HDCP - Error on Playback

I haven't used my Apple TV for many months and then just recently went to try it. I am getting the error message I see everyone else talking about. I bought the Apple TV and HDMI cable at the apple store in December of 2011. Does Apple have a fix for this yet? If Apple does not have a fix yet, are they buying back Apple TVs that no longer work? I appreciate help from anyone who can help.

This issue resurfaced again after months of working just fine. I restarted the aTV and tried to play anything in Netflix and for 3 seconds I had success but then playback stopped and the HDCP nonsense ensued.
Now I am using cheap HDMI cables with an HDMI switch but that doesnt explain why this issue comes and goes and then comes back again. I also tried bypassing the switch with no luck.
Pretty disappointed.

Similar Messages

HDCP Error AppleTV Can't watch Netflix

I need to know where is Apple showing a solution about the HDCP error in AppleTV's arround the world.
People are paying to get services like Netflix and this error besides being ridiculous, frankly is a huge frustration for users of Apple that certainly want THE BEST in these products (which are NOT cheap either).
I've changed my cable, followed all step of these discussions suggest and nothing. This error is still there and NO ONE IN APPLE OFFERS some kind of solution.
Please respond or something like that. People needs a solution soon.
"This content requires HDCP for playback. HDCP isn't supported by your HDMI connection."

Best to give them feedback directly
http://www.apple.com/feedback/

HDCP error with LG TV...

Hello.
I purchased a new Apple TV for my parents. I first set it up and tested it on my home TV (at 42" LG LCD TV) and all worked fine. So, I gave it to my parents and set it up on their home TV (a 32" LG LCD TV). As soon as they try and play rented content from iTunes store or Netflix, they get an error that says "This content requires HDCP for playback" and the video won't play. So, I brought the Apple TV back home, updated the software on the ATV and tried it again on my TV — again, no issues playing content. So, I brought it back to my parents, thus time with the same HDMI cable I was using at home, but again, I get the HDCP error and the video won't play. Tried three different HDMI cables and many of the suggestions found online to get things working, but nothing. For the records, the TV that won't work is an LG 32" LCD TV, model number 32LH30-UA. Anyone else have this model and having these issues?
Right now, my only solution is to give them my old Apple TV (gen1) in exchange for the new Apple TV (gen2) since the older Apple TV had component connections, so they can at least use that get around the HDCP bug for iTunes rentals (though, they'll be out of luck for Netflix since Apple abandoned older Apple TV users on that one).
Honestly, this is very frustrating. Once again, all these copyright protection "schemes" end up screwing the legit customer. If this doesn't get sorted out, then it's time to provide alternate, copyright protection-free content to my (and their) Apple TVs via the torrent of options available out there...
k.

I searched on LG's website for how to update the firmware on an LG TV. It says you need a "wired connection" (meaning via an ethernet cable) to an Internet modem or router, but my model (the 37LH30-UA) doesn't have an ethernet port. I have emailed LG about the issue, but my conclusion so far is that this TV is just not compatible with Apple TV. We'll see what LG has to say for themselves.
If your parents' TV has an ethernet port, try updating the firmware and see if that works.

Hdcp error on i Mac?

I suddenly get a message of hdcp error when trying to watch films. There used to be no problem watching these films previously. What is the issue?

I also started getting this error this week. I have a 27" iMac that's my home media server, and stream movies to my Apple TV, another iMac in the Kitchen, and to my iPad when exercising.
I was attempting to watch a new movie purchase a couple of days ago, and the Apple TV just gave me the spinning circle, but never started the movie. So, I went to my Office 27" iMac to see what was wrong, and discovered I couldn't play it there, either on my external 27" Thunderbolt display, or on the built-in 27" display. iTunes was giving me the HDCP error box on a gray space in the iTunes window.
I resolved the issue that evening by rebooting the Apple TV, which then allowed the movie to stream fine from the 27" Office iMac. After watching the movie, later that evening I tried it again on the 27" iMac, and the movie was playing fine, without the HDCP error message. Odd, but it was working.
I downloaded another movie last night, and tried to play it on the 27" Office iMac immediately, and again got the HDCP error. This time I resolved it by going to the Kitchen 21" iMac and streaming the movie to there. It played fine in the Kitchen, and after that test, it played fine again on the 27" Office iMac source computer. Again, odd, but it's working again.
I contacted AppleCare while I was testing things this morning, and they suggested the Disk Utility/Repair Disk option, which I ran. It didn't find any errors, but it's a painless thing to try, and with the SSD it went really fast.
I'm running the latest build of Yosemite (10.10.2/build 14C109) on my Macs, and iTunes 12.1.0.50 on my Macs. I also ran the 10.10.2 Combo update this morning, just in case it's a corrupted driver issue. I've found in the past that incremental/delta updates can lead to a build-up of damaged/corrupted files over time, so running the combo replaces everything that doesn't match the latest build. Hopefully, today's combo update and permissions repair will resolve this issue for me for now.

