HDS Real time tables shows negetive figures
cisco real time tables throwing strange number(figure) for offered calls every
mid night between 00:00 and 00:05. (Table name Call_type_real_Time)
Kindly note we have problem with the real time data in the CISCO database, it gives number of calls received in negative figures during early
hours of the day .Appreciate to comment if any one comes across the same ? Any suggesion
our set up (version) as follows
ICM 7.0_SR4;CTIOS7.0(0)SR2& ES13/ES25
CCM4.1(3)SR4d
CVP3.1(0),SR2 & ES3
Similar Messages
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UCCX 10.5 Real Time Report shows "Not Connected"
Hi,
UCCX 10.5 HA over LAN.
As per the title, RTR shows Not connected for both nodes and no data shown for all reports. all services are In service in both nodes.
Any Ideas?
Regards.Hi Mohamed,
Are you accessing this via the IE or FF? If so which version?
The Real time reporting on UCCX connects to the RMI port 6999 to pull the information on the Engine. If there are no port blockages or if there are no issues with the browsers, then it is a problem with the configuration files in root holding this information which needs in depth analysis.
A restart of the Engine also should help. I know that everything is IN SERVICE, but I have noticed a lot of issues on UCCX 10.5 when there are stuck calls on the system, it impacts RTR with the midnight stats reset.
The reset of the Engine is bound to clear all the stuck calls in the system and this may be a side effect of the stuck calls on the system especially if the RTR was working before you noticed the problems.
Regards,
Arundeep -
CAD Real Time Stats show NA for agent state and call log
Hello
For our lab uccx, the agent/users CAD display shows NA for the agent state and call log. I have
Not Ready and Log out codes set and have the testers do those actions to generate data.
I have rebooted the server and have also checked the services page and confirmed
all the services are running.
I went through the admin guide to see if I missed any configuration but does not appear so.
I tried launching the real time stats tool from the UCCX Admin and it launches OK
but I noticed that it shows not connected.
Note this is over a VPN to the UCCX.
So not sure if this is related. I checked the relase notes and this is the base install
of UCCX 8.5. I am going to install the service updates but wanted to see if I can
get this running before I schedule a maint window to do the upgrades.
Thanks
Mike KanaHi
you might be facing an issue where " uccxcaduser password" gets corrupted , which leads to the issue you are facing right now
you have to contact TAC to reset that password for you and your issue will be fixed ,100%
Note : Only TAC can reset this password -
Supervisor Desktop - Real time status shows the deleted agents
Hi All,
Recently we modified only the agent IDs for few agents.In ICM we just edited the previous entry. We have not deleted and re created it. Now the problem is the in "Supervisor Desktop - Real time status" the old entries are also reflecting in logout state. Exit_OPC will help us to remove this stale values. But is there any other metheod to to achieve this without impacting the production?
Regards,
AdithyaHi David,
Thanks for your response. We cannot reinstall the Supervisor desktop there are multiple supervisors for this team. Will wait and check if the stale entry goes automatically. Please let me know if u come across any other process which will help in doing this.
Regards,
Adithya -
Hi Friends
We have fi-gl and ec-pca data loads currently with period selection full loads .
Business wanted the real time data for their reporting. Our businessdont close the posting periods. They still do postings for 2008 periods and postings happens around the clock over the month end.
We have checked direct access but didn't work.
Is RDA (real time acquicition) works with FI-GL models? I know RDA doesn't work for 0FI_GL_4 datasource.
Is it possible with generic delta method by conatenating cpudt and cputm from bkpf table and use timestamp as a delta enable field?
Please your quick response will be appreciated..
Regards,
Chandu.The answer for your question on how to find if a data source is RDA
enabled is given below .
Use SE16 to browse the details of your datasources in ROOSOURCE table
If the 'Real-Time Enabl' shows an 'X'it means your datasources are real-
time compatible
See this link .
http://help.sap.com/saphelp_nw2004s/helpdata/
en/52/777e403566c65de10000000a155106/frameset.htm
But if the data source is not real time enabled then you cannot see
that option in the DTP .
