HD DVD drive disappeard

Called tech support and talked to Willie. He was great and of course recomended that I update the drivers of my optical drive. Do a system restore. That's the stuff I do before I resort to calling but you just have to show a little patience right. He directed me to a MS auto fix link that solved my problem. Kudos to him and Toshiba.
1-1512954263 was the case number. Buy that man a San Miguel. Man, I miss the Phillipines.

Kudos to him and Toshiba.
Good to hear a tech-support story that ends well.
For others, the MS fix in question is this one.
Your CD drive or DVD drive is missing or is not recognized by Windows or other programs
-Jerry

Similar Messages

Cd/dvd drive has disappeared

my cd/dvd drive is not detected by windows, but is detected by the device manager
the BIOS detects is as well. I've tried removing the upper & lower filters, uninstalling and reinstalling the drivers, and have also checked to see if I can assign the drive a letter. the drive isn't even there
i have had this problem for a while. first i had fixed it, but then after doing a system recovery, it has disappeard once again. I've tried all of the microsoft fix its, and it all does not work.
However, it did work before I did the system recovery, so I do not believe it is a hardware issue. The cd drive also has a blinking light and spins, but windows does nothing.
please help!!!
Im running windows vista 32 bit

Read this post.
HP DV9700, t9300, Nvidia 8600, 4GB, Crucial C300 128GB SSD
HP Photosmart Premium C309G, HP Photosmart 6520
HP Touchpad, HP Chromebook 11
Custom i7-4770k,Z-87, 8GB, Vertex 3 SSD, Samsung EVO SSD, Corsair HX650,GTX 760
Custom i7-4790k,Z-97, 16GB, Vertex 3 SSD, Plextor M.2 SSD, Samsung EVO SSD, Corsair HX650, GTX 660TI
Windows 7/8 UEFI/Legacy mode, MBR/GPT

How can i reinstall cd/dvd drive - Satellite P100 PSPAD

Hi
I have Satellite P100 (PSPAD), and my cd/dvd drive (I dont know how or when) suddenly disappeard, it does not appear in my computer or device manager,
I tried this but coul not find the lowerfilters so i delite the upperfilter and restart the computer but that did not work.
So can I reinstall it somehow and how do i do it?
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Contro l\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}
Caution There can be many instances of the registry subkey that is mentioned in step 2.
You must make sure that you are in the appropriate registry subkey before modifying the UpperFilters and the LowerFilters values.
To verify that you are in the appropriate registry subkey, make sure that the Default data value is DVD/CD-ROM and the Class data value is CDROM.
3. In the right pane, right-click UpperFilters, and then click Delete.
4. Click Yes to confirm the removal of the UpperFilters registry entry.
5. In the right pane, right-click LowerFilters, and then click Delete.
6. Click Yes to confirm the removal of the LowerFilters registry entry.
7. Exit Registry Editor, and then restart the computer.

Hi guys
Just one question;
Are you able to boot from the bootable disk like Toshiba recovery disk, Windows XP CD, Vista DVD or Linux live CD???
If yes, then you should try to reinstall the OS.
If not then this would mean that the CD/DVD drive malfunctions.
*@BlackJack_1*
You said the CD/DVD drive has been recognized by BIOS.
Do you see the whole CD/DVD drive title/name or you can see just the CD/DVD drive option.
You should also test if you can boot from one of the mentioned disk and to ensure that this is not a hardware issue!

