HDCP error with iTunes 11.3.1 update

I recently cannot watch any HD content on my computer purchased through iTunes.  Just started happening with the latest 11.3.1 update.  I get the old HDCP content cannot be played message even though I have all apple gear, could play the content a few weeks ago with the last iTunes, monitor is more than capable of playing HD content, and the movies play for 10-15 seconds and then freeze and the error message pops up.  Never an issue before.  Apple Cinema display connected to a Mac Pro from 2012 running Mavericks and iTunes 11.3.1.
I have reset my SMC a few times and it does not help.  Any ideas, or do I just find another way to get media.  I will just buy DVD's and rip them to my mac if this is the new NORM.  It will play fine on my TV through Apple TV, but not on my computer through iTunes.
Thanks in advance.

I have exactly the same Problem: Has always worked before, came "out of the blue" after latest updates, hardware is more than capable, have tried every maintenance option known to me.
In the meantime, I also tried 6 different configurations of OSX and iTunes via external boot disk together with my hardware, from OSX 10.8.5 to 10.10 (beta) and iTunes 11.1.4 to 12.0 (beta) and voilá: everywhere it WORKED! So the error seems to be software based and seems to occure while updating a system over time. A solution could be to clean install the Mac with a fresh system, but at the moment I don't have the time for that. Hopefully others will chime in into this discussion and Apple will get aware of the problem.
Will also try to get in touch with Apple-Tech-Support, but my Apple-Care-Warranty is over and I'm not willing to pay 50 bucks for that phone call. Also don't have a Genius-Bar around...
My workaround for now is, to use an external boot disk with a clean OSX 10.9.4, log in with Apple-ID and play the movies.

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