HD movies crash itunes

I am having trouble with itunes 11.0.2. I had itunes 10.7 but my HD movies have been crashing the program after a few seconds of playback. So, Windows stated that Apple suggested I update to 11, which I did and I am still having the crashing issue. I talked with an Apple representative a few days ago because my HD movies would not play at all in itunes (even though they are authentic and registered to me Apple digital downloads, go figure) and he suggested I download some codecs, which I did. I installed K-Lite's codec pack and voila! ... still crashes but plays for a few seconds before crashing. So, the update to 11.0.2 did nothing but give me an itunes I don't really care for and my HD movies still crashing. I can't play these movies in Divx, VLC, Windows Media Player, PowerDVD 10, itunes, or even Quicktime. I have no idea why as these are digital downloads which I bought with the bluray combo pack. All my other movies play just fine, better in VLC than itunes to be honest, but they still play just fine. The two HD movies I own, do not. Any help here would be greatly appreciated. Thank you.

No I don't think that's the case as my graphics card is an HD Radeon with updated drivers. Computer has 8GB of ram and an AMD Phenom II X6 1045T processor at 2.70GHz. It's a 64bit machine and I'm using the 64bit version of iTunes. I think my PC is capable of handling HD. I'm reading the specs on the card now and it appears perfectly capable. It's the Radeon HD 5570.

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My mac-mini keeps crashing when I and watch a movie in itunes. Just auto-updated software, could that be the problem?

My mac mini keeps crashing. I recently updated the software, following apple prompts. Every time I open a movie in itunes, it goes for 5 mins then stops. The mac fan gets really loud and the whole computer crashes. I have to restart, then the same problem occurs! HELP!!!

Launch the Console application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ If you’re running Mac OS X 10.7 or later, open LaunchPad. Click Utilities, then Console in the page that opens.
Step 1
Select "system.log" from the file list. Enter "BOOT_TIME" (without the quotes) in the search box. Note the timestamps of those log messages, which refer to the times when the system was booted. Now clear the search box and scroll back in the log to the last boot time when you had the problem. Post the messages logged during the time something abnormal was happening. That time might be before or after the boot.
For example, if the problem is a slow startup taking three minutes, post the messages timestamped within three minutes after the boot time, not before. If the problem is a system crash or freeze, post the messages from before the boot time, when the system was about to crash or was failing to shut down. In either case, please include the BOOT_TIME message at the beginning or the end of the log extract.
Post the log text, please, not a screenshot. If there are runs of repeated messages, post only one example of each. Don’t post many repetitions of the same message.
If the log doesn't go back far enough in time, scroll down in the Console file list to /private/var/log/system.log.0.bz2. Search that archived log, and if necessary the older ones below it, for the same information.
Important: Some private information, such as your name, may appear in the log. Edit it out by search-and-replace in a text editor before posting.
Step 2
Do the same with kernel.log.
Step 3
Still in Console, look under System Diagnostic Reports for crash or panic logs, and post the most recent one, if any. In the interest of privacy, I suggest you edit out the “Anonymous UUID,” a long string of letters, numbers, and dashes in the header of the report, if present (it may not be.) Please don’t post shutdownStall or hang logs — they're very long and not helpful.

Saved movie trailers crash iTunes 11.1.1.11

iTunes 11.1.1.11 on my ThinkPad X230 with Win7 64bit crashes. I can click and watch a movie trailer in iTunes fine, but the same trailer downloaded and saved will crash iTunes if I click on the saved trailer. If I try to just play the saved trailer with QuickTime Pro 7.7.4, it opens QT and starts playing without crashing QT, but also without a picture or sound.
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What gives? What am I overlooking? Everything else in my iTunes seems to be working fine.
Does anyone know about the MSVCR80.dll problem and how to fix it?
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Problem signature:
Problem Event Name:    APPCRASH
Application Name:    iTunes.exe
Application Version:    11.1.1.11
Application Timestamp:    524a8521
Fault Module Name:    MSVCR80.dll
Fault Module Version:    8.0.50727.6195
Fault Module Timestamp:    4dcddbf3
Exception Code:    c0000005
Exception Offset:    0001500a