Stuck: Need Disk repair but DVD drive dead and only have USB 1

[1 Ghz flat-panel iMac with USB 1 ports (no USB 2) and also Firewire 400]
I noticed a strange discrepancy (small but concerning) between the size of a folder on hard drive (folder of all mp3's with no subfolders) and the backup of the same folder on a mounted thumb drive.
(The size difference was not due to any invisible .DS_Store files and both folders are displayed in List view format.)
Disk Utility reports three things:
1. Incorrect number of thread records
2. Volume Bit Map needs minor repair
3. Checking volume information.
Volume free block count",0) [I might have mangled this line]
(It should be 13438611 instead of 13437937)
Here is the GOOD (but these are useless as explained under the "Bad"):
- I have a Tiger 10.4 boot DVD for a repair ==>but see below
- I also have a Disk Warrior disk (never used)
Here is the BAD:
- My built-in optical drive [Pioneer DVD-RW DVR-105] is -- I now discover - defunct and DEAD - it does not run the Tiger Boot DVD (in pristine shape).
- I bought an external SuperDrive (unopened) but I believe no boot from USB 1 is possible in PowerPC so a SuperDrive with USB 1 is useless.
Questions:
1.) Is there any way to boot from some external source (optical drive is DEAD) to run Disk Utility and/or Disk Warrior? -- I see none in this case! (gulp).
2.) More importantly (and this is my fundamental concern): Do the three Disk Utility hard drive issues constitute any direct threat to the integrity of my files?
I have almost everything backed up to duplicate thumb drives over these many months as standard practice.
Are these Disk Utility errors fully isolated to hard drive directory-keeping...or do these directory damage errors pose the possibility of mangling or harming my files or their metadata (filesize, etc.).
Put another way, when files are backed-up from a hard drive under the Disk Utility reports above, do they remain unharmed and undamaged by the situations reported by Disk Utility?
Thanks,
Bill

Jeff and Michael,
Thank you both for your generous and thoughtful input.
Michael: As I slept on it overnight, the exact same idea occurred to me of trying a Target Mode to the iMac from my Lion MacbookPro (I have it but stupidly have yet to use it much!).
I did buy a Firewire 800 (MBP) to Firewire 400 (iMac) adapter cable a few months ago!
CONCERN: Would there be potential compatibility issues or risks in running Lion 10.7's Disk Utility against the hard drive of the old OSX 10.4 iMac in Target Disk Mode?
==> Assuming an "it's ok" answer to the Target Disk question, would the majority of users agree that the Target Disk Mode would be more prudent than running:
fsck -fy in Single User Mode
I have never done fsck -fy before especially because I was under the impression there were issues with Journaled drived but from what I have read today...it looks ok to do)
Jeff: Can't thank you enough for the reference to the OTW DVD drive. I might first invest $10 in one of those DVD lens cleaner disks that I've read about. It's probably not the issue or else why would the drive read commercial Music cds perfectly well!
Thanks,
Bilil

HT1151 i have a new apple external dvd drive, and i can't get it to work with my iMac?

I have a new apple dvd drive, I was told it will work with my imac, but when i plug it in ...nothing... iv been for update... still nothing. How can i get it to work???

If it is this drive, note that it is for MBA's and Mini's only:
http://store.apple.com/us/product/MC684ZM/A
Ciao.

