Headphone jack, player frozen, and hiss in backro

hey guys.. i'm sure i'm the millionth person to talk about the above problems, but my main question is, how long does it usually take creative to respond? I sent them an email explaining my problem (more have arrisen since then) about two weeks ago and I still haven't gotten a reply back yet. I bought my zen micro back in late July, so if i'm not mistaken it's still under warrenty, but the headphone jack is screwed, the player froze last night and now it won't turn on, and before then it would always say "shutting down" when i started it up and there would be a high pitch hiss in the headphones as well. anyone had these problems or has anyone NOT heard back from creative after a couple weeks? I didn't spend $200 on a paperweight..

RBBrittain wrote:
I've heard several times about how you "must respond" to the automated email. Yet when I emailed Customer Support recently (the battery cover on my Micro has always been loose), the email I got back said NOT to respond, and I would get a response in an average of business day. (It was sent during the evening, so I don't expect a response until tomorrow.) Which is it's Does it depend on your country? (I li've in the US, and my response was from "Creative Americas Customer Support" even though some of the email headers mentioned Europe. Perhaps the different facilities respond differently--how about it, Cat, Jeremy & Jason?)
Perhaps this has changed recently, I don't know. However, a couple of months after I bought my Touch (last February), I emailed customer support to ask if Creative would be adding MTP support to the Touch. I got a "must reply" email response. I am in the U.S.

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