HDCP message in iTunes
Why a can't play HD movies purchased from iTunes Store and in place I get "This movie can be played only on displays that support HDCP"? I'm runing iTunes v11.0.2 in my 13-inch-Mid 2011-1.7 GHz Intel Core i5 MacBook Air with OS X Lion 10.7.5.
Hello R Hic,
I found an article that goes over how to restart and troubleshoot the Apple Mobile Device Service on Windows. I would recommend following the steps listed in that article and that should resolve your issue.
How to restart the Apple Mobile Device Service (AMDS) on Windows
http://support.apple.com/kb/TS1567
Hope that helps,
Griff W.
Similar Messages
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I have an Nvidia GTX 580 and a Dell U2711, which has HDCP support. Why do I get the message in itunes that my hardware does not support it?
I downloaded 1080p content, not sure why this would not work with the hardware I have.
BryanUpdated first post with dmesg output. I added all of it, but here's a quick snippet of the tail (which is right after booting up and attempting to autostart SLiM)
[ 13.426857] NVRM: API mismatch: the client has the version 310.19, but
NVRM: this kernel module has the version 304.60. Please
NVRM: make sure that this kernel module and all NVIDIA driver
NVRM: components have the same version.
Why is the kernel getting 304.60 ? That's got to be the issue, but I don't why the kernel is getting 304.60 ...
Output of pacman -Qs nvidia:
local/conky-nvidia 1.9.0-2
An advanced, highly configurable system monitor for X based on torsmo
local/lib32-nvidia-utils 310.19-1
NVIDIA drivers utilities and libraries. (32-bit)
local/libvdpau-git-flashpatch 20120825-1
Nvidia VDPAU library from git with patch to fix flash blue tint and bleed through
local/libxnvctrl 304.51-1
NVIDIA X Ctrl library
local/nvidia 310.19-2
NVIDIA drivers for linux.
local/nvidia-utils 310.19-1
NVIDIA drivers utilities and libraries. -
I use windows vista and I have upgraded my itunes. Now when I open it, it gives me a message saying "itunes has stopped working" and then gives me a message saying it will notify me for a solution. What can I do to fix this so it can open and not give me any more problems???
First you can try;
Try restarting PC and run itunes again!
If error again than perform clean instal of itunes (uninstal first and than instal again)! -
I have never been so frustrated before in my life with any phone. I find it obnoxious as it is that I cannot simply drag and drop files (especially MP3's) straight from my PC directly into my phone, which I have been used to doing up until now. Everyone who convinced me to get the iPhone has instructed me that my frustration can be fixed by downloading iTunes and syncing it all up via that program (which I have never used before). So, I downloaded the program successfully, however when I connect the iPhone 4 to the PC and iTunes is open, I get an error message that 'iTunes cannot read the content of the iPhone "iPhone" and that I should go to the Preferences tab of the iPhone and select 'restore' to restore this phone to factory settings. First of all, I don't understand why I need to do that. I have already downloaded apps and other important things in the 2 days that I have the phone. I am also scared that it will erase my contacts. This is such a headache. Music is very imporatant to me, but I am getting so frustrated that I don't have freedom over the phone which I thought was supposed to be one of the best out there. I would really appreciate help in this matter. I am sure the phone is great but I am on the verge of taking it back and getting something else.
Hey joshuafromisr,
If you resintall iTunes, it should fix the issue. The following document will go over how to remove iTunes fully and then reinstall. Depending on what version of Windows you're running you'll either follow the directions here:
Removing and Reinstalling iTunes, QuickTime, and other software components for Windows XP
http://support.apple.com/kb/HT1925
or here:
Removing and reinstalling iTunes, QuickTime, and other software components for Windows Vista or Windows 7
http://support.apple.com/kb/HT1923
Best,
David -
I am trying to open my iTunes on a Windows XP laptop and get the error message 42404 "iTunes application could not be opened. Please repair or reinstall QuickTime". I did that and it did not help. Any ideas?
Let's see if a more rigorous uninstall/reinstall procedure gets us past that, nancy. See the following troubleshooting document:
Removing and Reinstalling iTunes, QuickTime, and other software components for Windows XP -
the message"The itun, library .itl file is locked, on a locked disk, or you do not have write permission for this file". i have windows 8. how why did this happen? how do i correct this and prevent another occurance? I am able to access itunes on my i5, ipad, and my old i4 that i use solely as my ipod now. At the time problem occurred, i was connected to ext hard drive that hold over 190GB music, to add to my library. I am now unable to add to my library using my laptop. any advise/help is greatly appreciated!!
I just had the same problem and was able to fix it after trying a couple of things I found after a search.
