HDCP movies won't play on hardware that should play it

Hi,
I have recently purchased some HD movies from the iTunes store but when trying to play them I get an error message saying that I can't play the movie unless I have an HDCP display. I am using an old (yeah, I know, crappy) HP 2011x monitor, but which according to the manufacturer is HDCP compliant:
http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?objectID=c02822232 &lang=en&cc=us&taskId=&prodSeriesId=5096582&prodTypeId=382087
My video card is a Sapphire Radeon HD 7750:
http://www.sapphiretech.com/presentation/product/?cid=1&gid=3&sgid=1159&pid=1658 &psn=&lid=1&leg=0
which I think should support HDCP.
I am running Windows 8 Pro.
So, what am I doing wrong? I am using a DVI cable which I think was supplied with the monitor. Is the cable the problem?
Thanks,
Codrut

It seems this happens from time to time in iTunes. Restarting iTunes usually resolves the problem.
If the problem is persistent in Windows 8 check that Hyper-V is not eabled as HDCP does not work with Hyper-V enabled.

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