Headphone jack problem with the zen mi

Not even 2 months after sending it in to be fixed, and I can't move my head without the sound getting distorted. Why don't they fix the problem not just make it work for a month in a half. Is there anyway to fix this withut sending it in?

I gathered that a lot of people have experienced headphone jack problems with their players, but I thought that was with the Micros only. I guess I'm glad I'm not the only one. Or maybe I'm not. I dunno.
Anyway, I sent an e-mail to customer support. My wife bought the unit for me for a Christmas present last year, so it's only a couple of months out of warranty. If nothing else, hopefully Creative will tell me how to ship it back for repairs at my own expense (it's gotta be cheaper than buying a new one).

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Headphone jack problem with Creative Zen Nomad XTra 3

My warranty expired a couple of months ago, so, naturally, all problems are showing up now.
Last night I noticed that my player is no longer deli'vering sound out of the right headphone. I've tried with several different headphones and a pair of external speakers so I've confirmed it's with the device and not the headphones. Since the device is not under warranty anymore, I can't find any information on getting repairs or support.
Any help out there?

I gathered that a lot of people have experienced headphone jack problems with their players, but I thought that was with the Micros only. I guess I'm glad I'm not the only one. Or maybe I'm not. I dunno.
Anyway, I sent an e-mail to customer support. My wife bought the unit for me for a Christmas present last year, so it's only a couple of months out of warranty. If nothing else, hopefully Creative will tell me how to ship it back for repairs at my own expense (it's gotta be cheaper than buying a new one).

Zen Micro Headphone Jack problems-are the new ones

Gonna buy a Zen Micro Photo 8GB player-had one of the 5gb ones a year and a half ago and the headphone jack went on that-have the problems with the headphone jack been sorted out in the new ones?

I have not seen any reports of problems with the Zen MicroPhoto's headphone jack.
Cat

Headphone jack problem with Zen Micro

Hi.
I bought my zen micro on April 4 and everything was fine until a few weeks ago
when I got the headphone jack problem. When I touch the plug that is connected
with the player, it makes a weird noise and the volume decreases and goes back to normal
and it keeps doing it.
Can I get a/s for no charge since it's a yr hardware warranty?
P.S.) I can see there are some ppl who are getting upset by this same problem here.
Message Edited by locomocoto on 08-9-2005 2:57 AM

locomocoto,
If the store can't assist you, contact our Customer Support to see what they can do:
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Cat

Problems with the Zen Vision:M 6

I'm experiencing a lot hangs and lockups with my Zen Vision:M 60GB,
the newest firmware that is viable for the Zen Vision:M 60GB already
on my Zen Vision:M 60GB, firmware version .2.02e, sometimes the
clean up in the service mode works fine, had also a situation
that everything went so bad that it lockedup when I turned my Zen on,
had then to refresh the firmware and lost all my music on its hard dri've,
costed me hours to get everything back on it.
Please, Creative do something about these lockups bring new firmware out
that solves these problems!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Please start supporting the Zen Vision:M 60GB again.

I use Widows XP Professional SP3 and Windows XP Professional x64 SP2 with medially .
I can't see why this matters because the problems are located at the player itself, I've got no
problems with moving files to the player or any problems with connecting the player with the computer,
I'm experiencing a lot of freezups of the firmware of the player, harddisk keeps running, it does that
till the battery is low or till I push reset, sometimes this doesn't help at all, the operating system at
the harddri've gets somehow damaged by the instability of the filesystem, reflashing the firmware helps
the. Problems appear to be a software problem with the firmware, the player went away for repairs once,
with this problem, they have checked the harddisk, harddisk was fine but the os crapped up it's self
somehow, know this because I asked them to tell me every thing what was wrong and how they solved this,
asked them also how I could fix the player myself? if it was no hardware problem.
They told me to reflash the firmware and format the dri've from the service mode out.

Software problems with the zen visio

hey,
i just got the zen vision m yesterday. very nice day.
today after finding out that the player works well i decided to upload some more music and pictures then i did yesterday, but everytime the zen media explorer hangs itself up i uninstalled all the software and then reinstalled it, but again i didn't work when it comes to the upload
i'm clueless, is this a common problem and are there any other software or a new uptdated software versions, which may help me?
i really really want that player to work, because the -2 hours i got with it were great
i got the zen m 30 gb working on windows xp home...
thanks a lot
jim
edit: it's the upload assistent who doesn't want to work anymore...
downloaded a update for the zen media explorer but nothing changed...

I use Widows XP Professional SP3 and Windows XP Professional x64 SP2 with medially .
I can't see why this matters because the problems are located at the player itself, I've got no
problems with moving files to the player or any problems with connecting the player with the computer,
I'm experiencing a lot of freezups of the firmware of the player, harddisk keeps running, it does that
till the battery is low or till I push reset, sometimes this doesn't help at all, the operating system at
the harddri've gets somehow damaged by the instability of the filesystem, reflashing the firmware helps
the. Problems appear to be a software problem with the firmware, the player went away for repairs once,
with this problem, they have checked the harddisk, harddisk was fine but the os crapped up it's self
somehow, know this because I asked them to tell me every thing what was wrong and how they solved this,
asked them also how I could fix the player myself? if it was no hardware problem.
They told me to reflash the firmware and format the dri've from the service mode out.

