Headphone/speaker input isn't working on my NEW macbook pro

I just got my mbp in the begining of the semester (late august) and now every time I plug in headphones or speakers the sound on the laptop speakers stops (as it should) and then no sound comes out of the headphones/speakers. is this something I have to take the laptop in for or is there a download or something I need for it to work ? Kind of upset with mac at the moment. you would figure spending 2000 dollars you would get your moneys worth. any help is well appreciated!!!

Here's the Keynote forum:
https://discussions.apple.com/community/iwork/keynote
When you repost your question there, be sure to iinclude enough description of what happens when you try to use Keynote so readers will have some clue what the problem might be. "It isn't working" is not a description.

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