HDMI to VGA output possible (or will I get HDCP errors)?

Hello.
Does anyone know if it's possible to use an HDMI-to-VGA cable with the ATV (gen2)? I purchased an ATV for my parents and they can't use it as every time they go to play a movie rental or stream Netflix, they get an HDCP error saying "the connection doesn't support HDCP".
I have confirmed their TVs HDMI (v1.3) ports all supports HDCP and I have also used various HDMI cables, but nothing I do works — it always results in an HDCP error.
They have a VGA port available on their TV and I'm wondering if it would be possible to use an HDMI-to-VGA cable to play content? Or would this also result in an HDCP error?
My only other option seems to be to return the ATV?
Thanks,
Kristin.

On my parents TV (32" LG LCD), I have tried various cables, etc. but can never get the ATV to play protected content. The first thing I did was take it home and plug it in, using the exact same cables, to my TV (42" LG LCD). Worked fine. I then tried with the 3 other HDMI cables I'd been trying at my parents house. All worked fine.
This initially led me to believe it was an issue with their TV. So, I attached a number of other HDMI devices (that require HDCP) to their TV, and all worked fine, no errors. I then dealt with LG on this and they determined that everything was fine with the TV, especially since other HDMI-based devices requiring HDCP had no issues.
So, at this point, the only thing left is that the ATV just doesn't like their particular TV. These boards are flooded with this issue on various models/brands of TV. I don't think there's any real solution other than returning the ATV. It's a bummer. I absolutely love my ATV and I know they would have too. Once again, shoddy copyright protection wins again.
Thanks,
k.

HDCP Error Message

I have had my Apple TV about 90 days now and have had no problem in playing movies rented from Apple. Now when I try to watch one, it starts an plays for about 10 or 15 seconds, then freezes. I try to play it again, and I get an HDCP error message saying that I am either not using an HDMI cable or it is not properly connected to an HDTV. Neither is true. And nothing has changed with my setup. I tried restoring and resetting to the original factory settings, and one time it did fix this, but now it does not. What should I do?

I have an LED TV that is less than 6 months old (and my ATV is using the HDMI cable that freakin' came with it!) and I have been watching movies on it just fine until a recent up date and then have had the same HDCP problem that everyone else is posting about. Here is the only way I found to resolve it (besides the not helpful suggestion of "buy a new TV" ):
On Apple tv go to:
Settings
General
Reset
Reset all Settings (make sure you don't click Restore as it automatically updates the latest firmware).
You will have to go in and re-enter all your user info after doing this, but it fixed my HDCP error message problem and all my purchased movies are now playing like they should. Apple fail on this one as a lot of people seem to be having this problem and Apple should have at the very least warned everyone that this might occur.

HT4428 Fabricated HDCP error??

Why am I suddenly receiving an HDCP error after owning this product for nearly 3 years? I've had the same tv and HDMI for the last year with no problems. The "sleep" fix isn't fixing it. Please solve this issue so things "just work" again as you advertise. I have an angry toddler who can't watch her favorite movies because we only own them on iTunes.
Also, it seems odd that every time a new product is on the horizon, the old one has issues.

Please read all the troubleshooting steps in the article from which this thread was created and try them.
FYI, you are not addressing Apple here, we are all users like yourself.