Windows Vista Home + iTunes = no DVD drives

I am a long time iTunes user, and have been having an issue with iTunes for the last little while. When I install iTunes (I'm on Windows Vista 32 bit, by the way), after the required restart, my DVD drives' icons disappear (I have 2 of them). I can see the DVD drives in the Device Manager, and they say they cannot start. The only I think I've had these problems since about iTunes 7.0, but I don't burn CDs that often, so I've really not felt too bad about it, except that my wife would like to do so. I've done the registry change where you remove the upper and lower filters, which corrects the drive issue, but then presents the seemingly inevitable Registry issue dialog box, without the option to burn CDs. Here are the steps I've done thus far to try to get my computer and iTunes to play nicely:
1. Tried reenabling the UpperFilter for GearAspiWDM as described here: http://docs.info.apple.com/article.html?artnum=305422
2. Tried downloading new GEAR drivers from their website.
3. Tried uninstalling Quicktime, and then installing it separately.
4. Uninstalled my other music service software (SonicStage), and then reinstalling iTunes.
5. Completely uninstalled iTunes, and then reinstalled it (a couple of iTunes versions ago).
6. Tried uninstalling the non-functioning DVD drives in the device manager, and then scanning for hardware changes. When the UpperFilter was still present, this part failed. It passed after I removed the UpperFilter registry entry.
Please help!
Edit: Here's my most recent diagnostic info (with Drives, without UpperFilters).
Microsoft Windows Vista Home Edition (Build 6000)
MICRO-STAR INC. MS-6728
iTunes 7.6.0.29
QuickTime 7.4
CD Driver 2.0.6.1
CD Driver DLL 2.0.6.2
Apple Mobile Device 1.1.3.26
iTunes Serial Number 20D6EAF059AB94B4
Current user is not an administrator.
The current local date and time is 2008-01-15 18:41:21.
iTunes is not running in safe mode.
Video Display Information
ATI Technologies Inc., Radeon X1600/X1650 Series
ATI Technologies Inc., Radeon X1600/1650 Series Secondary
** External Plug-ins Information **
Plug-in Name: Last.fm iTunes plugin
Plug-in Loaded: Yes
Plug-in Version: 0.0.13
Plug-in File Version: 2.0.13.0
Plug-in Path: C:\Program Files\iTunes\Plug-ins\itw_scrobbler.dll
** CD/DVD Drive Tests **
Failed loading CD / DVD drives, error -43. Try doing a repair install on iTunes from the "Add or Remove Programs" control panel.

Update:
I tried what the diagnostic told me to do, and repaired the installation. I was able to burn a CD in iTunes, but after I restarted, the drives have disappeared again! Here's the diagnostic info now:
Microsoft Windows Vista Home Edition (Build 6000)
MICRO-STAR INC. MS-6728
iTunes 7.6.0.29
QuickTime 7.4
CD Driver 2.0.6.1
CD Driver DLL 2.0.6.2
Apple Mobile Device 1.1.3.26
iTunes Serial Number 20D6EAF059AB94B4
Current user is not an administrator.
The current local date and time is 2008-01-15 19:09:32.
iTunes is not running in safe mode.
Video Display Information
ATI Technologies Inc., Radeon X1600/X1650 Series
ATI Technologies Inc., Radeon X1600/1650 Series Secondary
** External Plug-ins Information **
Plug-in Name: Last.fm iTunes plugin
Plug-in Loaded: Yes
Plug-in Version: 0.0.13
Plug-in File Version: 2.0.13.0
Plug-in Path: C:\Program Files\iTunes\Plug-ins\itw_scrobbler.dll
No drives showed up to be tested.

My DVD drive is no longer recognized.

For the past few months my dvd drive would not open when I used the eject disk function. A few times I went into the startup menu and ejected the disk manually. Now the dvd drive is not even recognized by the computer. This dvd drive is the original and my G5 is at least 5-6 years old. Should I replace the dvd drive or is this a software issue?

Hi birdman1999, and a warm welcome to the forums!
It is very likely it is gone, I've not had an Optical in the last 8 years that lasted that long myself.
Does it not show up even in Disk Utility or System Profiler?
Does it boot off the Install Disc if inserted and holding the c key at bootup?
Here's some options for replacement...
http://eshop.macsales.com/staticpages/Framework.cfm?page=superdrive/sdl_powermacg5.html

My CD/DVD drive is no longer recognized by my computer

Anyone that help me get my computer to reconnect with my DVD drive, I would be greatly indebted to. It just started this yesterday. I put in a DVD and go to my computer and it's like there is nothing there as far as a D drive. Please help.....

see if this helps support.microsoft.com/kb/982116
-civicman4-
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Post all info about your laptop and version of windows. We are working on it but still do not have the powers to read your mind.

