HDCP error messages
I just started receiving HDCP error messages regularly for content that up until now had played fine. I have HDMI 1.4 cables and a Samsung LCD which the Apple TV 2 is connected to. The content is coming off of an iMac running 10.6.7 and iTunes 10.3.1 (55) using Airplay. Both devices connect to my home network wirelessly via an Airport Extreme with 802.11n.
This AppleTV 2 experience has been horrible. It's been the hardware version of MobileMe.
-Noah
I note all the things you have done, but did you try another cable. If rebooting the Apple TV temporarily resolves the issue, then you may indeed have a faulty HDMI card either on the Apple TV or the TV but it's far more likely to be a conflict caused by switching or cabling problem.
I'm not at all swayed by the wiki article, indeed I haven't even looked at it, wiki articles are written by ordinary people who are inclined to get things wrong in much the same way as you and I are. If you are happy in the thought that you have an HDMI 1.4 cable then that's all that matters, however you are the victim of a marketing ploy and perhaps you should be aware that the HDMI standards have actually forbidden cables to be marketed that way since 2008.
HDMI 1.4 is an HDMI standard, it does have more features than the standards that preceded it, but it doesn't require a different cable than 1.3 or indeed 1.2 did. The two categories of cable have the same number of connectors and the only difference is the bandwidth they are capable of communicating between devices (75 MHz for cat 1 and 340 Mhz for cat 2). HDMI cables do now have the option of carrying ethernet, but the range of cables has simply been extended to cat 1 and cat 2 with or without ethernet.
Of the other issues, I agree that listings of content in large libraries is poor and a definite step backwards from the previous model. The issue with the network time server though suggests the problem is with your network or its settings not the Apple TV. Scrubbing through a movie will entirely depend on how much of the movie has downloaded to the Apple TV, so yes these features may not work well for the first few moments after you start a download, but they will be significantly exaggerated if you have a problem with your network.
Similar Messages
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I have had my Apple TV about 90 days now and have had no problem in playing movies rented from Apple. Now when I try to watch one, it starts an plays for about 10 or 15 seconds, then freezes. I try to play it again, and I get an HDCP error message saying that I am either not using an HDMI cable or it is not properly connected to an HDTV. Neither is true. And nothing has changed with my setup. I tried restoring and resetting to the original factory settings, and one time it did fix this, but now it does not. What should I do?
I have an LED TV that is less than 6 months old (and my ATV is using the HDMI cable that freakin' came with it!) and I have been watching movies on it just fine until a recent up date and then have had the same HDCP problem that everyone else is posting about. Here is the only way I found to resolve it (besides the not helpful suggestion of "buy a new TV" ):
On Apple tv go to:
Settings
General
Reset
Reset all Settings (make sure you don't click Restore as it automatically updates the latest firmware).
You will have to go in and re-enter all your user info after doing this, but it fixed my HDCP error message problem and all my purchased movies are now playing like they should. Apple fail on this one as a lot of people seem to be having this problem and Apple should have at the very least warned everyone that this might occur. -
Our ATV has been working perfectly until recently when we installed the 2.2 software. We no can no longer play movies we've rented or purchased (even though we had been able to do so). We can still watch trailers and tv shows. Apple support has been terrible - blaming this on our tv, which they have said is not HDCP compliant. That is rubbish - its a new Sharp LCD, and is perfectly compliant.
HelpYet another frustrated user.
I have verified my TV and cable are HDCP compliant, yet have suddenly started getting the same error message.
Check out http://discussions.apple.com/thread.jspa?messageID=9132347�
Frustrating to say the least. The more people yell, the more we have a chance of being heard. -
Apple TV - HDCP error message.
Cannot watch rental movies, just bought movies on new Apple TV. Keeps coming up with something about HDCP? Have tried all sorts of things to get it working, but can't seem to find a solution. Any ideas?
I have rented two movies so far. Didn't want to waste too much money with rentals. On these two it did the same thing. The first rental I rented through itunes store, but the second one I rented through the Apple TV itself. Both had the same error message though. I just remembered that when I did a reset of it, it would play about 2 seconds of it and then stopped (the introduction part of the filmmaking company i.e. MGM Studios). After that it went to the error message again.
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Why am I getting an HDCP error message and what do I do about it?