55SL412U + VSX-1019AH HDCP error

I have a 55SL412U connected via HDMI 1.3 to a Pioneer VSX-1019AH receiver. If I turn on the receiver before the TV, about 98% of the time the receiver will show "HDCP error" and then turn off a few seconds later. If I turn the TV on first, and wait a few seconds, it works fine.
This TV replaced a Sharp Aquos that was hooked up the exact same way (same cable, and nothing else has changed), and that TV worked fine.
Any ideas what is causing this, or how I can avoid it? It wouldn't be such a big problem if 1) the TV was more reliable while using a Logitech Harmony remote, and 2) it had discrete IR codes.
1) On both the Logitech and another programmable remote, I have to point the remotes directly at the TV and press power several times before the TV finally registers it. The OEM remote works fine, and at much wider angles.
2) Because I can only program "power toggle" and not separate on/off, and due to the reliability issues, it makes it very difficult to use the harmony to turn things on in the right order. I often end up just using the OEM remote for power and then using the harmony to control it afterwards.
It's kind of a crazy situation for a new TV to be in, certainly not what I'd expect from a piece of electronics bought in 2011.
Any advice?

If I turn on just the receiver, it works fine, and if I use a source that is playing audio, the audio comes through fine.
If I turn on the TV at any point after the receiver is on (up to a couple of minutes, I've never specifically waited longer than that), the receiver shows "HDCP error" and then turns off a few seconds later.

Apple TV 3 HDCP Error

Hi, I have an Apple TV 3. I can watch videos from the apple tv itself like the trailer and movies. However, whenever I tried airplaying from my iPad device. The video loads for a few seconds and I will get a HDCP Error. I've checked up the solution and many of you suggested the handshake error, and have to remove the cables etc. But I've done this countless time and this definitely isn't the issue. It use to work with airplay when I just got it, the problem definitely isn't with the TV or the Cable. Can someone help me?

Imperials wrote:
What do you mean protected by HDCP or flag???
Quote:: I can add movies into my computers itunes and from the ATV, launch the video through home-sharing with no problem.
Playing DRM movies from your ATV, does not prove that it used nor negotiated HDCP successfully.
HDCP is not part of apples DRM, it is part of the Bluray standard to protect the link from a Bluray player to the TV and the Apple TV may be exempt from its use.
But AirPlay is even used on my Pioneer AVR, so maybe Apple had to sign up to the HDCP protection, since they might want to include AirPlay in future TV sets to make HDMI cables redundant.
In any case there is any number of HD media that will play thru HDMI without an HDCP link, HDCP is not required for everything sent over HDMI.
I'm just saying that maybe AirPlay had to include HDCP and maybe the ATV is exempt, that is all I was trying to say.
I also had an bad experience with HDCP, to the point that I thought I needed a new TV, but which turned out to be something wrong in the HDMI cable. The cable worked or not worked depending on how I twisted or bent the cable coming out of the tv.
Now I have writers cramp and an ugly wordy reply!

HDCP error with new HDCP compliant monitor

I just bought a new Asus VE228H monitor. I have a ATI Radeon HD 4200, HDCP compliant video card and I am running Windows 7 and iTunes 12.1.1.4. Even though the new monitor is HDCP compliant, I still get an HDCP error in iTunes. I replaced the cable with a new HDMI cable and I still get the error. I have tried searching online for a solution, but haven't found a solution. Thanks in advance for your help.

SUCCESS ....... for now ......!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
i have now got my atv2 unit to power back on - and we can play the rented SD movie which is playing now to a happy family....
No HDCP error message appeared this time.
This what we did to fix our issues....
1) Pressed the HDMI cable more firmly into the HDMI port into TV - this allowed the ATV2 to actually show/reappear onto the tv panel.
2) Plugged both power leads for TV and ATV DIRECTLY into wall. (Previously, we had both AC leads plugged into a 4x multi power board and had this plugged into the wall.
We started the SD movie and no HDCP error appeared and movie is still playing as i type...
Now, to repeat this error/diagnostic, we then plugged the TV power lead back into the 4 x multi power board and plugged the board back into the wall. Immediately, the dreaded HDCP error re-appeared. We then replugged TV back into wall directly and no HDCP error message.
Hypothesis #1 :
Now, this 4 x multi power board also had our DVD player and stereo connected to it. Perhaps our DVD (potential recording device) was being detected and hence the HDCP barrier came up so that we were not able to record this movie.... just a hunch but sounds plausible.....
Hypothesis #2 :
Also, this 4 x multi power board was within immediate vacinity of the ATV2 unit. Possible interference.....
When the 'dust' settles and the family finishes watching the movies, (1 x HD , 1 x SD), i will plug the 4 x multi power board into another AC wall socket way out of the way of the ATV2 unit (around 4m) and try to repeat this error to validate my hypotheses - noted above.
I will report findings later in around 6 hours...
thanks for your help people...