DVD drive no longer shows up

I got a HP Pavilion g6-2392nr a few days ago and today I decided to create some recovery disks. This is Windows 8.1 I should mention. I created disks 1-5 but when I put a dvd in the drive for disk 6, it kept waiting for me to insert the disk. I tried another disk and it also could not find it. So I cancelled the creation of the recovery media and restarted. When I logged back into Windows I attempted to read another disk, just to make sure it was working, but the drive never appeared in the file manager, though I do hear it spinning up. After this I attached my usb dvd drive and tried to finish the final disk. This seemed to finish but then it told me to insert another disk. Anyway, when I look at the device manager the only driver I see is the usb DVD drive, but no drivers now seem to correspond to the integrated one in the laptop.
Does anyone know why this might suddenly happen after hours of working fine? I am getting very frustrated because this is just another in a long line of problems I have been having since getting this computer.

Okay, eventually I found a suggestion in one of the troubleshooting guides that indicated that I should remove the battery and power, shut down for 10 seconds and restart. This worked. What I want to know now is, why would this work, and should I still be concerned that there is a problem with the drive?

Installed latest itunes update and computer tried to burn a playlist to CD and realized computer no longer recognizes my CD/DVD drive. This is an APPLE Itunes issue. Help!. HPPavillion DV6 64 bit, windows 7

Installed latest itunes update and computer tried to burn a playlist to CD and realized computer no longer recognizes my CD/DVD drive. After doing some data mining, found out from community this is an long standing APPLE problem- which doesn't get much tech support in terms of fixes. I have an HPPavillion DV6 64 bit, Windows 7 OS . After reading an earlier complaint from 2009 in the support community, I ran diagnostics from ITunes which gave the following result. Can someone please help? (I'm not enough of a techie to know what I'm doing or how to locate /reinstall CD drivers. I am searching for driver disc but cannot locate.)
Microsoft Windows 7 x64 Home Premium Edition Service Pack 1 (Build 7601)
Hewlett-Packard HP Pavilion dv6 Notebook PC
iTunes 10.6.3.25
QuickTime 7.7.2
FairPlay 1.14.43
Apple Application Support 2.1.9
iPod Updater Library 10.0d2
VoiceOver Kit 1.4.2 (222093/222742)
CD Driver 2.2.0.1
CD Driver DLL 2.1.1.1
Apple Mobile Device 5.2.0.6
Apple Mobile Device Driver 1.59.0.0
Bonjour 3.0.0.10 (333.10)
Gracenote SDK 1.9.6.502
Gracenote MusicID 1.9.6.115
Gracenote Submit 1.9.6.143
Gracenote DSP 1.9.6.45
iTunes Serial Number 0043AC7C0368E428
Current user is not an administrator.
The current local date and time is 2012-07-24 23:43:08.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is supported.
Core Media is supported.
Video Display Information
ATI Technologies Inc., AMD M880G with ATI Mobility Radeon HD 4250
**** External Plug-ins Information ****
No external plug-ins installed.
iPodService 10.6.3.25 (x64) is currently running.
iTunesHelper 10.6.3.25 is currently running.
Apple Mobile Device service 3.3.0.0 is currently running.

Doublechecking ... did you have CD/DVD drive tests checked when you ran those diagnostics? (I'm not seeing the CD/DVD test results down the bottom of the results where I'd expect to see them.)
For example, here's what I get:
Microsoft Windows 7 x64 Ultimate Edition Service Pack 1 (Build 7601)
Acer Aspire X3400
iTunes 10.6.3.25
QuickTime 7.7.2
FairPlay 1.14.43
Apple Application Support 2.1.9
iPod Updater Library 10.0d2
CD Driver 2.2.0.1
CD Driver DLL 2.1.1.1
Apple Mobile Device 5.2.0.6
Apple Mobile Device Driver 1.59.0.0
Bonjour 3.0.0.10 (333.10)
Gracenote SDK 1.9.6.502
Gracenote MusicID 1.9.6.115
Gracenote Submit 1.9.6.143
Gracenote DSP 1.9.6.45
iTunes Serial Number 003CAD7C0A1258F8
Current user is not an administrator.
The current local date and time is 2012-07-26 10:42:53.
iTunes is not running in safe mode.
WebKit accelerated compositing is disabled.
HDCP is supported.
Core Media is not supported. (16008)
Video Display Information
ATI Technologies Inc., AMD Radeon HD 6570
**** External Plug-ins Information ****
No external plug-ins installed.
Genius ID: d6a87ba725121aa1240b1ce936c23470
iPodService 10.6.3.25 (x64) is currently running.
iTunesHelper 10.6.3.25 is currently running.
Apple Mobile Device service 3.3.0.0 is currently running.
**** CD/DVD Drive Tests ****
No drivers in LowerFilters.
UpperFilters: GEARAspiWDM (2.2.0.1),
E: ATAPI DVD A DH16ABSH, Rev YA12
Data or MP3 CD in drive.
Found 1 songs on CD, playing time 255:57 on CDROM media.
Track 1, start time 00:02:00
Get drive speed succeeded.
The drive CDR speeds are: 4.
The drive CDRW speeds are: 4.

