Headphones are not found and do not work
Hello
After I got my laptop, HP Envy 15 j000eb, back from the computer store where they put a new keyboard in it (spilled soup), I found that I cannot longer use my headphones: when I put my headphones into the audio jack, the sound keeps coming from the laptop speakers, and nothing is heard coming from the headphones (tried with several headphones, they work fine on other computers).
I updated the audio driver with a download found on the hp site (http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?os=4158&lc=en&cc=us&dlc=en&sw_lang=&product=5390... as suggested in another question on this forum, but the problem stayed the same.
My audio worked just fine untill before I gave my laptop in for reparation.
What should I do? Is there another easy way to fix it or is it a hardware issue?
This question was solved.
View Solution.
Hello Simon42,
I see that after having the notebook in to a shop for repairs with the keyboard, it is no longer recognizing the headphones. I will try to assist you.
To start, as it wasn't in your post I recommend the basics.
1) Test the notebook with another set of headphones, just to verify that it's the jack or that headphones are working at all. If you have them or know someone even try a usb set.
2) Test the headphones, plug them into something else to make sure they are working correctly.
This will indicate if the issue is the notebook or headset. It more then likely is the notebooks headphone jack, but it's always worth testing to be certain.
From that point, if it is the notebook I'd recommend contacting support for repair/replacement options.
HP Technical Support, North America 1-800-474-6836. For all other regions click here.
Thank you for posting on the HP Forums.
I worked on behalf of HP.
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