HDR PRO in tool image has a large white block through it and buttons are unresponsive. How do I fix this?

When I open images in HDR Pro I am met with a washed out image with a big white block through the middle about a third of the size of the image.
This disappears when I export the image, which would be fine, but the buttons and sliders are not working in the app.
This means The tool is useless. Any fixes?
Cheers

The symptoms you describe sound like there is an application-modal popup message box covering over the main HDR tool area but for some reason the message box is not fully rendered and you can only see the background, not the message it contains.
This could be a transient condition that would be remedied by rebooting, or it could be a video-driver incompatibility that might be resolved by updating your video drivers from the manufacturer’s website, or perhaps changing the Graphics Processor Settings in the Performance tab of Photoshop Preferences. You can uncheck Use Graphics Processor and restart Photoshop and see if things are different. If so, then turn it back on, but adjust the level of acceleration in the Advance Settings from Advanced to Basic or in between and also turn on and off the other settings in Advanced Settings area to see which ones make a difference.
If none of these grpahics system changes make any different, perhaps change the amount of memory that is being used in the PS / Prefs / Performance area, adjust it both more and less from what it is currently set to.

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