Purchased an HD episode of Firefly, tried to play it before it was done downloading, and got a message that said:
This movie can be played only on displays that support HDCP (High-bandwidth Digital Content Protection).
I thought it might be a problem with the download not being completed, but now it's finished, and it still won't play.
Here's what I have to say about this:
1) Why in the **** didn't it say anything about this BEFORE the purchase went through? Seriously, Apple!
2) I've downloaded and played HD from the iTunes store before. Why am I only having this problem now?
3) What do I do about it?Try the following user tip:
Troubleshooting issues with iTunes for Windows updates -
I've already tried resetting the computer, resetting the pram and I am still waiting to call Apple support PLEASE SOMEONE HELP!!!!
If you have more than one user account, you must be logged in as an administrator to carry out these instructions.
Launch the Console application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Console in the icon grid.
Select the most recent panic log under the heading System Diagnostic Reports on the left. If you don't see that heading, select
View ▹ Show Log List from the menu bar. Post the entire contents of the panic report — the text, please, not a screenshot. In the interest of privacy, I suggest you edit out the “Anonymous UUID,” a long string of letters, numbers, and dashes in the header and body of the report, if it’s present (it may not be.) Please don't post shutdownStall, spin, or hang reports. -
I suddenly get a message of hdcp error when trying to watch films. There used to be no problem watching these films previously. What is the issue?
I also started getting this error this week. I have a 27" iMac that's my home media server, and stream movies to my Apple TV, another iMac in the Kitchen, and to my iPad when exercising.
I was attempting to watch a new movie purchase a couple of days ago, and the Apple TV just gave me the spinning circle, but never started the movie. So, I went to my Office 27" iMac to see what was wrong, and discovered I couldn't play it there, either on my external 27" Thunderbolt display, or on the built-in 27" display. iTunes was giving me the HDCP error box on a gray space in the iTunes window.
I resolved the issue that evening by rebooting the Apple TV, which then allowed the movie to stream fine from the 27" Office iMac. After watching the movie, later that evening I tried it again on the 27" iMac, and the movie was playing fine, without the HDCP error message. Odd, but it was working.
I downloaded another movie last night, and tried to play it on the 27" Office iMac immediately, and again got the HDCP error. This time I resolved it by going to the Kitchen 21" iMac and streaming the movie to there. It played fine in the Kitchen, and after that test, it played fine again on the 27" Office iMac source computer. Again, odd, but it's working again.
I contacted AppleCare while I was testing things this morning, and they suggested the Disk Utility/Repair Disk option, which I ran. It didn't find any errors, but it's a painless thing to try, and with the SSD it went really fast.
I'm running the latest build of Yosemite (10.10.2/build 14C109) on my Macs, and iTunes 12.1.0.50 on my Macs. I also ran the 10.10.2 Combo update this morning, just in case it's a corrupted driver issue. I've found in the past that incremental/delta updates can lead to a build-up of damaged/corrupted files over time, so running the combo replaces everything that doesn't match the latest build. Hopefully, today's combo update and permissions repair will resolve this issue for me for now. -
HDCP error with new HDCP compliant monitor
I just bought a new Asus VE228H monitor. I have a ATI Radeon HD 4200, HDCP compliant video card and I am running Windows 7 and iTunes 12.1.1.4. Even though the new monitor is HDCP compliant, I still get an HDCP error in iTunes. I replaced the cable with a new HDMI cable and I still get the error. I have tried searching online for a solution, but haven't found a solution. Thanks in advance for your help.
SUCCESS ....... for now ......!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
i have now got my atv2 unit to power back on - and we can play the rented SD movie which is playing now to a happy family....
No HDCP error message appeared this time.
This what we did to fix our issues....
1) Pressed the HDMI cable more firmly into the HDMI port into TV - this allowed the ATV2 to actually show/reappear onto the tv panel.
2) Plugged both power leads for TV and ATV DIRECTLY into wall. (Previously, we had both AC leads plugged into a 4x multi power board and had this plugged into the wall.
We started the SD movie and no HDCP error appeared and movie is still playing as i type...
Now, to repeat this error/diagnostic, we then plugged the TV power lead back into the 4 x multi power board and plugged the board back into the wall. Immediately, the dreaded HDCP error re-appeared. We then replugged TV back into wall directly and no HDCP error message.
