Headphone jack and USB's not working.

Hi
I bought a 17.3" Envy 2 months ago. Up until today I have not had to use the headphone jack or either of the USB's on the right hand side of the laptop, however when i've come to use my turtle beaches today, they do not work.
The USB slots also do not work with my mouse which works on the two slots on the left hand side of the laptop, and my earphones or sennheiser headphones do not work in the jack either. 
What can you advise? 
Thanks
Tom

Hi @Tom30191 
Welcome to the HP Support Forums!
I understand that you are having trouble with some usb ports and your audio jack. I am happy to help with this.
I would start by refreshing/reinstalling the chipset drivers, for your notebook, and you may also want to try updating the BIOS from the same page, and see if it helps.
HP ENVY 17-j184na Notebook PC (ENERGY STAR) - Software & Drivers
Give it a try and let me know if it makes any difference.
Malygris1
I work on behalf of HP
Please click Accept as Solution if you feel my post solved your issue, it will help others find the solution.
Click Kudos Thumbs Up on the right to say “Thanks” for helping!

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