Probleme mit dem Zen Toch 40gb/ Problems with the Zen Touch 40gb!!:( Out of Gara

Hallo ich br?uchte dringend Hilfe. Ich kriege den Creative Zen 40gb nicht mehr zum laufen Da er nur ab und zu angeht Das ?rgerliche daran ist das ich im Ausland war und das Teil nur 4 mal benutzt habe Leider geht er nur ab und zu an und wenn er mal an war, ist er dauernd abgest?rzt Da ich so lange weg war, ist mir jetzt auch noch die Garantie abgelaufen ( Jahr 3 Monate). Im Media Markt bekomme ich leider keine Unterst?tzung nichteinmal ein Versuch das Ger?t auf Kulanz reparieren zu lassen
Leider ist mir das ein wenig zuviel Geld f?r 3 mal musikh?ren. Vielleicht kann mir hier einer Helfen!!!!!!!
I have big Problems with my Zen Touch 40gb May be one of the members here can help me!!because my local dealer isnt able to do this Because the player is older than one year ( y and 3 months) I think that the garanty is normaly to short for this player. In germany you can read a lot about the problems of the Zen. Can it be that the Software doesnt work 00 % I was the last year in Poland so i had the zen 3 times in use The player freeze everytime and the biggest problem now, i cant switch the player on to make an update or something !!! please help.
Greetings

sry about ur problem. I had/have some of ur problems with my zen micro 5g. have u tried 2 reset it into recovery mode and do a cleanup? it won't mess up any of ur songs or anything like that.

PROBLEMS with the zen sto

so the first problem with my zen stone i found was that no matter how much music i had on it, it would only play certain songs. for example, if i have 200 songs on it, it only plays abou 30 of them over and over....i tried using the online manual but that was NO HELP, it makes no sense when it tries to describe how to organize music/folders.
now i have another problem...my stone WONT PLAY MUSIC. i open the folder and click and drag files from itunes(like i did before) into the folder, and it loads them. as soon as i disconnect my player and hold down the play button to play, it blinks 3 times and nothing happens, and everytime i hit play after that it does the same thing..
please helP!

I use Widows XP Professional SP3 and Windows XP Professional x64 SP2 with medially .
I can't see why this matters because the problems are located at the player itself, I've got no
problems with moving files to the player or any problems with connecting the player with the computer,
I'm experiencing a lot of freezups of the firmware of the player, harddisk keeps running, it does that
till the battery is low or till I push reset, sometimes this doesn't help at all, the operating system at
the harddri've gets somehow damaged by the instability of the filesystem, reflashing the firmware helps
the. Problems appear to be a software problem with the firmware, the player went away for repairs once,
with this problem, they have checked the harddisk, harddisk was fine but the os crapped up it's self
somehow, know this because I asked them to tell me every thing what was wrong and how they solved this,
asked them also how I could fix the player myself? if it was no hardware problem.
They told me to reflash the firmware and format the dri've from the service mode out.

Problem with the Zen Vision

So I go to turn on my Zen Vision: M this afternoon. It was working fine all day.
However, this time it did not turn on.
Instead it displayed an icon on the screen.
It shows the Zen with a caution sign beside it.
This Icon still remains on the screen.
The TouchPad buttons are lighted.
Any help on how to fix this would be appreciated.
By the way;
I had the "blinking blue light on top" problem yesterday, fixed it though by charging it for a few hours. Thought i'd mention it if it relates to the current problem i'm having.
Thanks in advance

Have you tried resetting it's (Stick a needle or something long and thin into the small hole at the base of the player, near where you put the USB dock)

One of a kind problem with the zen micro(which i love)......... PLEASE HELP me bring it back to l

[color="#ff6600" size="4" face="Verdana">I have a creative zen micro and when i try to turn it on?i get?the blue glow but it only goes to the screen that says creative with the copyright info?then it'sfreezes?there and i have to take the battery out to turn it off. Also when i try to connect it to my computer it does the exact?same thing. This is basically all i get out of my zen lately, and its been doing this for a few months now. Ive tried the take out battery while holding on thing... but i dont even get the recovery screen or whatever. And the worst part..... i dont have a warranty. A few things that?might?have led to this problem are
[color="#ff6600" size="4" face="Verdana">I have lost the actual zen micro usb charger<
[color="#ff6600" size="4" face="Verdana">People dont understand the touch pad and use it like a gameboy<
[color="#ff6600" size="4" face="Verdana">I cant fit anymore music <
[color="#ff6600" size="4" face="Verdana">When it'sstarted to freeze?id take the battery out and restart it(poor thing)<
[color="#ff6600" size="4" face="Verdana">I got this as a present last christmas, and it stopped working around the summer time, maybe its just old.. but i dont want to give up on it... even if i do get the zen vision M for christmas