Hypothesis #1 :
Now, this 4 x multi power board also had our DVD player and stereo connected to it. Perhaps our DVD (potential recording device) was being detected and hence the HDCP barrier came up so that we were not able to record this movie.... just a hunch but sounds plausible.....
Hypothesis #2 :
Also, this 4 x multi power board was within immediate vacinity of the ATV2 unit. Possible interference.....
When the 'dust' settles and the family finishes watching the movies, (1 x HD , 1 x SD), i will plug the 4 x multi power board into another AC wall socket way out of the way of the ATV2 unit (around 4m) and try to repeat this error to validate my hypotheses - noted above.
I will report findings later in around 6 hours...
thanks for your help people... -
ITunes HDCP error on a FULLY COMPLIANT SYSTEM
OK, I've just about had enough of this DRM nonsense.
Everyone who pays has to run around for hours trying to find a way to play the stuff they paid for while those who don't pay just sit down and watch! Great way to do business. Great way to encourage people to actually pay for stuff! Well done!
When will the top studio heads realize it's just making us all LOSE more money than we gain!
My system is 100% HDCP compliant.
I can confirm in the Nvidia control panel that both my graphics card and display are compliant and currently running HDCP fine.
But all of a sudden, last night iTunes refuses to play any of my few iTunes movie downloads (of which thankfully there are few, Blu-ray is so much better and the protection is easy to get around so you can play them back properly as you wish, but for a few titles I grew tired of waiting for the studios to get around to releasing them in a proper HD format, Blu-ray, so I finally caved in and tried a few digital downloads and for the other case I got one as promo (along with the Blu-ray).)
I tried re-booting and re-installing iTunes a few times and once it played for about 10 seconds before quitting and putting up the fake HDCP error message.
I can play back Blu-ray stuff just fine even if I turn off AnyDVDHD. So between that and the control panel saying HDCP is running fine, it's obviously running fine.
So I don't know what extreme levels iTunes is suddenly decided to use to verify HDCP, since everything else runs HDCP protected content just fine.
It's pretty ridiculous how many other complains like this I see around too. Can this really be good for business??
And it's pretty ridiculous that iTunes won't even let me watch a movie that I am in. Heck, I even partly funded a movie for which I'm now getting blocked by iTunes, now how is that for the height of irony! RIDICULOUS! Apple get your act together! This isn't good for your bottom line or anyone connected to the industries bottom line nor to any of the millions of loyal paying customers.I'm sorry, but I don't think that's the problem...
I have a Mac Pro with an Apple Cinema Display 23', and it worked fine, I could watch all movies, until I upgraded my video card for a new one. My MacPro came with an ATI video card, and I it stopped working. So I had to replace it for new one and I've choose a new nVidia gForce 285. Since then I can't watch any HD movie I downloaded from iTunes Store. In this case the problem is with the video card, that is not recognized as an HDCP device or something related. I'm trying to contact Apple to see what can be done with this problem and I suggest you guys to do the same. Some one must realize that some Apple computers will not have configurations 100% made by Apple.
Best Regards
-Bruno -
I called Samsung and they said all of their televisions are HDCP compliant. I have them my model number and everything.
They said the error is from one of the input devices. Is this an Apple TV issue, or could it be one of my cables?I have 5 plus year old Samsung HD TV. I was getting HDCP error message with HDMI cable from Apple TV (ATV) to TV HDMI 2. I turned off and turned on TV and ATV and still got the HDCP error message.
I then turned off ATV and TV and switched cables and connected the ATV HDMI cable to HDMI 1 and it worked not sure if it was the cable or connecting to HDMI 1. -
HDCP error on Samsung LE32R72B
Hi ,
I've read about the HDCP error on this community.
I have the same problem...
Now, when I plug my digibox on my Samsung LE 32R72B, I have almost the same problem ! There is no signal...
So I was wondering if it is maybe my HDMI cable, or my TV ?
The reason why I'm asking this is because, if I buy a new HDMI cable what will cost me 25 $ and it won't work, the problem isn't fixed...
Please Help !I have 5 plus year old Samsung HD TV. I was getting HDCP error message with HDMI cable from Apple TV (ATV) to TV HDMI 2. I turned off and turned on TV and ATV and still got the HDCP error message.
