Headphone Jack does not fit into my new Sansa Clip +

Hi, I just bought a new Sansa Clip + so I could listen to my songs while on vacation, but when I put in my headphones 3.5 jack plug into the hole on the side of the mp3 player it  won't go all the way in and falls out if I dont hold it properly. Is that how a Sansa Clip + is ? because I found it very annoying.  I hope that someone can reply fast because I will be on vacation in about a week. And sorry for my english because it is not my native language.

When the player is new the jack is very tight, and it takes a bit of force to get the plug in completely.  

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