Hard drive and dvd drive - simultaneous failure

Hi
I'm running a 2yr 8 month old PowerPC. G4 1.67ghz with 2gb RAM. Until today, it's been pretty much faultless. I have had issues in the past related to installing updates from Mac. ie. on two separate occasions I took updates only to find that the machine wouldn't re-boot. Issues were resolved using install disks, disk warrior and/or repeated booting.
Anyway - today:
I installed the update (Security Update 2008-003 (power PC)). Restarted and all was fine. Sometime later, after considerable use, the machine went to sleep. When I tried to wake it it wouldn't do anything. Eventually a blank grey screen came up with the file icon which alternately flashed a question mark and the finder icon.
I looked on these boards for suggestions. The best one seemed to be boot from the install disks. Unfortunately there is already an audio disk in the drive. I looked for suggestions to eject but none worked. Eventually, I plugged in my bootable clone of my harddrive. The machine took matters into its own hands and booted from it.
Once up and running I ran disk utility to check the status of the internal drive. It doesn't come up in the display. Nor does it show on the desktop or the in the finder. Which suggests to me that it's died.
I then looked to see if I could eject the cd from the DVD drive. i found no icon for the cd on the desktop or in the finder. I checked the "about this mac page" and it tells me "No burning device was found." This in turn suggests that the DVD burner has failed along with the hard drive.
My immediate thought would be that both parts have just reached the end of their time and given up the ghost. I'm a bit surprised/suspicious though that they seem to have done so in the same moment. And on the day that I downloaded a Security Update.
Has anyone had a similar problem, if so what did you do? Can anyone suggest anything I may not have thought of to find my missing HD and DVD burner? Would I be best off going to the Mac store in London? Ultimately, is replacing them myself a realistic proposition?
Help appreciated.
Ewan

Thanks Arnie
Have been thinking along those lines. Especially as, when I boot the machine from the external drive, I can hear the DVD drive whirring. So it's clearly not completely dead.
e

Can i use imac's internal CD/DVD drive to install windows 8.1 pro on macbook via ethernet or firewire or other than purchasing an external drive??

can i use imac's internal CD/DVD drive to install windows 8.1 pro on macbook via ethernet or firewire or any method other than purchasing an external drive??

Note: These types of discs or activities are not supported by DVD or CD sharing:
DVD movies.
Audio CDs.
Copy protected discs such as game discs.
Install discs for an operating system such as Microsoft Windows (for use with Boot Camp), or Mac OS X.
Burn a CD or DVD

DVD drive won't read disks at boot

I have a Paviliton DV6-2113sa running Win7 HP 64bit.
I removed Acronis True Image and when I rebooted I got a BSOD at the point when the coloured balls should merge into one.
I thought OK, put the system repair disk into the DVD drive and boot up, but the drive is failing to read any recovery dosks. I think the drive has packed up as I haven't used it for some time.
Can I use any replacement drive in this model or must I get the same one again?
The drive light flickers as though it is reading data but it doesn't 'spool up' to speed and I don't get the 'press any key to load from DVD'.
The BSODs are a seperate issue which I think running a system repair will fix but I can't as the drive won't read data.
Is it possible to put the repair disk files onto a 4gb USB stick and if so, how do I do it?
Thanks.