SAP has not released the FI-GL datasources with RDA feature, if you
check the delievered version of the FI-GL datasources you will see
that the flag 'Realtime-enabled' is missing. No date has been set yet
for when these datasources will be RDA enabled.
2:
If you really need to use the RDA functionality with the FL-GL
datasources you can use the following workaround:
A: In the table ROOSOURCE set the Flag 'Realtime' to 'X' for
the datasource you want to RDA enable.
To set the RDA flag for the datasource you can use a program like
the following:
REPORT Z_RDA_FLAG.
DATA: ROOSOURCE.
Update ROOSOURCE set REALTIME = 'X'
where OLTPSOURCE = 'put the name of the datasource here'
and OBJVERS = 'A'.
B. Replicate the DataSource into BW
C. Create a DSO Object
D. Migrate the DataSource (right mouse on DataSource in RSA1 DataSource
overview)
E. Create transformation.
F. Create DTP of type 'Realtime'
G. Create InfoPackage for Init-Simulation (Delta-init load without data
transfer) and trigger the Request for the data load
H. Create another InfoPackage for Realtime data acquisition
I. Create a demon directly from InfoPackage maintenance or via
transaction RSRDA. Assign DataSource and Realtime DTP to demon. Start
demon; upload period is 1 minute.
3: The steps in point 2 above is a workaround so we do not support it as
it is not part of SAP standard functionality.However if you test this
carefully in your DEV and QA environments you should find that the
Process works.
PLEASE PAY ATTENTION TO THE FOLLOWING INFORMATION REGARDING RDA:
1. RDA can only be used for completely new scenarios! The reason is that
you need a DataSource of the 7.0 type, not of 3.x type. Since you
migrate a 3.x DataSource into a 7.0 DataSources, the existing transfer
rules and mapping between DataSources and InfoSources are lost (deleted)
or archived. It can destroy your existing scenario. Please be very
cautious and use the Realtime Data Acquisition functionality on a
complete new scenario. Make sure that the DataSource in question you
would like to migrate or to replicate as a 7.0 DataSource, is not
used for other Data targets in your BW system!
2. Be aware of the fact that as soon as you decide to use RDA method,
you cannot load delta via the 'usual' delta upload for the same
scenario anymore. It is not possible to switch between RDA demon usage
and a non-RDA delta loads in the same data flow.
At the moment, no Content-delivered DataSources can be used for RDA
in Standard because the flag 'Realtime-enabled' is missing in the
delivered version. You'd better to wait for 'Realtime' Flag delivering
in DataSource standard done by the corresponding application.
regards,
Colin Moloney -
UCCX 8 - CSD Real Time Display "N/A"
Hello,
We are facing an issue with Cisco Supervisor Desktop real time display "Agent Logs - call" and "Agent Logs - state". These two real time displays show "n/a" while select specific agents (some agents it show data as normal). For the agents who display "n/a" in CSD, in CAD the real time data display as normal.
For example: When supervisor monitor Agent_A in CSD "Agent Logs - call" show "N/A" (the same to Agent Logs -state). But in CAD, Agent_A can see real time display "Agent Call Log Display" as normal (the same to "Agent ACD State Log Display").
Does anyone experience this issue?
It seem that the real time display data in CAD and CSD are getting from the same source. How come the CSD show "n/a" when the data is available in CAD? Any idea, please help.
Many thanks,Hi Anuj,
Thanks for your response. We are currently running on UCCX SU2. We used to reinstalled CSD/CAD already after we upgrade the UCCX to SU2. Our issue is now fixed by delete the user id of inactive agent from resource page and resync the directory services.