Hi Brenden,
Thank you for your reply and the suggested article. Unfortunately I still haven't been able to solve the problem.
Here is where I stand now: I have followed every possible lead and Apple Support instruction I could find-- all software is current and up to date, as are my drivers, I followed uninstall and reinstall instructions to make sure everything is clean and functioning.
Everything works fine on my computer and my iTunes except some .mov files crash iTunes.
A downloaded and saved iTunes movie trailer (720p and .mov file) crashes iTunes (as documented in my previous post). If I try to just play the saved trailer with QuickTime Pro 7.7.4, it opens QT and starts playing without crashing QT, but also without a picture or sound.
My question is: why does iTunes play the trailer fine but the same trailer downloaded and saved crashes it when I try to watch it? If I open iTunes in Safe Mode, it doesn't crash iTunes but there is also no sound or picture.
I have other .mov files on my computer that play fine in QuickTime and iTunes, while others play fine in QuickTime but crash iTunes. All my mpeg-4 files play fine in iTunes and QuickTime.
I have now spent so much time trying to solve this problem that it really bugs me .
I'd appreciate all help in finding a true fix. Searching the various forums for the different platforms revealed that other users have the same problem (for example msultan22071: https://discussions.apple.com/thread/5292773?start=0&tstart=0).
Thank you!

I just bought a movie via itunes and every time I try to watch it the whole system crashes. Help?

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Make sure the video is not in High Definiton (HD). You can check by right->clicking the file and choose Get Info. Under the Summary tab look for the Quality field. High Definition content is not compatible with your older iPod Classic as HD video resolution exceeds that of what is capable by this particular model. You'll need to redownload the standard version.
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When I try to play a rented movie, itunes crashes and I get the error message 'iTunes has stopped working'. According to the log, the error is caused by QuickTimeH264.qtx
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It's particularly frustrating as the 48 countdown has started even though the movie crashed right away.

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.....or is this just a random error? Don't think so since there are a few more with the same problem.
I’ve been waiting for a solution to this problem since iTunes rental was started, but obviously there’s not enough “complaining“ about this error! Well here’s one more try! I hope a few more people start complaining so that this gets fixed.
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After that the rented movie appears as it was never played in iTunes, the 24 hour runtime didn’t start counting, but the 30 day clock starts ticking.
There is of course one thing I observed, my MacBook gets extremely loud which would lead to increased processor activity, which I usually don’t experience except if I run many resourceful applications at once. As soon as I force iTunes to quit this is back to normal.
*Everything else, bought movies, TV shows, music, etc. works perfectly without any error or problem.*
Of course I got a refund from the iTunes store, but no indication why this problem occurred and most important how and when it will be solved.
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Things I have tried “inspired” by other forums:
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*2. Completely removed Quicktime, downloaded and installed latest version from Apple.*
*3. Bought music to check if iTunes account has problems.*
*4. Different firewall settings, turned firewall off during play! Yes firewall is back on.*
*5. Monitored activity and firewall during play without any obvious problem.*
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I too downloaded the update to Quicktime, but it did not solve my problem. After much pulling out of the hair, I found a fix for myself. It may help someone else. This is what I had to do:
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2. Open iTunes (DO NOT ATTEMPT TO PLAY THE MOVIE FROM iTUNES). Instead switch to the mini player mode (found under Advanced).
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Some of the information below has subsequently appeared in a document by turingtest2: Recovering your iTunes library from your iPod or iOS device - https://discussions.apple.com/docs/DOC-3991
Your i-device was not designed for unique storage of your media. It is not a backup device and media transfer was designed for you maintaining a master copy of your media on a computer which is itself properly backed up against loss. Syncing is one way, computer to device, updating the device content to the content on the computer, not updating or restoring content on a computer. The exception is iTunes Store purchased content.
iTunes Store: Transferring purchases from your iOS device or iPod to a computer - http://support.apple.com/kb/HT1848 - only media purchased from iTunes Store
For transferring other items from an i-device to a computer you will have to use third party commercial software. Examples (check the web for others; this is not an exhaustive listing, nor do I have any idea if they are any good):
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- Phoneview - http://www.ecamm.com/mac/phoneview/
- MusicRescue - http://www.kennettnet.co.uk/products/musicrescue/
- Sharepod (free) - http://download.cnet.com/SharePod/3000-2141_4-10794489.html?tag=mncol;2 - Windows
- Snowfox/iMedia - http://www.mac-videoconverter.com/imedia-transfer-mac.html - Mac & PC
- iexplorer (free) - http://www.macroplant.com/iexplorer/ - Mac&PC
- Yamipod (free) - http://www.yamipod.com/main/modules/downloads/ - PC, Linux, Mac [Still updated for use on newer devices? No edits to site since 2010.]
- 2010 Post by Zevoneer: iPod media recovery options - https://discussions.apple.com/message/11624224 - this is an older post and many of the links are also for old posts, so bear this in mind when reading them.
Syncing to a "New" Computer or replacing a "crashed" Hard Drive - https://discussions.apple.com/docs/DOC-3141 - dates from 2008 and some outdated information now.
Copying Content from your iPod to your Computer - The Definitive Guide - http://www.ilounge.com/index.php/articles/comments/copying-music-from-ipod-to-co mputer/ - Information about use in disk mode pertains only to older model iPods.
Get Your Music Off of Your iPod - http://howto.wired.com/wiki/Get_Your_Music_Off_of_Your_iPod - I am not sure but this may only work with some models and not newer Touch, iPhone, or iPad.
Additional information here https://discussions.apple.com/message/18324797

