HDMI HDCP Support Issue Resolved

Everyone, I've struggled for months with the HDCP non-support issue. I've tried everything, rebooting the network, resetting ATV, etc to no avail. I think I've found a solution and have verified this by trying to watch a movie I'm in the process of downloading. Here is what I found:
-Rent movie and let it fully download.
-Authorize the movie. You might get a single HDCP error which in my case did not require me to hit "OK"
-Disconnect ATV from the network by pulling out the ethernet cable.
-Watch your movie in peace.
I hope this helps, at least it worked for me.

I'm having this problem just downloading to my mac book pro and then connecting to my big screen HDTV to play it back. (no ATV in the loop).
How do you "authorize" the movie for a given display?

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Not interested in a generic discussion. Interested only in tech support to resolve the issue.

Interested only in tech support to resolve the issue previously noted. Not interested in a public forum discussion.

iquniverse,
This is a thread in a public forum.
I believe the right place to try is Customer Care (tick I Still Need Help and hope for an agent available for a chat),
http://helpx.adobe.com/contact.html
or Adobe Support (phone),
http://helpx.adobe.com/adobe-connect/adobe-connect-phone-numbers.html

I wish Digital Voice Support would resolve my issue.

So I have had an ongoing Digital Voice issue for a month now, I have had several conversations, several trouble tickets opened and they have been closed and the issue is still not resolved. I spend over $200.00 a month for this triple play and all of a sudden I can't access Digital Voice, I can't block numbers, I can't turn on Do Not Disturb nothing. So I added a topic on here earlier to vent my frustration.
I wonder why Verizon can monitor these boards quickly but can't resolve easy issue as quick. Perhaps they should hire QUALIFIED Technical Reps, rather then these people that have names you can't pronounce, when you call you are on hold for atleast an hour, when 90% of the time you are blindly transfered into another queue where you have another hour long wait. I have reviewed many posts on here so I am just one of many that find that the technical support is lacking at best.
Does anyone have a email or telephone number to a Supervisor at Verizon? Maybe if I can contact a supervisor rather than a glorified operator I may get this frustrating issue resolved once and for all.....
CAN SOMEONE PLEASE HELP!!!!

Good morning rpenman65,
Sorry for the delay in resolving your issue, but we did get it taken care of. Our team got in contact with the online account specialists who were able to merge the old and new account names to properly configure the profile. Please let us know if you need anything else and I hope you have a wonderful day.
Thank you,
Rachel_VZ

Supporting issues and resolves

Hello All,
Could any one please send me a sample supporting issues and resolves for fico. if any of you have issues for the fico please send it across to my mail id [email protected]
any help will be greatly appriciated and in the form of reward points...
Thanks in advance,
Madhu Kumar

hi SAP gurus...
Pls forward to my email address also.... at [email protected]
points will be rewarded..
ranjit

Changes to HDCP support since ATV 2.2?

Is there a verdicht on whether Apple has changed HDCP support in the latest release of Apple TV software (2.2). Before this release I could buy and play movies from iTunes as long as it was stated that the movie was available in HD on Apple TV. Since 2.2 I cannot view movies bought with that statement on my Apple TV. I get the infamous HDCP error message.
I've read a lot about HDCP issues on this and other foras. It is yet unclear to me when it works, when it doesn't, what is supported, etc. My Apple TV is connected with an HDMI to DVI cable to a Beovision 6-22 television.
Any clarification appreciated.
cheers
Rob

I am not sure this is entirely true. I can buy/rent whatever I want through iTunes. Whether it will play on Apple TV is the question. And on my Apple TV I can see a whole lot of movies but when I attempt to either rent/buy them I get the HDCP error message.
In the past I bought 'No Country For Old Men' as an HD movie and that just plays fine on my Apple TV. But after that I bought (amongst others) 'The Happening' and 'The Birds' and they don't play on my Apple TV.
What I notice when doing a Get Info on these movies from iTunes is that 'No Country for Old Men' has a FairPlay version 2 and 'The Happening' and 'The Birds' do have FairPlay version 3.
That might determining wheter I can play the movie on my (not HDCP-ready) television.
And how can I simply find movies that I can play on my Apple TV and television knowing that it is not HDCP-ready? E.g. search for SD movies for example....

