Headphones not working properly, i need to contact apple

Hi! My headphones are not working properly and I need to request new ones from Apple but I do not know how to contact them through e-mail, I couldnt find such an option in the support pages, I also need to ask them an issue about my warranty. I can not use the chat help option because somehow I can only select ipod shuffle and i do not even have it, why are chat pages only for ipod shuffle? Anyway, I'll be glad if somebody tells me what to do to contact them by mail. Thanks!

There is no email tech support, for new headphones you fill out a service request.
You can arrange online service here.
Service request.
To check the status of your warranty, go here.
http://www.apple.com/support/

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