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I'm trying to move my iTunes library from an older desktop tower running Windows XP to a new small laptop running Windows 7. Over the years I've kept a USB hard drive in sync with the desktop holding a back up of the folder simply called iTunes. (contained all the media plus library, playlist, etc.. databases). Using the back up, I managed to get everything moved over. But now as I open iTunes in my new laptop, I see all my music, playlists, ratings, everything almost as if the laptop is taking it from where I left off in the desktop. Only, every item has an exclamation point marked to indicate the file cannot be found. It looks like a simple step I missed or have yet to take. I'm afraid that if I go "Add Folder To Library" and make iTunes look in the Music folder, my library will display everything twice and with ratings only on the non-functional listing. Obviously I'm not quite doing it right. I did this all correctly one other time after a computer crash, only by accident. Hope someone can help.
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Hi Eric,
This article may be able to help:
iTunes: How to move your music to a new computer
http://support.apple.com/kb/HT4527
This article is about the specific symptom you are seeing:
iTunes: Finding lost media and downloads
http://support.apple.com/kb/ts1408
I hope this helps!
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I rented a movie on itunes, but when trying to play it the computer prompts me "itunes has stopped working" and then crashes. Then when trying to transfer the rental, thinking it was possibly a computer issue, itunes then notifies me that it cannot transfer because my computer has not been authorized to play the movie. The rental movie was not only purchased and downloaded on an authorized computer, I also attempted to humor it and authorize it again, yet it remains in the same condition after several tries.
I was attempting to transfer it to an iphone 4s, but if there is a possibility of playing it on a computer it would be prefered. My operating system is Windows 7, if that helps.

I've seen this when downloaded to a computer/device that wasn't authorized. Try to re-authorize in case it (or someone else) became de-authorized again.

I bought a movie on itunes and it won't sync to computer - it says the computer's not authorized

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Have you tried signing out and then signing back into your account on the iPad? Settings>Store>Apple ID>Sign Out. Restart the iPad and then sign in to your account again and then see if the movie will sync.
Another thing that you can try is transfer purchases from your iPad to the iTunes library and then try to sync.
I realize that you want to sync a movie from iTunes on your computer to the iPad, but I am just trying to think of a way to "reset" your iTunes account and get everything back in order again.
You tried restarting the iPad and resetting it as well? Quitting iTunes, restart your computer and then try again?
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Whenever I download a movie from iTunes it always comes up "download error. Tap to retry"

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Hi there
To save space I recently moved all my movie files to an external HD (Iomega eGo, USB 2.0).
I removed all my movies from iTunes, then unchecked 'copy all files to my iTunes folder when I add to library' in the 'advanced' preferences, and added all my films from my external HD back into the library
But now whenever I click on 'movies' in iTunes, it simply crashes the application. It's about 150GB of m4v files - is my HD not fast enought? I thought USB 2.0 was supposed to actually be quicker than the laptop-style HD of my 2010 mini?

Robbie Cooke wrote:
Do you think the speed of USB 2.0 crashing my iTunes?
Not at all.
Try this.
Copy the entire /Music/iTunes/ folder to the external.
Hold Option and launch iTunes.
Select Choose library and select the iTunes folder you copied to the external.
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Any advice would be appreciated.
Mac OS X (10.4.9) Corrupt movie?

I received the following message from Apple:
I understand that you have not been able to play "The Ten Commandments" in itunes or in your Apple TV. It will be a pleasure to provide you with information that may help resolve your situation.
The movie you are attempting to download seems to be faulty and is currently under investiagtion. The order containing this movie is currently processing.
Your request is flagged for follow-up and I will contact you once I have more information about your order. Please note that processing can take up to five business days from the date of purchase.
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So clearly they know that the movie is messed up and I will wait to get it resolved.
Hope you all get resolutions as well.

HD movies crash itunes

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