HDR CX380 card slot problem

Purchased HDR CX380 Nov.29,2013. Returned for repair Nov.12,2014. Could not insert card in SD slot. This was on EVENT ID: E60644077. Now on June 30,2015, card will not click into place in slot. Have only used slot a maximum of 3 times since the repair. A $400.00 camera should not have these issues. We have 2 Sony TV's, DVD Player, and other equipment. I expect a company with the reputation of Sony to do something about this continuing SD card slot problem. IF NOT, I will be forced to find another camera without the Sony name on it.

Hi gregruthswanson,
Pls ensure you are using the supported type and capacity of Memory Card media for use with the camera. Insert the Memory Card in a correct direction until it clicks. Push the center portion of the visible edge of the memory card (pls see this guide for instructions) .
You can also try to use other memory cards just to make sure that the memory card you're currently using isn't damaged.
If the issue is still unresolved, service may be required.
If my post answers your question, please mark it as "Accept as Solution"
Thanks. -Anthony

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Hi,
Welcome to the forum!
Have you also tried inserting the old memory card to another phone as well? What happened after inserting it to another phone? If it's working properly with another phone, the memory card slot of the C5-03 might have an issue so you should bring it to the repair facility to have it checked.
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@Sarahmarie
You can try out this process and see if it helps:
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Malygris1
I work on behalf of HP
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hi mate,
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E63 SD card slot

Hi all,
I bought an E63 at the end of May.
During the first month all was going fine, but now I've been having problems with the SD card slot for 1 month.
Every 2 days what I have in my external card disappears and I have to download my data again. I've lost pictures and other nice things I had.
1) Is anyone experiencing the same problem?
2) Is it possible that the card slot tend to lose the wire contact to the card every now and then?
3) In case 2) is true, does it makes sense that E63 resets and formats the SD Card when it happens? I mean:
when the SD card gets lost for a while due to a bad electrical contact and then goes back to life when the contact is restored, does it makes sense that E63 re-formats the SD card? That seems what's happening to me every 2 days lately.
4) In case there's no electrical issue involved, is it possible that some virus or bug is doing that?
thank you, Paolo

hadimassa wrote:
Format your card in the E63, not on your pc. When you remove the card, use the proper dialog. Dont just pull it out.
If this problem continues, you have a hardware problem and go back to the shop.
First of all thanks for answering.
As for the SD formatting I've noticed that when I found the telephone had removed my files it also had re-formatted the SD card. At least there were no more files inside the SD folders and the folders were the usual ones of E63.
As for the SD card removing procedure, is there any step I've to take before removing the card? I haven't found any hint of it.
In any case I'm afraid I have some hardware problem: these morning the only 3 personal files (audio files) I had in my sd card were suddenly removed without any reason.
Before of that I had tried to copy one of those audio file from the SD card to the phone memory and at the end the phone-memory copy was not working (I played it and it kept repeating the same first 2 words).
What I have to understand is: these fact the files are repeatedly removed from the SD can be blamed on to the SD card itself in case it's corrupted?
I mean:the phone feels the SD card is corrupted and keeps trying to restore it by formatting it? Is it possible?
Is it worth I buy another SD card and test the phone with the new one? Take into consideration I don't need another SD card and that my PC can easily read it.
Or is it possible the card is good but the electrical contacts are not so that the phone can't read correctly the card, "thinks" it is corrupted and re-format it?
thank you again

Unlocking SD card slot

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A Memory Stick Pro DUO is not an SD storage device. It wont work in an SD reader.

HDR CX380 card slot problem

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