HDCP error: can't play iTunes movies or netflix with yosemite

I get this error message: This movie can be played only on displays that support HDCP (High-bandwidth Digital Content Protection).
The movies won't play through Quicktime either.
I get a similar error from Netflix and I've tried switching to Silverlight which work for a couple weeks but now it won't work again.
I do not have my computer connected to any other device or second screen. 
This is a brand new retina Macbook Pro 2.8 GHz Intel Core i7, Memory 16GB, 1TB Solid-state, Graphics Intel Iris Pro 1536 MB. 
Everything is up-to-date.
I have called Apple twice and they could not find a solution.  I hoped it would be resolved when the first update (10.10.1) came out...but nothing has changed.

Apple doesn’t routinely monitor the discussions. These are mostly user to user discussions.
Send Apple feedback. They won't answer, but at least will know there is a problem. If enough people send feedback, it may get the problem solved sooner.
Feedback
Or you can use your Apple ID to register with this site and go the Apple BugReporter. Supposedly you will get an answer if you submit feedback.
Feedback via Apple Developer

Similar Messages

  • I can't play iTunes Movies in 5.1 surround on my surround sound system

    I like to download iTunes movies to my MacMini from iTunes store. Recently I gave up doing so because I can't play iTunes movies in 5.1 surround on my surround system. My MacMini is connected to my Marantz 6007 SR via HDMI cable. However I can get DTS or 5.1 surround sound from my system with other players such as VLC player.
    How can I fix this problem as I really want to buy or rent movies from iTunes store?

    Hi komansava,
    Thanks for visiting Apple Support Communities.
    It sounds like your Mac Mini is able to output 5.1 audio to your surround sound receiver, but iTunes purchases do not play in surround sound.
    When playing iTunes purchases, first see if iTunes is set to output the movie you're playing in surround sound:
    Set up iTunes to play content in surround sound
    Movies you purchased or rented from the iTunes Store may have stereo audio and digital surround sound tracks. ...
    In iTunes, click the Speech Bubble icon to view your audio choices, such as English (Surround). If the surround sound choice is dimmed or the icon doesn't appear, make sure you are using the appropriate hardware and that the content is encoded with digital surround sound.
    You can find this information here:
    Set up iTunes and your DVD Player for digital surround sound - Apple Support
    Best Regards,
    Jeremy 

  • Can't play a movie on DVD with QuickTime

    I can't play a movie on a DVD with QuickTime. With the player open, when I go to File and then Open, I get the two Video and Audio folders on the DVD itself! The Apple Quicktime guide says of how to play video:
    "To open a movie on your hard disk, a CD, or a DVD, do one of the following:
    1) In the Finder (or Windows Explorer), double-click the file or drag it to the QuickTime Player application icon.
    2)Choose File > Open and select the file."
    Firstly, if I double click on the DVD drive in Windows Explorer, it'll open the DVD with my default player (not Quicktime). Secondly what is the 'QuickTime Player application icon?
    Thanks, Trickyf

    Thanks QuickTimeKirk. I didn't know that about QuickTime not being able to play DVD movies. However am still interesed re the icon. Where is the icon supposed to be which I drag files to? On the desktop? There isn't an icon in the player.
    Thanks
    RF

  • Can't play iTunes movie rental because of QuickTime error????

    Dear All,
    I just rented and downloaded an HD movie from iTunes ("Despicable Me"), but can't play it, because instead I get the error message: "This movie requires QuickTime, which is not supported by this version of iTunes."
    I do have QuickTime (V.10.1) as well as the latest version of iTunes (11.0.4).
    How can I solve this supposed incompatibility problem?
    Or can I at least get a refund or credit on the unused rental?
    Thank you!!!

    When I read your post, I checked my version of QuickTime, and see that it is version 10.2.
    Then I noticed you are not running Mountain Lion - you are still on Lion per your post.
    I don't know for sure if that's the problem, but I thought I'd mention it just in case.

  • I just bought an HD movie on iTunes.  Yesterday, I watched all but twenty minutes of it on my Dell laptop.  Today, I tried to open it on the same laptop, and it told me my computer can't play HD movies, that I have to view it in SD.  What is happening?

    I just bought an HD movie on iTunes.  Yesterday, I watched all but twenty minutes of it on my Dell laptop.  Today, I tried to open it on the same laptop, and it told me my computer can't play HD movies, that I have to view it in SD.  The error message said that my computer didn't have the capabilities, but I have several other HD movies that I have always and can still watch without issue.  Just this one doesn't work.  Why, and do you know how to fix this?

    Apparently the display is required to be HDCP compatible to view HD movies in iTunes. My display isn't so this is my problem. I contacted Apple support and they have agreed to credit me for the HD movie and I have now downloaded the SD version.