Just a note for anyone who might face similar issue, the recommendation is to first check the version of CAD/CSD running on the client PC (as Anuj suggest) and also comparing the user ID with the UCCX resource page. Be aware that user ID is case sensitive. Check the inactive agent list in the resource page. Delete the user id if you see it there. Then go to Desktop Administrator to resync the directory servcies.
Thanks! -
Real-time photo resolution info?
I had been using Quark 8 for a few months and now am back to ID CS 4. While using Quark, I noticed that when you re-size a photo by dragging its frame, Quark will tell you in real time what the effective dpi is of the current size of the photo. In ID, it seems I have to use the INFO panel, which doesn't update in real time. I have to resize the photo, then check out the INFO panel to see what my dpi is, then adjust some more. Is there any way to watch the photo dpi change in real time as I adjust the size?
If you wait a moment before you start to drag the info panel appears to update in real time. Showing effective ppi in the links panel is also pretty close to real time if you don't drag too fast.
Peter -
I was given a QT mov of a crash test in slow motion which I have placed on my FCP timeline. The clip has a duration 00:00:10.21, 310 frames @ 30 fps. I would like to speed this back up to real time to show the clip as it really happened. What settings do I use to modify the speed of this clip? Do I use the 'percent' field or the 'duration" field? I do not have the original tape of this footage in real-time. I know that there must be some formula for this conversion but do not know what it is. Please help.
you need to know the original duration
if you do, then just mark an in and out in your
timeline that reflects that duration, then use Fit to
Fill (drag the original clip onto the canvas and drop
it on the fit to fill overlay)
Thanks for your help. I will contact the individual who created the clip to find out the duration of the original clip before it was slowed down. -
The use of restricted key figures in real time scenario
Hi all,
Please let me know the use of restricted key figures in real-time business scenarios....plz someone explain it with <b><u>example</u></b>...
Also, can restricted keys be defined globally with same infoprovider...???????????
Your response is thankfully acknowledged,
thanks and regards,
shalini.Hi,
You can restrict the key figures of an InfoProvider for reuse by selecting one of more characteristics. The key figures that are restricted by one or more characteristic selections can be basic key figures, calculated key figures or key figures that are already restricted. Which means you can define and use them globally in reporting for a particular infoprovider.
Example:
You have to show the sales for different product typessay 1, 2, 3, 4, 5, 6, for a company code.
now you can define a RKF with company code and sales keyfigure.
In the report, in columns, you use this RKF in new selection and restrict it with product type in 6 diff columns.
New Selection.
Restrict it with RKF
Restrict it with product type 1.
similarly for others..
Hope this helps you.... -
Show front panel of subVI on a real-time target
Hi,
I'm running an application on a real-time target (14.00). On the main front panel of the application, I have a button who open another VI with the invoke node method but this component doesn't work with Real-Time taget. So, how can I show the front panel without this method ?
Thank youHint: RT = there should be no GUI.
RT applications are meant to just run off on their own. GUI is not part of a real RT system since that adds a non-deterministic process to the system, adding jitter (which is a big no-no in RT). What you should be doing is making a Windows host application that can communicate with the RT system (via Network Streams, TCP/IP, etc). The host application acts as the GUI/HMI.
There are only two ways to tell somebody thanks: Kudos and Marked Solutions
Unofficial Forum Rules and Guidelines -
Update real time account general data into a custom table
Hi,
I have created a z table for storing account general data for some business requirement. I have created a program and executing batch job to update this z table on periodic basis. Can anyone suggest some other alternative solution to update this z table whenever an account gets created/modified in CRM system? Instead of running a batch job periodically, I need a real time replication of the account data in this custom table.
Thanks and Regards,
Sneha.Hi,
Thanks for your reply.
But, Can you elaborate the solution, Can we use Business Transaction Events(BTEs) for updating Partner data? Will these be triggered for Account Creation/Modification. If so, Can u suggest any BTE which can be used for my requirement?
Thanks and Regards,
Sneha. -
Database Aplication Tables Reconciliation in real time
Hi.
