x00200000,0,0,sbe.dll,6.06.7600​.16724
    AVI Mux,0x00200000,1,0,qcap.dll,6.06.7600.16385
    Line 21 Decoder 2,0x00600002,1,1,quartz.dll,6.06.7600.16490
    File Source (Async.),0x00400000,0,1,quartz.dll,6.06.7600.16490
    File Source (URL),0x00400000,0,1,quartz.dll,6.06.7600.16490
    Media Center Extender Encryption Filter,0x00200000,2,2,Mcx2Filter.dll,6.01.7600.163​85
    AudioRecorder WAV Dest,0x00200000,0,0,WavDest.dll,
    AudioRecorder Wave Form,0x00200000,0,0,WavDest.dll,
    SoundRecorder Null Renderer,0x00200000,0,0,WavDest.dll,
    Infinite Pin Tee Filter,0x00200000,1,1,qcap.dll,6.06.7600.16385
    Enhanced Video Renderer,0x00200000,1,0,evr.dll,6.01.7600.16385
    BDA MPEG2 Transport Information Filter,0x00200000,2,0,psisrndr.ax,6.06.7600.16385
    MPEG Video Decoder,0x40000001,1,1,quartz.dll,6.06.7600.16490
    WDM Streaming Tee/Splitter Devices:
    Tee/Sink-to-Sink Converter,0x00200000,1,1,ksproxy.ax,6.01.7600.1638​5
    Video Compressors:
    WMVideo8 Encoder DMO,0x00600800,1,1,wmvxencd.dll,6.01.7600.16385
    WMVideo9 Encoder DMO,0x00600800,1,1,wmvencod.dll,6.01.7600.16385
    MSScreen 9 encoder DMO,0x00600800,1,1,wmvsencd.dll,6.01.7600.16385
    DV Video Encoder,0x00200000,0,0,qdv.dll,6.06.7600.16385
    MJPEG Compressor,0x00200000,0,0,quartz.dll,6.06.7600.164​90
    Cinepak Codec by Radius,0x00200000,1,1,qcap.dll,6.06.7600.16385
    DivX 6.9.2 Codec (2 Logical CPUs),0x00200000,1,1,qcap.dll,6.06.7600.16385
    Fraps Video Decompressor,0x00200000,1,1,qcap.dll,6.06.7600.163​85
    Intel IYUV codec,0x00200000,1,1,qcap.dll,6.06.7600.16385
    Intel IYUV codec,0x00200000,1,1,qcap.dll,6.06.7600.16385
    Microsoft RLE,0x00200000,1,1,qcap.dll,6.06.7600.16385
    Microsoft Video 1,0x00200000,1,1,qcap.dll,6.06.7600.16385
    x264vfw - H.264/MPEG-4 AVC codec,0x00200000,1,1,qcap.dll,6.06.7600.16385
    DivX 6.9.2 YV12 Decoder,0x00200000,1,1,qcap.dll,6.06.7600.16385
    Audio Compressors:
    WM Speech Encoder DMO,0x00600800,1,1,WMSPDMOE.DLL,6.01.7600.16385
    WMAudio Encoder DMO,0x00600800,1,1,WMADMOE.DLL,6.01.7600.16385
    IMA ADPCM,0x00200000,1,1,quartz.dll,6.06.7600.16490
    PCM,0x00200000,1,1,quartz.dll,6.06.7600.16490
    Microsoft ADPCM,0x00200000,1,1,quartz.dll,6.06.7600.16490
    GSM 6.10,0x00200000,1,1,quartz.dll,6.06.7600.16490
    Messenger Audio Codec,0x00200000,1,1,quartz.dll,6.06.7600.16490
    CCITT A-Law,0x00200000,1,1,quartz.dll,6.06.7600.16490
    CCITT u-Law,0x00200000,1,1,quartz.dll,6.06.7600.16490
    MPEG Layer-3,0x00200000,1,1,quartz.dll,6.06.7600.16490
    PBDA CP Filters:
    PBDA DTFilter,0x00600000,1,1,CPFilters.dll,6.06.7600.16​724
    PBDA ETFilter,0x00200000,0,0,CPFilters.dll,6.06.7600.16​724
    PBDA PTFilter,0x00200000,0,0,CPFilters.dll,6.06.7600.16​724
    Midi Renderers:
    Default MidiOut Device,0x00800000,1,0,quartz.dll,6.06.7600.16490
    Microsoft GS Wavetable Synth,0x00200000,1,0,quartz.dll,6.06.7600.16490
    BDA Network Providers:
    Microsoft ATSC Network Provider,0x00200000,0,1,MSDvbNP.ax,6.06.7600.16385
    Microsoft DVBC Network Provider,0x00200000,0,1,MSDvbNP.ax,6.06.7600.16385
    Microsoft DVBS Network Provider,0x00200000,0,1,MSDvbNP.ax,6.06.7600.16385
    Microsoft DVBT Network Provider,0x00200000,0,1,MSDvbNP.ax,6.06.7600.16385
    Microsoft Network Provider,0x00200000,0,1,MSNP.ax,6.06.7600.16648
    Multi-Instance Capable VBI Codecs:
    VBI Codec,0x00600000,1,4,VBICodec.ax,6.06.7600.16385
    BDA Transport Information Renderers:
    BDA MPEG2 Transport Information Filter,0x00600000,2,0,psisrndr.ax,6.06.7600.16385
    MPEG-2 Sections and Tables,0x00600000,1,0,Mpeg2Data.ax,6.06.7600.16385
    BDA CP/CA Filters:
    Decrypt/Tag,0x00600000,1,1,EncDec.dll,6.06.7600.16​724
    Encrypt/Tag,0x00200000,0,0,EncDec.dll,6.06.7600.16​724
    PTFilter,0x00200000,0,0,EncDec.dll,6.06.7600.16724
    XDS Codec,0x00200000,0,0,EncDec.dll,6.06.7600.16724
    WDM Streaming Communication Transforms:
    Tee/Sink-to-Sink Converter,0x00200000,1,1,ksproxy.ax,6.01.7600.1638​5
    Audio Renderers:
    Default DirectSound Device,0x00800000,1,0,quartz.dll,6.06.7600.16490
    Default WaveOut Device,0x00200000,1,0,quartz.dll,6.06.7600.16490
    EVR Power Information
    Current Setting: {5C67A112-A4C9-483F-B4A7-1D473BECAFDC} (Quality)
      Quality Flags: 2576
        Enabled:
        Force throttling
        Allow half deinterlace
        Allow scaling
        Decode Power Usage: 100
      Balanced Flags: 1424
        Enabled:
        Force throttling
        Allow batching
        Force half deinterlace
        Force scaling
        Decode Power Usage: 50
      PowerFlags: 1424
        Enabled:
        Force throttling
        Allow batching
        Force half deinterlace
        Force scaling
        Decode Power Usage: 0