I then turned off ATV and TV and switched cables and connected the ATV HDMI cable to HDMI 1 and it worked not sure if it was the cable or connecting to HDMI 1. -
I just replaced my apple tv with a apple tv 2. I have a Sony Bravia KDL-V32XBR1 and I'm getting the HDCP error. I'm using a RocketFish HDMI cable so I'm pretty sure that it supports HDCP.
I can play Youtube, but no netflix and no rental or purchased. I cant do Youtube or any other streamed video from my iPad without getting the HDCP
error message.
Any ideas how to fix?
thanks
bThis is happening to me too- this is a replacement apple tv because I kept getting the green screen of death! I called for support, because I have iPods, iPhone, MacBook pro and air book in my household and the support people would not address any problems with Apple TV-
I got the impression they felt the product was worthless-
It is just at the one year warranty and I am fed up! NO MORE APPLE TV when there are so many products that offer service.
I have tried changing video output, tv specs, and my gold rocket fish are the best cables around! I think it is apple's new update that took six hours to load a few days ago- Pure garbage! Not even fit for eBay!
Rediculous! Sure will make me think twice about buying apple again!
NO STEP by STEP SOLUTIONS-
Apple has become CORPORATOCRACY PERSONIFIED-
Take our money and then absolutely no service. -
Hello community,
If i try to play a iTunes purchased movie on may Macbook Pro 15 Retina, a Error message comes up "HDCP not supported". I try to run it on the notebook screen, I have not plugged in any external device (monitor, beamer..).
Full Error message in german:
Der gewählte Film kann auf dem angeschlossenen Bildschirm nicht wiedergegeben werden.
Dieser Film kann nur auf Bildschirmen wiedergegeben werden, die HDCP (High-bandwidth Digital Content Protection) unterstützen.
Any ideas?I had this same problem. What worked for me- not sure which one did it, but I went to System Preferences-Displays, and I turned off "Show mirroring options in the menu bar when available" and I also changed my resolution from "Best for retina display" to scaled "More Space". The other scaling options seemed to do similar.
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When I use airplay to watch hbo go through Apple TV it starts running. However for no apparent reason it will suddenly stop and the error message that I need hdcp something comes on and then I cannot continue watching it. It is so random happening after 40 min of viewing or 15 min or sometimes not letting it start at all. Support topics are no help. Any ideas?
When I use airplay to watch hbo go through Apple TV it starts running. However for no apparent reason it will suddenly stop and the error message that I need hdcp something comes on and then I cannot continue watching it. It is so random happening after 40 min of viewing or 15 min or sometimes not letting it start at all. Support topics are no help. Any ideas?
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Why do I get error message HDCP when I try to stream?
when try to stream a rented movie from iTunes I get error message with HDCP?
OK, I`m a PC user, not MAC (but I have an IPhone 5 and Ipod Touch). I am using a Hewlett Packard HP Z 800 Professional workstation with 32 GB of RAM. My graphic card is NVIDIA GTX 670, the "monitor"" is a brand new SONY Bravia Full HD Televison set, connected by HDMI cable, 1.4 HDMI standard. Because the Iphone is new, I happened to browse the Itunes Shop and purchased the first episodes of the NIKKITA series. Runs perfectly. Yesterday I therefore invested into a larger bibliotheque of movies and single episodes of series. Not ONE single item is running on any of my 5 computers. (All run Windows 7 64 Bit and the newest Itunes version is installed).
Because I always was a PC User, in principal pay for downloads but also in principle boycot DRM disabled items for the very same reason I experience now (DRM is blocking the legal use, not the illegally downloaded and cracked versions), I might have misunderstood the message circulating some time ago, APPLE aborting the "DRM abuse". Legally the situation is an "inverse ripping" situation. Not the mean illegal downloader of copyrighted material damages the poor starving author or movie industry, but the industry is damaging (or preventing) the use of perfectly legal purchased materials and sold non funtional material, which is against all laws in the world. I`ll remember it when they againn complain of decreasing sales and the end of the world. For myself the solution is not to purchase ANY of those bogus video, music or software files until any disabling software codes or hardware features are removed. If APPLE wants to do me a favor they could indicate if video files are HDCP -impaired or not or contain any other uninvited "user" of my property. (Of course my equipment would be HDCP ready. However I am not.)
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