Headphones Promotion for Lumia 920.

Question

Hello my name is Gabriel Georgescu. I wanted to write you before I posted my dissatisfaction with a phone call that I just had with your Customer Care line (877-906-6542.) First I wanted to say that I have been a long time Nokia customer - my last phone being the Nokia N97 (which was purchased off contract.) Before my recent purchase I was a customer with T-mobile for over 8 years, but I chose to move to AT&T for your flagship product (Nokia Lumia 920.) On the date the 920 became available at the AT&T stores I went and purchased four lumia 920s (1 black - for my dad, 2 red - for my mom and myself, and 1 yellow for my wife) and 4 wireless pads. As of this writing I still have not received the yellow phone nor did I receive the wireless pads. I noticed that since our purchase, the price of the phone was cut in half over the weekend and there is also a promotion for free headsets at http://www.nokiaholidayheadset.com/. When I inquired about the possibility of honoring this for my 4 purchases the lady told me that she could not help me and that I could return the phones and go and purchase them again from the Northridge location. I will do that if I have to, but the only reason I purchased these phones was for the great customer service that Nokia is known for and the quality that you produce. Again I only switched to AT&T for your product, not for AT&T's service. I have been staying away from them for years, but your phone made me take the plunge. We are already buying 2 Nokia JBL PowerUp Speakers and I am an outspoken promoter for your phones, but in this instance I was wondering if you could help us take advantage of this promotion or if I will have to return the phones and purchase new ones in order for us to also get the headphones. Your help is greatly appreciated. Thank you in advance Gabriel.

Answer 1

Firstly this is a user to user support forum. If you wish to contact Nokia directly you should use the "Nokia support" tab to the bottom right if this screen.
Since you purchased your phones from AT&T, you should really be contacting them about this. How AT&T choose to srll the phones, their pricing policies and promotions are a matter for themselves and nothing to do with nokia. Nokia will have little or no control over them.