MSI GT70 2PC-1044US - HDMI / GPU / FAN issues

MSI GT70 2PC-1044US - HDMI / GPU / FAN issues
I am having trouble with my HDMI port on a brand new MSI GT70 2PC-1044US . Whenever I plug my HDMI cable from my notebook to the TV, after a few minutes (5 - 20 minutes), my fan will start reving at around 5k RPMs and sounds like a jet engine. When this happens, according to MSI Dragon Gaming Center tool/monitor, the GPU temp reading hits 255 degrees Celsius, which is clearly a glitch. I used another monitor, msi afterburner, and when this HDMI problem happens, this tool reads a normal 40 degrees Celsius.
Here are the things I have tried so far but the problem keeps reoccurring:
1. Called MSI tech support, sent me the link to the newest BIOS and updated it
2. Called MSI tech support again, claimed the HDMI is controlled by the intel graphic controller, and they recommended that i update intel drivers (every software tool on my notebook says it's the NVIDIA GPU that controls the HDMI port /shrug???), so i did this as well.
3. Called MSI teck support again, they suggested I send the notebook back to MSI so they could take a look at the hardware. I did not do this because I did not trust the tech guy and did not want to wait a few weeks to get my notebook back
4. Luckily, the store I bought my notebook at was nice enough to replace my notebook for a new one. I got home, tested it, and the same thing happened. So I think we eliminated faulty hardware.
So now what? What else can I try?
i7 4800MQ 8GB 1TB 17.3in FHD GeForce GTX870M 3GB DVDRW Win 8.1 Notebook

Quote from: Svet on 11-April-14, 18:12:20
have you done EC reset? https://forum-en.msi.com/faq/article/how-to-reset-the-ec-embedded-controller
can you try to plug the HDMI into your dell screen[insteal of sharp TV] to check if the same issue will hapends?
Install latest Intel GPU drivers from: http://www.intel.com/p/en_US/support/detect/graphics
then retest
-Yes, I did the full EC reset. Once the EC flash was done, I removed the power cord from the back and the battery and let it sit for a few minutes before restarting.
- My Dell monitor is old, and does not have an HDMI port, but I will try a different cable on a different TV.
-I already have the most recent intel graphic controller drivers, this one of the things the MSI tech support guys asked me to do by phone

HDCP an issue with Soundblast

That's high definition copy protection for those not in the know, and it is an issue with monitors and video cards. Check out this articlehttp://www.behardware.com/articles/6...nightmare.html?

dnewshous,
I'm not aware of any issues. To my understanding, the lack of HDCP "support" will simply limit the video resolutoin to /4 of it max, or back down to normal DVD. But I have not heard of any audio degradation as a security measure.
Daniel

TS3354 I have an Nvidia GTX 580 and a Dell U2711, which has HDCP support. Why do I get the message in itunes that my hardware does not support it?

I have an Nvidia GTX 580 and a Dell U2711, which has HDCP support. Why do I get the message in itunes that my hardware does not support it?
I downloaded 1080p content, not sure why this would not work with the hardware I have.
Bryan

Updated first post with dmesg output. I added all of it, but here's a quick snippet of the tail (which is right after booting up and attempting to autostart SLiM)
[ 13.426857] NVRM: API mismatch: the client has the version 310.19, but
NVRM: this kernel module has the version 304.60. Please
NVRM: make sure that this kernel module and all NVIDIA driver
NVRM: components have the same version.
Why is the kernel getting 304.60 ? That's got to be the issue, but I don't why the kernel is getting 304.60 ...
Output of pacman -Qs nvidia:
local/conky-nvidia 1.9.0-2
An advanced, highly configurable system monitor for X based on torsmo
local/lib32-nvidia-utils 310.19-1
NVIDIA drivers utilities and libraries. (32-bit)
local/libvdpau-git-flashpatch 20120825-1
Nvidia VDPAU library from git with patch to fix flash blue tint and bleed through
local/libxnvctrl 304.51-1
NVIDIA X Ctrl library
local/nvidia 310.19-2
NVIDIA drivers for linux.
local/nvidia-utils 310.19-1
NVIDIA drivers utilities and libraries.

Hi All, can i have some production support issues with rootcasue and resolution for SAP TM?