An update...
I downloaded Apple's (rather large!) list of software updates today, and I was finally able to recognize my iPod again. I did a restore using the iPod updater from 06-2006, and all seemed to work OK. (I'm afraid to try the new one again!)
Then I tried to re-load my music library from iTunes, and got stuck. It froze up after a while and wouldn't go any further.
When I disconnected my iPod from my computer, I find 2 podcasts and nothing else, though iTunes told me it had transferred 600+ songs. Those 2 podcasts do play fine, and the basic iPod software all seems to be intact.
So -- anyone get through this connection problem and have any ideas to share??
iMac Mac OS X (10.4.7)

Problems with the zen x

I recently bought my friends 40gb jukebox zen xtra from him. The first thing I did when he gave it to me was reformat it. Then I synced it with my windows media player library and it connected fine. After I did that, I've experienced the following problems:
-Won't connect to my computer anymore (Windows Media Player nor Zen Xtra Media Explorer, nor Nomad Explorer will detect it)
- The characters in Track Details show up as boxes
- No songs are listed in Selected Music, even when all music is selected
- Won't show what song is playing when i look at the Now Playing screen
-Won't allow me to delete any music at all
Any ideas at all as to why this is happening?
I don't mind having to reformat again if that will help.
There are a lot of songs I'd like to add to it and it none of the programs will detect it when i connect it with the USB, the other problems are just irritating, thats the important one.

Sorry I took long to respond.
I ran through the tutorial you linked me to, I changed the "permissions for usb" as it instructed, and, unless it requires me to restart the computer before the changes take place (I havent restarted it), it didn't solve it because Windows media and zen media explorer still don't detect it.
And yes, a new firmware was loaded, but that was a while ago. The firmware it has now is 2.0.03

Headphone Jack Problem X's

Just thought I'd put my two cents in. I have just started experiencing the infamous headphone jack problems on a Zen Micro I bought less than 6 months ago where it cuts in and out, etc., etc. Funny thing? is that I had the same thing happen with a Zen Muvo I purchaed before that. I thought it was a fluke. Apparently not. Wish I would have visited the discussion groups earlier... Think I can still get it replaced?

It's very rare for a MuVo to have this, so it sounds like you've been doubly unlucky unfortunately.

Problems with my Zen V P

Hi there, I was wondering if anyone could help me sort out a problem with the Zen V Plus that I bought a couple of months ago. Today the battery ran out so I plugged it into my laptop and left it to charge. After?a few hours I checked how it was going, and it was nearly full, so I decided to leave it for a bit longer so it could top?up completely. However, when I came to stop the charging, I discovered that the device no longer responds to any button that I press. Also, it isn't detected by my computer when its plugged in. I have charged it'sbefore with no problems.
Please help!!!Message Edited by VeganGirl on 09-5-20070:47 AM

http://forums.creative.com/creativelabs/board/message?board.id=dap&message.id=92346#M92346
hi guys,
i have a solution
firstly connect your pleyer to pc
then press the reset button and hold it
while holding the reset button turn it on by using the power swich [Image]
then your player will turn on

A few Problems with my Zen Mi

Hi I have had my player for just over year now and a few problems have just come up. First off the power switch is getting harder and harder to use. I am having to push the power button pretty hard now and have to hold it for a little while. Also when connect my player into the computer and go into the creative mediasouce player and click to access my zen micro it says its not connected.
Can anyone help me with these problems.
Its a 5gb zen micro version .02.05 if that means anything

Regarding your connection problems, are you using WMP? It is known to cause connection problems with the Zens.
Have you tried reinstalling the Creative Software?
Have you tried the connection with another PC IF available?
And regarding the power button, I'm guess that it is due to aging? I still have my Zen Micro (even though I use my ZVM) and I do have to hold the power button a little bit longer than before (3-5 seconds more) for it to turn on. Same happens when I use the lock mode (I just tried it)
and it's kinda rough for it to push instantly (effortless but still feels a little rough).
Good luck with your connection, let us know if it worked!

9 month old Zen Micro with the headphone jack problem

So, I've been putting up with the headphone jack problem for a few months now, and i've finally decided to get it repaired or fixed. I emailed Creative a few months back and they told me to send it in. My question is, since I am out of warranty, will they repair the unit or send me a whole new one all together?
thanks,
mike

Actually, I just sent in my 7-month old Micro in b/c of the headphone jack problem and they sent me a brand new shrink-wrapped one. They <EM>didn't </EM>charge me for anything. All I had to do was wait 2 weeks for them to send it back to me (grueling but doable) and pay about 2.44 for shipping the micro to them. So now I'd have three batteries if it weren't for the fact that one of them swelled up; I have NO IDEA how that happened. So yeah I guess the point of the post is that you don't get charged anything even if you're out of the 90-day labor warranty.

Headphone jack problem with the zen mi

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