    You can make them visible on the Desktop using Finder/Preferences/General. You can also set them to show up in the Finder Sidebar using Preferences/Sidebar.

  • DVD drive failure on some DVD brands

    Hello,
    I've been using Taiou Yuden DVD-R's for a while on my late 2009 Mac mini (Pioneer DVD-RW DVRTS08).
    Now suddenly they fail to burn (Toast Titanium 11.1) with errors like:
    The drive reported an error:
    Sense Key = HARDWARE ERROR (or MEDIUM ERROR)
    Sense Code = 0x44, 0xD9 (or 0x0C)
    INTERNAL TARGET FAILURE (or WRITE ERROR)
    The drive reported an error:
    Sense Key = ILLEGAL REQUEST
    Sense Code = 0x21, 0x02
    BUFFER UNDERRUN
    Previously burned Taiou Yuden DVDs also fail to mount (the Mac mini spits them out or the drive unsuccessfully tries to read them and the only escape is to reboot with the mouse down so the DVD is ejected).
    But _TDK_ DVDs burn and mount just OK. Also CDs mount OK.
    The offending Taiou Yuden DVDs mount and burn OK on my old 2004 PowerBook as well as on a newer 2010 MacBook.
    I have Reset PMU/SMC and the PRAM, verified the boot disk, repaired permissions, and cleaned the DVD drive with compressed air.
    I suspect the DVD drive's laser is failing so it can't burn or read Taiou Yuden DVDs while it still can manage TDK DVDs. Could that be correct?
    Thanks for any insights you might have!

    Here's a video showing how to clean the lens in the optical drive of a Mac Mini. You might also take a look at iFixit for additional instructions.
    http://www.youtube.com/watch?v=fvRVyQvz08I
    Fortunately, even if this doesn't work, an external drive is a fairly inexpensive option to work around your possibly failing internal optical drive.

  • "HP Pavilion dv7. CD DVD drive Failure ID: GTXCHK-51R​7HB-XD0021​-6HNW03.

    Trying to burn pictures in DVD+RW disc using Power2Go 10. After copying, during the veryfing stage the message says"unsuccessful", and the error messages, on different attempts are OxEB020BAO, OxEB020BEA, Ox EBO20BE2 etc.
    I have also tried burning DVD-R disc but without success.
    The CD DVD drive is: CDDVD TS-L633N. The drive can not read a new Photoshop 13 installation disc but reads OK the previously copied CD and DVD discs.
    I tried the latest HP diagnostic tool , downloaded on a USB flash drive, to check the hardwear, and here the error message is "Failure ID: GTXCHK-51R7HB-XD0021-6HNW03."     
    I have also tried to burn discs using windows explorer, and after burning, at the final stage, it says "unsuccessful".
    Copying songs etc on a CD drive works OK.
    Please can any one help?

    You are going to need to replace the drive. It is not terribly difficult or expensive. Post back if you want to try to do it and we can link you to the proper Manual and if you tell us where you live (country) we can tell you where to buy it at a good price. 

Maybe you are looking for

  • How to display the selection screen fields on reprt output

    Hi,      I would like to know, which function module is use to diplay the selction scrren fields on the report output. For  e.g:                on selction scren I have two select options.      1. Company Code : 0000  to  9999      2. Fiscal Year    

  • Error while adding the Objects in Existing DSO -Table /BIC/B* is too long ( 004030)

    Hi Team, We added some objects in the existing Write Optimized DSO.  while activitating the DSO We got the below error . Table /BIC/BXXXXXXXXX is too long (>004030) Please go through the issue and provide the solution. Thanks, Purushotham.

  • Optimizer choosing hash joins even when slower

    We have several queries where joins are being evaluated by full scans / hash joins even when forcing index use results in an execution time about a quarter the duration of the hash join plan. It still happens if I run DMS_STATS.GATHER_TABLE_STATS wit

  • Homepage templates in iweb?

    I like some of the Homepage templates and I don't much like the IWEB ones. Any way to get the homepage templates into iweb?? Thanks. Bea

  • 5500 and Quickoffice viewer

    Could 5500 install free Quickoffice viewer? Where to download this software as I couldn't find it in Nokia website for 5500?