Headphone jack on S55 and sound in general is too low

I cannot get the headphone jack on my brand new S55 to work properly.  Even on full blast it is, at best, 50% I just set up this laptop and really don't want to return it. Any suggestions? I have no computer saavy so will need explicit directions.

Satellite S55t-B5273NR Specifications
Satellite S55t-B5273NR Support Page
Sorry, something was wrong with the link on my last post. Click on this link. Try the possible solution there.
Let us know if it works. Good luck.
Mike

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