The solution that worked for me:
Find iTunes folder - it should be in C:\Program FIles (x86) or similar depending on your operating system
Right click the entire folder (no need to open it) and click properties
Click the security tab
Click edit and highlight the user name under which you logged in.
Click the box next to full in the allow column, which should check everything
Click apply
Open iTunes
This worked for me. -
its almost 10 months,i purchased ipad2 32 3G wifi.itinially i got problem with applications and safari shut off frequently now since last 4 months my ipad starts with a message (connect iTunes)like first time start and going to restore mode and it occurs frequently.plz advise.
If you have followed the standard Apple troubleshooting processes (see user guide )
probably a trip to the local Apple Store Genius bar is called for before warranty runs out
Assuming the iPad has been released in your Country if not you may have to take it to a
neighbouring Country where it is available
This page will tell you ,via the drop down menu Countries that can support iPad
http://support.apple.com/kb/index?page=servicefaq&geo=United_Kingdom&product=ipa d -
When I try to open up itunes I am getting the message that itunes has stopped working and then microsoft sends an error message to find a solution. What can I do to fix my itunes?
First you can try;
Try restarting PC and run itunes again!
If error again than perform clean instal of itunes (uninstal first and than instal again)! -
i spend a long time to try to sync my itunes music on my ipod 160 GB Classic, but after waiting so long get a pop up message that itunes stop syncing because of error 46, some times giving me 58, 1469, and many other numbers, please help am using macbook pro
That is precisely what my mid-2010 MacBoook Pro 13 was doing before the drive finally died after an Apple Genius rebooted it a dozen or so times. I have since read about the exact same thing happening to others, including a writer for The Atlantic magazine who had never had an issue with a Mac before. Do a back-up ASAP to make sure you don't lose anything and see about replacing the HDD. It is only about $140 for a new drive. The real issue is if you lose your data, too. So, make sure you do that back-up!
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iTunes won't open.
I get this message: The iTunes Library .itl file is locked, on a locked disk or you do not have write permission for this file.This may indicate a corrupt preference file with iTunes trying to open the wrong location. Try holding down shift as you launch iTunes then choose the correct file, normally <User's Music>\iTunes\iTunes Library.itl. See iTunes: How to open an alternate iTunes Library file or create a new one.
tt2 -
i have an ipod touch 5th gen and when connected to itunes i get a message saying itunes was unable to load data class information from sync services. reconnect or try again later. anyone got any ideas? i've tried most things on most forums but still no joy
Try here:
iTunes for Windows: "Unable to load data class" or "Unable to load provider data" sync services alert
If not successful see the previous discussion on the right side of this page with the green checkmark. -
I'm using a Dell PC with windows 7. Apple Store cannot open completely. An error message states- iTunes has stopped working, close the program.
I have spoken to at least 3 Techs with no solutions found for this problem. Compatibility mode turned off. Newest Download from Apple site.See HT203206: iTunes for Windows Vista, Windows 7, or Windows 8: Fix unexpected quits or launch issues.
For general advice see Troubleshooting issues with iTunes for Windows updates.
The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach. Review the other boxes and the list of support documents further down the page in case one of them applies.
The further information area has direct links to the current and recent builds in case you have problems downloading, need to revert to an older version or want to try the iTunes for Windows (64-bit - for older video cards) release as a workaround for installation or performance issues, or compatibility with QuickTime or third party software.
Your library should be unaffected by these steps but there are also links to backup and recovery advice should it be needed.
tt2 -
Itunes will not boot on Vista Ultimate- error message is Itunes cannot opperate w/o Apple Application Support
ITunes has been uninstalled and reinstalled numerous times, program files and Window files have been checked and deleted.
All I want to do is update my I4 IPhoneQuicktime doesn't open either and sends same error message
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When I try to sync my iPod touch it comes up with a message saying "iTunes was unable to load data class information from Sync Services. Reconnect or try again later". I have reconnected and tried again later numerous times and it hasn't worked! Has anybody else had this problem and knows how to fix it??? Help me!
Try here:
iTunes for Windows: "Unable to load data class" or "Unable to load provider data" sync services alert
If not successful see the previous discussion on the right side of this page with the green checkmark. -
Error message "The Itunes Library.itl file cannot be found or created.
It goes on to say that "the default location for this file is in the "itunes" folder in the "music" folder." Help!!!!! I have found the file, however everything I have tried only produces the same message indicating the file cannot be found.
When you get that message, does iTunes give you the option of locating the file? If so, then browse to the file and select it. If you don't get that option, I believe that holding down the shift key (or possibly the control key) when you launch iTunes should cause you to get the option.
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