Is there a way to get database aplication tables trusted reconciliation in real time?
I mean, If I add/update a row to a table in the trusted source, some type of agent calls an API in OIM which gets the added/updated row (and creates the user)
Thank You.DBAT Connector will not fulfil your requirement.
Please see the below link. It may help you in developing what you want. You can call OIM Recon APIs through DB Trigger
http://www.cs.umbc.edu/portal/help/oracle8/java.815/a64686/04_call2.htm -
Using Non cumulative key figure in Real time cube
Hi gurus,
I have used non cumulative key figure in a real time cube and when i tried to enter some data using RSINPUT ,it is giving an error and the data is not getting saved.
Can anyone please tell me how to use the Non cumulative key figure in the Real time cube .
Thanks in advance
Regards,
RavikanthHi Ravi,
Please make sure that when you use a non cumulative key figure iun your real time info cube, then choose a time reference characteristic for that key figure.
Then, this time reference characteristic applies for all the non-cumulative values of the InfoCube and must be the u201Csmallestu201D of the time characteristics present in the InfoCube.
For more detaisl, refer to the [http://help.sap.com/saphelp_nw70/helpdata/en/39/100c38e15711d4b2d90050da4c74dc/frameset.htm|http://help.sap.com/saphelp_nw70/helpdata/en/39/100c38e15711d4b2d90050da4c74dc/frameset.htm]
Thanks & Regards,
Balajee. -
Divide key figures in real time cube by using planning function
Dear all,
I have a real time cube which contains one key figure which is defined by 10 characteristics.
For one country, the users types the values fpr the key figure in a wrong format, so I have to divide those values by 1000.
I have tried to do this with a planning function "Revaluating" and a filter (on this spec. country). I have combined this two element in a planning sequence. When I run this I just get the error message "planning function ended with errors" without any further information.
Is there an other way to devide values within the cube? the BI release is 7.0.
Any help would be great.
Best regards,
Stefan from Munich/GermanyHi Stefanos,
What you are doing is absolutely right.. However, I want to ask a few question..
1. Are the characterestic values included in the filter ? ie. If you want to change for Country: UK, is UK present in filter?
2. Are there any other characteristics that you have not included in the function and are getting changed by chance ? Like you might need to include 0fiscyer in To Change if you are assigning 0Fiscper.
3. Write a small FOX function with hardcoded values to check if the system is accepting the values or not..
It should work.. Please write back in case you need more help..
Regards, Rishi -
Real-Time does not show up as an add-in under NI Max after installing
We are trying to re-install Labview 7.1 Real-Time on a Windows 2K
PC. I insert the Real-Time disk and it completes
installation. After a Reboot, I check under
Softaware/LabView/Addins and it does not show up. It also does
not show up as a target option when I start labview. It worked
before applying the latest RIO patch. After the patch, we
uninstalled all the Real-Time stuff via the Control Panel/National
Instruments Uninstall (apparently, the uninstall from the RT CD does
not actually uninstall anything) We rebooted a directed after
uninstalling. Then we reinstalled RT, rebooted, and nothing shows
up for it. It seems like something is screwed up in the registry
or something. Can anyone help!!!!
Thanks,
ChrisIt may be best to clean your registry after uninstalling everything.
This is a relatively extreme step, but after this you should be able to
install (first LabVIEW, then any DAQ, then any add-ons and toolkits)
and see everything in the right place.
After uninstalling:
Remove the following registry components from the Windows Registry:
HKEY_CURRENT_USER\Software\National Instruments Delete the entire tree!
HKEY_LOCAL_MACHINE\Software\National Instruments Delete the entire tree!
HKEY_LOCAL_MACHINE\System\CurrentControlSet\Enum\PCI\ , \ISA, or \PCMCIA and delete registry entries containing any keys with 1093 in them.
Do not worry if any of these trees are not listed.
Richard
Richard
Field Sales Engineer, New Jersey
National Instruments
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