  • What to do?? -What to do?? - I just updated my iTunes to ver 11.2.1 because of the annoying messages they keep sending out. Now I can't play the movies and TV series I've purchased and were watchable before - This movie can be played only on displays that

    What to do?? - I just updated my iTunes to ver 11.2.1 because of the annoying messages they keep sending out.
    Now I can't play the movies and TV series I've purchased and were watchable before.
    Comes up with "This movie can be played only on displays that support HDCP (High-bandwidth Digital Content Protection)."
    The cheek of the matter is everytime I tried to get Apple support it comes up with a request for me to pay $54 for their support package, to fix a problem I didn't have until I complied to one of their update requests.
    End of Rant!!! - Anyone know how to fix please?

    Well, I wonder about all the responses...:)
    Anyhow, I wound up "fixing" the problem by using the System Restore disks for the Mini. It's now running Tiger 10.4.11 (with all updates) and I copied my iTunes library over. It all works now. <shrug> I have no idea what the problem was, and I'm a bit leery of upgrading it to Leopard, so I think I'll just leave well enough alone.
    Richard

  • Can't play rented movies.  They appear to download OK and the timer accurately reports days remaining to watch.  But whenever I try to play the movie I get this message, "An error occurred loading this content.  Try again later."

    Can't play rented movies.  They appear to download OK and the timer accurately reports days remaining to watch.  But whenever I try to play the movie I get this message, "An error occurred loading this content.  Try again later.". Have been using the Apple TV for 2 weeks and everything else seems to work OK.  The Apple TV reports its SW is up to date.  I've tried this with two movies rented frim iTunes directly from the Apple TV.

    If after you download the movie, you navigate away and do something else with your Apple TV the content you have downloaded will be overwritten and you'll need to download it again. It's a pain in the neck for many who have slow downloads but it's something that comes with using volatile memory rather than a hard drive for storage.
    Perhaps you're not doing this, but I thought it worth mentioning.

  • Can i play a movie on apple tv if my computer does not support HDCP?

    The iTunes store sais that I can´t play a movie on my PC because it does not support HDCP. Do I am able to watch it on Apple TV anyway?

    myquestionis123 wrote:
    I don`t know i haven`t try it yet. Don`t want to take the risk that I can`t watch it...
    What is the risk? It will work (it should) or it won't.

  • I can not play a movie downloaded from itunes.  it says not authorized

    I have an iBookG4. I purchased a movie from iTunes but my computer says it is not authorized to play it.  I went under iStore an made sure authorization was on.  I still can not play the movie.   I can however play the movie on my iPad.

    Did you open with the Videos App?

  • Error message "MPAVControllerErrorDomain error 3" will not allow me to play iTunes movie rental. I rented film 6 days ago. Please help.

    Error message "MPAVControllerErrorDomain error 3" will not allow me to play iTunes movie rental. I rented film 6 days ago. Please help.

    Start Firefox in [[Safe Mode]] to check if one of the add-ons is causing the problem (switch to the DEFAULT theme: Tools > Add-ons > Themes).
    * Don't make any changes on the Safe mode start window.
    See:
    * [[Troubleshooting extensions and themes]]
    * [[Troubleshooting plugins]]
    If it does work in Safe-mode then disable all extensions and then try to find which is causing it by enabling one at a time until the problem reappears.
    * Use "Disable all add-ons" on the [[Safe mode]] start window to disable all extensions.
    * Close and restart Firefox after each change via "File > Exit" (Mac: "Firefox > Quit"; Linux: "File > Quit")

  • Unable to play some movie from Netflix on my iPad. When I click on a movie an error message comes up which says "cannot play movie. Please try again". Can anyone assist me? I just upgraded to iOS 7.1. Netflix not able to find problem.

    Unable to play some movies from Netflix on my iPad. When I click on a movie an error message comes up "Cannot play movie. Please try again later." I contacted Netflix but have not been able the help so I am wondering if it's my iPad. I didn't have a problem before but I have recently upgraded to iOS 7.1. Also is a certain amount of storage needed to play a movie? About how much is that?