Hi All, can i have some production support issues with rootcasue and resolution for SAP TM?
Thanks,
Sreenivas

Hi Sreenivas,
I would recommend that you read the Rules of Engagement and other documents in the Getting Started link (top right) before posting anymore. Your Discussion will most likely get reported as non-specific and get removed. If you have a specific problem with TM, please post it in a new thread with error messages, version and SPs installed, and how the error occurs and what you are trying to get TM to do.
There are a lot of resources available in the TM Overview page which can help, so start there and maybe also look at some of the MKS (Monday Knowledge Session) recordings which should also be listed. There are also a lot of experienced people who can help resolve issues your TM installation, but you need to provide enough information on the problems you are having. If you are just looking for information on past problems, do a Search or simply browse through past Discussions which are marked with a green Check (Correct Answer).
Regards, Mike
SAP Customer Experience Group - CEG (and a Moderator)

MSI P4M900M2-L ~Realtek High Definition Audio Driver Issue Resolved In XP!

Realtek High Definition Audio Driver Issue Resolved! MSI P4M900M2-L Intel Dual Core VIA P4M900 Chipset 8 CH Azalia Audio.
There is an issue w/ the Realtek High Definition Audio Driver for the MSI P4M900M2-L Intel Based Dual Core Via P4M900 Chipset based Motherboard w/ MS XP Home Premium Installed (Vista driver installs fine as I have built 4 of these in the last week, but the XP Audio driver doesn't).
I could not get either Audio driver from the CD driver disk nor the MSI site to install w/ Win XP Home installed. Live Update for that Motherboard does not contain the Audio Driver either.
After 3 days and multiple attempts to use MSI's very wanting (in my opinion), Technical Support forms and call-in line, I hunted, and hunted and found the driver(s) on CNET. They not only work great but as designed. I had almost given up and I actually installed an add-in sound card....But this is a machine for a customer. Then I searched again and found a real solution.
Realtek High Definition Audio Drivers are located on CNET.com's download page:
Win2K,XP,2003,XP Pro & XP64bit=
http://www.download.com/Realtek-High-Definition-Audio-Codec-Windows-2000-XP-2003-XP-Professional-x64-Edition-/3000-2120_4-10788584.html?tag=dl.2
Vista=
http://www.download.com/Realtek-High-Definition-Audio-Codec-Windows-Vista-/3000-2120_4-10788600.html?tag=dl.1
Good luck to everyone, this will save you RMA'ing those boards over a stupid Audio driver issue, as they are great w/ the Intel Dual Core 775 CPU's from 2.0~3.0Ghz. Can't really tell the difference between the 2 CPU's w/ the Dual Core Program running (a utility supplied on the driver disk or on the Driver site!) I have built both..2 of each.
Cglrcng

Drivers are from Realtek, why search them elsewhere?
High Definition Audio Codecs: Version R1.85
www.realtek.com.tw
Downloads
Computer Peripheral ICs
PC Audio Codecs
High Definition Audio Codecs
Software
Downloadable from tree different ftp-sites, in exe or zip format.
Even linux drivers are available.

Poor service, incorrect billing, inability to get issue resolved.

Upon my initial purchase of verizon package with dsl high speed internet and phone for only 34.99 per month my services were never installed. After multiple calls I was told that there was an error that was unresolvable from withing Verizon due to some internal phone transfer problem. The only resolution was for me to cancel my order and reorder the same service. I did as told and was then told that I had to pay more for same package as that special had ended an hour earlier. After much to do they agreed to give me the special and asked me to keep my equipement and not send it back as they would use that equipement instead of sending out a whole set of new equipement.
I did as I was told. Ater again FOUR call backs the technitian was able to finaly get the service to work. Now they are sending me a bill saying I didn't send the equipement back. I WAS TOLD TO KEEP THE EQUIPEMENT!!! The Verizon technitian installed THIS SAME EQUIPMENT!!!! Now they are sendin a collection agency after me for the same equipement while collecting a monthly service fee for said same equipement.
I have called 6 times now and held for over 20 minutes each time and had to finally hang up each time. After fighting with the ambiguas sight that does everything it can to avoid letting a customer chat with a person that can help me I finally get a person to chat with. I was at work at the same time so I did not get back to the guy within a few moments and he cancelled the chat # 01041376694. Now I can't get back into the chat. THIS IS INSANE VERIZON!!! Do you understand that I am not just an unhappy customer; I am becoming a hostile customer to your organization as I will be telling everyone I know about this insanely poor service, billing and inability to get help.
Eventually your going to do this to enough customers and Verizon will be a shadow of what it once was.
I know that I will probably not hear from anyone as I am now on hold for 10 minutes now waiting for a human to talk to. Will probably have to hang up soon when a customer comes into office and yet again not have issue resolved. Thinking about looking into legal options if your organization damages my credit from your collection agency antics. Your choice verizon. I don't even care if you just cancel all the service now. But you mess with my credit and I will seek all legal rememdy.
Sincerly,
Extremly Disgruntled Poorly Treated Customer