Hi Peeps
I had exactly the same problem with my Macbook, again from the UK. Really weird though as would intermittantly read DVD film's which worked fine previously.
Well.... Took it to my local Apple store and saw a genius and anyway they replaced the super drive and logic board (surprised about the logic board!).
But just got it back today and the DVD drive is completely fubard so is being returned tomorrow to get this sorted!
Moral of the story, sounds like a drive or board problem. Will keep you updated when I get mine back
Macbook 2Ghz, 512Mb, 60Gb, Superdrive Mac OS X (10.4.7)

DVD Drive won't recognize DVD's or CD's

I just got a new, refurbished Mac Mini today. The DVD Drive will recognize only 1 out of the 3 install disks that came with the system. It tries to initialize 2 out of the 3 and just ejects them about 15 seconds after I put them in. I tried to put a blank CD in and it ejects it as well after about 15 seconds. I called Apple Tech. Support and they had me reset the system by holding down the power button for 10 seconds without any peripherals attached. They also had me try holding down the "Windows" Key, "Alt" Key, "R" Key and then the "P" key upon bootup (I'm using a Windows Keyboard). I couldn't get this to work though probably because I'm using a PS2 keyboard with a USB adapter, even though I can use the keyboard in the Mac GUI. Tech support told me if I can boot up with these 4 keys pressed this works 99% of the time in fixing most problems, but I don't have a USB keyboard yet to try it.
Now I'm downloading all the updates for 10.4.10 to see if that will fix anything per the advice of tech support. Is there anything else I can try before I take it to a local Apple Store?

For now can I install the Leopard Upgrade from a DVD drive on a PC on my network? Is it better to copy the whole disk from the network DVD Drive to my local drive and install it from there?

DVD drive died - l need to reinstall XP Satellite A105

Hi everyone,
My wife went on vacation to Hawaii, and while she was gone, her Satellite A105 (no longer under warranty with a dead DVD drive) started malfunctioning to the point where XP where freeze on boot.
I tried everything I could but it wouldn't boot.
So finally I took a USB DVD drive formatted the hard drive with killdisk and tried to use the recovery disc to at least get the unit operational. Problem is the unit will not complete the installation I get the following error:
Windows cannot find c:/bin/errordialog.exe
I thought it was the disc so I cleaned it, and still the same thing, since I'm a student, I had access to XP pro from the msdn network so I got a copy, and still the same error.
I don't have a large enough USB flash drive, and the laptop doesn't have a floppy so I'm stuck with no way to restore the OS... needless to say the wife is not pleased with me!
I managed to get Linux installed without problem, but my wife wants her laptop back to xp and will probably hate me until I can fix what I have done. PLEASE help!
TIA

>feilks, your grammar and sarcasm are as bad as the design of this laptop
:) you are right about my grammar but notebook design is not so bad.
Maybe my grammar is bad but you understood me very well. Thats make me happy.
So let be serious now.
You have notebook with defective optical disc drive.
You don't have floppy disc drive.
If you want to start OS installation from second partition you must somehow start notebook in DOS mode.
The question is how to do this. Usually you can do this using start disc (FDD) or you can create bootable start CD. The funny thing is: you cannot use any of them.
The whole time you are writing about USB. Ok I can understand what you want. Probably you want to use external USB connected CD/DVD drive. Right?
Idea is not bad but this drive will not be recognized for boot-up. Why? You must load DOS driver for external drive. How to do this? Using floppy? You don't have it.
Can you now understand my joke with gasoline tank?
BTW: sorry for all my intrusive unintelligent remarks. This is my last posting. I will not disturb you anymore. I just thought we can be realistic here.
I will follow this thread. Maybe someone else have better solution.
Good luck!

HD DVD drive disappeard

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