HDCP error death

I started getting the HDCP error recently and have been unable to watch any trailers and the film i rented. After calling Apple support they suggested that my Tv is not HDCP compliant. (Polaroid FLU-2632)
it is a new ATV purchased in June 2012 with a new high speed HDMI cable.
OK, so it would be good to have some forewarning that i may not be able to use the services provided when purchasing?
However, i now get the error message when trying to stream youtube and my own home movies over airplay. I certainly have not copyright protected my own fims.
Apple support is not available on a sunday, but am not sure that they know any more than i do?
Has anyone had the problem with airplay and any luck?
thanks

Have you checked with your manufacturer if the TV supports HDMI.
The requirements are stated reasonably clearly.
Try restarting the Apple TV by removing ALL the cables for 30 seconds, or resetting it using the reset option under general.
Check that the HDMI cable is correctly seated at both ends.
Try disconnecting the cable and connecting it again.
Try another HDMI cable.
Try the Apple TV with another TV

HDCP error with Hulu and Netflix

I've had a Apple TV 2 for a few years now and it has worked great.. Two days ago it stopped playing Hulu and Netflix and Vimeo.. All worked fine up until then.. It continues to give me a HDCP error when I try to use them.. It will try to load the program then after 4secs I get the error.. I have changed nothing on my set up.. I have reset and restored, unplugged the HDMI cable and power cable as well.. No luck.. The only thing it will play is content I purchase or have purchased from Apple.. Is anyone else having this issues.. Any help would be appreciated!!

I would try testing with another tv to verify the problem is with the tv and not with the atv

ITunes HDCP error on a FULLY COMPLIANT SYSTEM

OK, I've just about had enough of this DRM nonsense.
Everyone who pays has to run around for hours trying to find a way to play the stuff they paid for while those who don't pay just sit down and watch! Great way to do business. Great way to encourage people to actually pay for stuff! Well done!
When will the top studio heads realize it's just making us all LOSE more money than we gain!
My system is 100% HDCP compliant.
I can confirm in the Nvidia control panel that both my graphics card and display are compliant and currently running HDCP fine.
But all of a sudden, last night iTunes refuses to play any of my few iTunes movie downloads (of which thankfully there are few, Blu-ray is so much better and the protection is easy to get around so you can play them back properly as you wish, but for a few titles I grew tired of waiting for the studios to get around to releasing them in a proper HD format, Blu-ray, so I finally caved in and tried a few digital downloads and for the other case I got one as promo (along with the Blu-ray).)
I tried re-booting and re-installing iTunes a few times and once it played for about 10 seconds before quitting and putting up the fake HDCP error message.
I can play back Blu-ray stuff just fine even if I turn off AnyDVDHD. So between that and the control panel saying HDCP is running fine, it's obviously running fine.
So I don't know what extreme levels iTunes is suddenly decided to use to verify HDCP, since everything else runs HDCP protected content just fine.
It's pretty ridiculous how many other complains like this I see around too. Can this really be good for business??
And it's pretty ridiculous that iTunes won't even let me watch a movie that I am in. Heck, I even partly funded a movie for which I'm now getting blocked by iTunes, now how is that for the height of irony! RIDICULOUS! Apple get your act together! This isn't good for your bottom line or anyone connected to the industries bottom line nor to any of the millions of loyal paying customers.

I'm sorry, but I don't think that's the problem...
I have a Mac Pro with an Apple Cinema Display 23', and it worked fine, I could watch all movies, until I upgraded my video card for a new one. My MacPro came with an ATI video card, and I it stopped working. So I had to replace it for new one and I've choose a new nVidia gForce 285. Since then I can't watch any HD movie I downloaded from iTunes Store. In this case the problem is with the video card, that is not recognized as an HDCP device or something related. I'm trying to contact Apple to see what can be done with this problem and I suggest you guys to do the same. Some one must realize that some Apple computers will not have configurations 100% made by Apple.
Best Regards
-Bruno

How do I fix a HDCP error?

How do I fix a HDCP error on my IMAC? Im getting a error when attempting to view Netflix.

To add to the other responses, I had a situation where even with an hdcp compliant display I got errors. It was all due to a cheap cable which I replaced with an Extron one, problem solved,

HDCP - Error on Playback

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