cpshipley,
Since we haven't heard back from you or have received a form submission as requested in your private support case, it appears assistance is no longer required. If you need any future help with your Verizon service, please make a post here on the forums so we can assist.
Anthony_VZ
**If someones post has helped you, please acknowledge their assistance by clicking the red thumbs up button to give them Kudos. If you are the original poster and any response gave you your answer, please mark the post that had the answer as the solution**
Notice: Content posted by Verizon employees is meant to be informational and does not supersede or change the Verizon Forums User Guidelines or Terms or Service, or your Customer Agreement Terms and Conditions or plan

Thanks bazzardl. I was able to get the MAC Mail issue resolved. Best, glofromkc

Thanks bazzardl. I was able to get the MAC Mail issue resolved. Best, glofromkc

I am having the same problem but cannot get anything but the actual phone to work. I have a unlocked 3GS running 6.0 (what was I thinking?). No data whatsoever, no texting, no visual voicemail. I simply cannot access the APN settings. I have tried sim swap, I have tried APN changers. I have been on the phone with ST tech support for hours and hours. I have tried to get the answers from a "genius". I am stuck and looking at Android devices, but would really like to keep using the iphone with Straight Talk.

HDCP Support?

I am trying to run a program called DirecTV2PC that allows me to watch programs recorded on my DirecTV receiver on my home workstation while I'm working. When I log in and select any show to watch, it displays a message that states:
"The video's audio is protected and requires
an audio driver with HDCP support; changing
the audio output to analog might allow audio
playback."
I am using an Audigy 2 ZS Platinum Pro and the sound is being output thru analog cables to my Klipsch Promedia THX speakers. As far as I know the only output I have enabled is analog. (Is there a way to double check this?)
Any suggestions on fixing this problem? Are there any plans for offering any type of HDCP support to the drivers for these products or if not does anyone have any suggestions for a work-around?

Well, I hope you managed to fix it by now, however for those that may come along with the same issue...
I installed Directv2PC on my computer and had the same issue...Nothing would play. All the recorded shows poped up the error message...
"The video's audio is protected and requires
an audio driver with HDCP support; changing
the audio output to analog might allow audio
playback."
The fix was really easy, even if I dont really understand WTF is going on. LOL
First, I'll give my specs...Dell XPS 730 running Windows 7 Home Premium 64 bit - dual 22" monitors - Soundblaster X-fi audio card and GeForce 9800 GT video card.
What I did was go to Control Panel > Sound...On the Playback Tab there were two devices.
1. Speakers/Creative SB X-Fi/Default Device
2. SPDIF Out/Creative SB X-Fi
I'm running a Dell branded 5. Surround Sound Speakers off the audio card, nothing hooked into the SPDIF port.
I disabled SPDIF Out and poof, Directv2PC plays the shows I recorded.
Even though it was not being used, the fact that it was there (and I'm guessing not using HDCP suppored Drivers) was enough for the program to not work. There is a post on Directv's Forums where a guy used Dell's onboard audio instead of his Soundblaster Card and got Directv2PC to use SPDIF (so one could assume Dell's latest SigmaTel drivers are HDCP compliant.)? Whatever, all I know is it worked for me.

Satellite A660-10W with HDCP support

Hello guys,
I have the A660-10W and want to download iTune movies in HD
It says I need to have a video driver with HDCP (Support?) but I don't know, nor do I understand what it is.
I would appreciate your help - as you have done extremely well in the past.
Thank you in advance

Hi
HDCP is a copy protection protocol.
This protocol prevents copying of high-definition movies.
If the system does not support the HDCP you will not be able to send the data to the device (TV, LCD) via HDMI or other ports like DisplayPort or DVI.
Microsoft Vista and Windows 7 use HDCP in computer graphics cards and monitors.
But if you want to watch high definition movies on external TV you have to ensure that both HDMI ports on TV and notebook would support the HDCP.
But it seems that Sat A660-10W does not support the HDMI port and therefore you will not be able to watch the HDCP protected HD movies on external monitors.

How can i solve the contact itunes support issue when trying to make in app purchases

how can i solve the "please contact itunes support" issue when trying to make in app purchases? my account has available credit from a gift card

Click here and request assistance.
(69559)

HDMI HDCP Support Issue Resolved

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