    Hello all,
    I have an iPad 2 16GB with iOS 7.0.3 and Netflix version 5.0.2. I cannot watch netflix on an External LCD monitor that I have through VGA out. I use bluetooth speakers, so the AirPlay is going to that for Audio. Before this update, this combo worked without an issue.
    So as of Friday Nov. 8/2013, I contacted Netflix support, and they said they fixed the problem on their end, and the fix is on the Apple side of things, and to contact Apple support.
    So, I contacted Apple support, and the first person I spoke to said I would have to agree to pay a $35 fee for 30 days of support to this problem since my unit is out of warranty. I said this isn't a hardware issue, it's a software issue, and I'm not willing to pay to fix a problem you created. So I got a Senior Level advisor on the line, and she was helpful, and she's looking into the issue for me and said she'll contact me sometime on Tuesday or Wednesday (Nov. 12 or 13) to let me know of the issue.
    Here's the thing: this is a combination of Netflix and iOS not working correctly with any of the Apple Authorized Dongles. This is truly a code error that some hot shot programmer had major oversight on, and their management didn't catch it either. There was no reason for Netflix to rush to get this Netflix update going until Apple sorted out the bugs in iOS 7.
    Anyway, if I hear anything from Donna (the advisor), I'll post it and let you guys know. In the mean time, good luck!

  • TS3772 How can I play my movie? It's asking me to download quicktime and I already did... twice

     

    Can you check something for me please? I'd like to try doing a "Run as administrator" on your iTunes.
    Quit iTunes first.
    In Computer, open Local Disk C: or whichever drive you have your program files installed on.
    If you have a 32-bit Windows, open the "Program files" folder.
    If you have a 64-bit Windows, open the "Program Files (x86)" folder.
    Open the "iTunes" folder.
    Right-click on the iTunes.exe file and select "run as administrator".
    Can you play the movie without the QuickTime message now?

  • Playing iTunes Movies in 5.1 surround on my surround sound system

    I have the opitcal cable working. I have changed the channel seletion to surround on the movie and there is no audio. So, in short, I want to use my MacBook Pro to play iTune movies in 5.1 on a surround system. Currently, I am running OS X 10.4.11 and iTunes 9.2.1. I can play DVD's back in 5.1, so this must be an iTunes issue. Please help.
    Thanks,
    Kim

    Channel selection on the receiver right?
    Also, do a "Get Info" on the file you are attempting to play in iTunes. Does it show Surround (or something similar) for the "Channels" tag?
    In any case, I found the following:
    http://www.macworld.com/article/150554/2010/04/itunes_surround.html
    http://hints.macworld.com/article.php?story=20091118074715846
    Message was edited by: Beavis2084

  • Can I play 3D movies on a 3D TV using Quicktime 7 and the FBX QuickTime Viewer Plug-in from Autodesk?

    Can I play 3D movies on a 3D TV using Quicktime 7 and the FBX QuickTime Viewer Plug-in from Autodesk?  I would like to play 3D movies which are in Side by Side or Top/Bottom format where the image for each eye is 1080 x 720p.  I would like to output to a 3D TV connecting it to the Mac graphics card DVI output (with a HDMI 1.3 converter) using the 2nd Display option of Quicktime.
    These would be my 3D movies created with Final Cut and Stereo3D Toolbox from Dashwood.

    What type of files are these? It does seem odd that iTunes and QuickTime will still play the files, but Front Row refuses to.
    Did you have any codecs or plugins for QuickTime installed? It may be possible that one of the updates is either incompatible with, or removed, one of these.
    I recommend downloading Perian - a very versatile codec that allows the playback of many media files - and see if this cures the issue.
    ..k

  • Cannot play rented movies error 42110, cannot play rented movies error 42110

    cannot play rented movies error 42110, cannot play rented movies error 42110

    Try the "Error 3001," "-42110," or "5103" section in the Specific Conditions and Alert Messages: (Mac OS X / Windows) section of the following document:
    iTunes: Advanced iTunes Store troubleshooting

Maybe you are looking for

  • How to change setting for 'last 5 password change prompt'

    hi friends in sap, when a user changes a password sometimes he/she gets a message "Please select a password that is different from last 5". now i am in need to change this default value of "5" to "2" but i dont know what is the parameter name for cha

  • Dual Monitors in CS5 still a problem?

    Hi, I have dual monitors using mostly photoshop. In CS3, when I opened a document, I was able to have it open automatically in the right monitor, which was great. In CS4, adobe did away with that for no reason that I can think of as it is the biggest

  • Standard and Non-standard exports and queries issue

    Hi, We have created a few STANDARD books with standard exports in them. The standard exports use standard queries. The ISSUE is that in the Verifications/Filters tab, where we have put in a lot of queries - ONLY the STANDARD queries show up. We would

  • Macbook create network not working

    Hi Every time I try to Create Network from my Wifi dropdown menu, I get a "Connection Failed" error message. My laptop is connected via a Huauwei Modem. I've set up Internet Sharing correctly in Sharing (tick Internet Sharing box- Share your connecti

  • How do I combine my 3 apple accounts to 1 Itune account

    How to combine 3 apple account id's & passwords to 1 Itune account?